I have made over 10k deposits I am a VIP member. I had a win of 10k and have had excuse after excuse as to why my withdrawal isn’t valid.

despite emails and messages to the site, I see no light at the end of the tunnel. My withdrawal isn’t valid and my deposits are for nothing. I DO NOT RECOMMEND THIS SITE TO ANYONE IF THEY ARE WANTING TO WITHDRAW. ONLY PEOPLE WHO WANT TO THROW THEIR MONEY AWAY SHOULD PLAY HERE!

Dear Murat,

Thank you very much for submitting your complaint and forwarding relevant screenshots. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand it correctly that you have been accused of breaching maximum bet rule while completing bonus wagering requirements?

I have checked general bonus terms and conditions, and this is what I found https://www.pokiespins.com/en/terms-and-conditions:

"Players are allowed to place single bets lower than 20% of the total value of the Active Bonus credited and should not exceed 8 EUR, 8 USD, 8 AUD, 8 CAD, 8 NZD, 80 SEK, 80 NOK (as applicable). Therefore, placing a bet of 8 EUR while there's an Active Bonus of 100 EUR in effect is considered acceptable practice. VIP players are allowed to place single bets lower than 30% of the total value of the Active Bonus credited and should not exceed 15 EUR, 15 USD, 15 AUD, 15 CAD, 15 NZD, 150 SEK, 150 NOK (as applicable). Please note that your VIP level is defined by the casino's own discretion."

Are you aware of placing single bet higher than the maximum allowed one? Could you please advise how much was your last deposit and what bonus you have activated?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi I did not know about the bonus condition I was going to withdrawal at 8000$ and I had to wager in 1800$ more before I can withdraw and I start betting high just to wager the 1800$ when I withdraw 5000$ first one then I made athere 5000$ withdrawal they put back 1000$ back in my account I am a vip member with pokiespins and I don’t still understand still why they did not pay me out and they should of told me I can’t withdraw I would not withdraw the 10000$ now I can’t even get that back how come that’s not fair I have deposit 7000$ with pokiespins it ok for them to take out my money ye but they don’t like paying out

Why don’t they put the money back in my account so I can keep playing then that’s what I ask for they won’t put it back in so I can keep playing they can’t just take it like that

Please understand if maximum bet rule is breached during the bonus wagering completion then the winnings are voided, not put back into account. If you have bet more than the maximum allowed, unfortunately winnings were cancelled justly. Please do not hesitate to contact me if you feel that you have been accused mistakenly, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Dear Murat,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

After a closer examination, we ended up rejecting this complaint as unjustified. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.