my withdrawal has been pending for over 2 weeks, I have emailed [email protected] numerous times and they have not been replying. Account is verified and wagering requirements met.

Dear Catherine,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you, please confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful KYC verification? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Additional comments from the player:

"my withdrawal request has been " pending" fir 3 weeks..my emails are ignored and live chat can offer no help. The casino received all my kyc documents and gave verified my account. I did not play with free spins or bonus. Since my request for withdrawal all my correspondence have been ignored. I submitted a complaint to guru but the link you sent me does not work"

Thank you very much Catherine for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I would like to invite Play24Bet Casino to join this case and explain why is the player's withdrawal stuck.

Dear Catherine p,

Is there any update regarding your case?

Unfortunately the casino hasn’t provided any answer on this case. However, I would like to ask Play24Bet Casino again to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Nick

www.kpvfaw.com

The complaint was reopen on the casino's request. I would like to ask them now to join the case and help us resolve the issue.

We haven't receive any answer from the casino. If they will fail to answer within next 7 days, complaint will be closed as unresolved.

Hello,

Thank you for contacting Play24Bet support.

The user has used up all their balance by playing before the withdrawal could be processed, so it was cancelled.

Please find attached the deposit history and detailed provider (gaming) report as proof.

Best regards,

Play24Bet Support

www.play24bet.com

Dear Play24bet,

Could you somehow prove to who does this bet history belongs? It doesn't states any name or e-mail address so it would be great to be sure it's the exact same player as the one in the complaint.

Best regards,

Nick

We are still waiting for the requested proof from Play24Bet Casino. We are now extending the timer by 7 days.

Thank you for providing us with all the necessary information. Dear Catherine, as the casino provided the proof of your balance being reduced to 0, there isn't much we can do about this case. Is there anything else we can help you with?

We are now rejecting the complaint as it became irrelevant and the player did not respond to us anymore.