I have tried to make this Withdrawal twice and i Just keep getting the same response. The financial departament is handling that and theres no problem and They Will contact me. They dont contact me, They dont make any progress and They keep saying the same messages.

in their t&c They talk about a max of 3 business days that They dont follow.

Dear Pedropedropedro,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Pedropedropedro,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Thanks for the help.

No, there is not any update regarding my case.

The Withdrawal is still pending, and still in the same stage.

I keep getting the same answers as well…

Thank you Pedropedropedro for all the information provided. I will now forward your complaint to my colleague Jana ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thanks, what should i do now?

Dear Pedropedropedro,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Playio Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Thank you Jana!

I’m here in case you need any aditional information.

Their customer service is terrible.

In the live chat They limit to say the same things and that they cant do anything.

In the emails, they dont even read the messages since their answers are the same always, independent of what i say.

I even tried to talk to someone superior and the live chat told me to email them. First they answered something that had nothing to do with that and now they dont even answer.

This is unacceptable, this Casino is a bunch of lyers.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Pedropedropedro,

We would like to kindly apologize for the delay.

We are pleased to inform you that your withdrawal request has been completed.

Kind Regards,

Playio Casino Team

Dear Pedropedropedro,

could you please confirm that you have received your funds from the casino?

Yes i can confirm.

Thank you very much for all the help from your part!

Dear Pedropedropedro,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

www.kpvfaw.com