I deposit 50 euro and played  with a 300% bonus. After my wagering is over their financial team told me that they will proceed my withdraw and they made me a skrill cashout for 300 euro. My cashout was pending for five days and then I received an email that my cashout it was approved. After a while their vip manager called me and said that I violet the minimum bet requirements and my cashout will forfeit. After they approved my cash out 2 times they decide to forfeit it 

Dear Charalampos,

Thank you very much for submitting your complaint through our website. I’m sorry to hear about the problem with your winnings. I agree that it is not completely fair that they approved the withdrawal twice and then they decided to confiscate your money. 

I would like to help you, but I am not sure about the minimum bet requirements you mentioned in your complaint. Didn’t you mean the maximum bet? I checked their T&Cs and I found information only about maximum bet being 30% of the value of the deposit.

Thank you in advance for your reply.

Best regards,

Kristina

Dear Charalampos,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Kristina

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.