They don't pay me making an excuse that my Internet ID is used by more people. Which is not supported anywhere. Since I am a user of several more casinos and I have never had any problem. I'm sure they're going through a bad time and have stopped or limited payments. Next week I will make a complaint at the national police station.

No me pagan poniendo de excusa que mi ID de internet esta usada por mas personas. Cosa que no se aguanta por ningun lado. Ya que soy usuario de varios casinos mas y nunca he tenido ningun problema. Estoy seguro que pasan por mal momento y han parado o limitado los pagos. Proxima semana hare denuncia en comisaria de policia nacional.

Dear Antsf69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can better understand the situation.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Could you please advise if you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Impossible no one else may have created an account.

Totally correct verification

No bonuses have been used.

Thanks for your questions.

Imposible nadie mas puede haber creado una cuenta.

Verificacion totalmente correcta

No se han empleado bonos.

Gracias por sus preguntas.

Could you please forward any relevant communication between you and the casino to my email [email protected]? Please include emails and chat transcripts with the casino's accusations you mentioned in your first message. I'll await your reply.

Yes of course. Today you have them in your mail. Keep me informed. Thank you so much.

Si por supuesto. Hoy las tiene en su correo. Tengame informado. Muchas Gracias.

Thank you very much, Antsf69, for providing the necessary information. I will now transfer your complaint to my colleague Adam ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Antsf69,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Playzax Casino to join the conversation and participate in the resolution of this complaint.

Dear Playzax Casino,

Can you please provide further information regarding the player's account and how it has been associated with other accounts?

Kind regards,

Adam

Dear Antsf69,

There has been no further response from the casino, I will contact them once more. In the meantime, please let us know of any developments.

We would like to ask Playzax Casino to respond to this complaint. I will extend the timer for 7 days. If there is no response within the specified timeframe, the complaint will be closed as 'unresolved' and have a negative effect on the rating of the casino.

Kind regards,

Adam

Dear Antsf69,

I have made contact with the casino via Skype and I am waiting for them to supply more information to us.

I will therefore extend the timer once more, in the hope that we can find a resolution to this matter.

Kind regards,

Adam

Dear Antsf69,

I am very sorry to inform you that I have since been made aware that Playzax Casino is no longer operating.

Unfortunately, as they didn't operate with a valid license there is no gaming authority to turn to in this situation, and therefore there is nothing more that we can hope to achieve.

I will mark the complaint as 'unresolved' in our system, I am sorry that I could not be of more help on this occasion.

Best regards,

Adam