NaslovnaPritu?beRizz Casino - Povla?enje igra?a je odbijeno, a dobici se smanjuju.
Rizz Casino - Povla?enje igra?a je odbijeno, a dobici se smanjuju.
Automatski prevedeno:
Crni bodovi: 2.533
Iznos:
4.670 €
Rizz Casino
Index sigurnosti:Ispod proseka
Sigurnosni indeks
Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
The player from Germany faced issues with a withdrawal request made three weeks prior for €4,670. The casino claimed that the winnings had been voided based on Rule 2.23 without providing a proper explanation, despite her adherence to the terms and conditions. She encountered technical issues while playing, which led her to switch games multiple times. The Complaints Team closed the complaint as 'unresolved' due to the casino's lack of response and considered the confiscation of her winnings to be unfair and unjustified.
Igra?ica iz Nema?ke suo?ila se sa problemima zbog zahteva za isplatu 4.670 evra podnetog tri nedelje ranije. Kazino je tvrdio da su dobici poni?teni na osnovu Pravila 2.23 bez pru?anja odgovaraju?eg obja?njenja, uprkos njenom po?tovanju uslova i odredbi. Nai?la je na tehni?ke probleme tokom igranja, ?to ju je navelo da vi?e puta menja igru. Tim za ?albe je zatvorio ?albu kao ?nere?enu“ zbog nedostatka odgovora kazina i smatrao je da je konfiskacija njenog dobitka nepravedna i neopravdana.
Po?tovani gospodine ili gospo?o, na?alost moram ponovo da vas kontaktiram jer kazino odbija da isplati moj dobitak od €4,670. Na?alost, kazino nije pru?io odgovaraju?e obja?njenje. Jednostavno su izjavili da, na osnovu pravila 2.23, imaju pravo da refundiraju moj dobitak do prvobitnog iznosa depozita.
Ne razumem ovo. Nisam prekr?io nijedno pravilo i pridr?avao sam se uslova i odredbi bonusa. Bio je to bonus za ponovno u?itavanje sa maksimalnim povla?enjem od 10 puta vi?e od iznosa depozita, a sada je resetovan na 467 evra.
Ovo je bio moj bonus: Bio je to bonus od 75% do 350 €.
Igrao sam Dice bi Spribe, a zatim poku?ao da se kladim sa Fairi Dust Kstreme. Na?alost, izba?en sam iz igre i nisam mogao da se vratim da nastavim da igram, pa sam pre?ao na Poseidon Kstreme, ali se i tu igra sru?ila, pa sam morao ponovo da se prebacim i onda da igram Dice Clash. I tamo je isti problem. Ne znam da li je kazino imao problema, ali nisam mogao da se vratim u nijednu igru narednih 6-12 sati jer se pojavila poruka o gre?ci. Mislim da je bilo [903]. Na kraju sam zavr?io kla?enje sa 1429. To je dobro funkcionisalo. Nisam mislio da prevarim kazino na bilo koji na?in. Samo sam ?eleo da se kladim na svoj dobitak i morao sam da izbegnem igre koje su prikazivale ovu poruku o gre?ci. Tako?e nisam igrao nijednu zabranjenu igru. Tako da stvarno ne razumem za?to je kazino odlu?io da poni?ti moj dobitak.
Nadam se da mi mo?ete pomo?i.
LG
Dear Sir or Madam, I'm unfortunately having to contact you again because a casino refuses to pay out my winnings of €4,670. Unfortunately, the casino didn't provide a proper explanation. They simply stated that, based on Rule 2.23, they have the right to refund my winnings to the original deposit amount.
I don't understand this. I didn't break any rules and adhered to the terms and conditions of the bonus. It was a reload bonus with a maximum withdrawal of 10x the deposit amount, and it has now been reset to €467.
This was my bonus: It was a 75% bonus up to €350.
I played Dice by Spribe and then tried to wager with Fairy Dust Xtreme. Unfortunately, I got kicked out of the game and couldn't get back in to continue playing, so I switched to Poseidon Xtreme, but the game crashed there too, so I had to switch again and then play Dice Clash. The same problem there too. I don't know if the casino had problems, but I couldn't get back into any of the games for the next 6-12 hours because an error message popped up. I think it was [903]. In the end, I finished wagering with 1429. That worked well. I wasn't thinking of cheating the casino in any way. I just wanted to wager my winnings and had to avoid the games that displayed this error message. I also didn't play any prohibited games. So I really don't understand why the casino decided to void my winnings.
I hope you can help me.
LG
Sehr geehrte Damen und Herren. Leider muss ich mich schon wieder an Sie wenden, weil ein Casino meinen Gewinn von 4670€ nicht auszahlen m?chte. Eine ordentliche Erkl?rung kam vom Casino leider nicht. Sie schrieben nur, dass sie aufgrund der Regel 2.23. das Recht haben meinen Gewinn auf den Ursprung der Einzahlung zurückzusetzen.
Ich verstehe das nicht. Ich habe keine Regeln gebrochen und mich an die Gesch?fts- und Bonusbedingungen gehalten. Es handelte sich um einen Reload-Bonus und dieser hatte eine maximale Auszahlung von 10x des Einzahlungsbetrages und wurde mir nun wieder auf 467€ zurück gesetzt.
Das hier war mein Bonus:Es war ein 75% Bonus bis zu 350€.
Ich habe Dice von Spribe gespielt und versucht dann mit Fairy Dust Xtreme umzusetzen. Leider bin ich aus dem Spiel geflogen und konnte auch nicht wieder rein um weiter zu spielen, also bin ich dann zu Poseidon Xtreme gewechselt, aber auch da ist das Spiel abgestürzt und somit musste ich wieder wechseln und habe dann Dice Clash gespielt. Dasselbe Problem auch dort. Ich wei? nicht ob das Casino Probleme hatte, aber in keines der Spiele konnte ich in den n?chsten 6-12h wieder rein, da eine Fehlermeldung auftrat. Ich glaube sie hie? [903]. Am Ende hab ich dann mit 1429 fertig umgesetzt. Das hat gut funktioniert. Nicht in irgendeiner Weise, hab ich dabei daran gedacht, dass Casino zu hintergehen. ich wollte nur meinen Gewinn umsetzen und musste den Spielen ausweichen, welche diese Fehlermeldung anzeigten. Ich habe auch keine Spiele gespielt, die verboten waren. Deswegen verstehe ich wirklich nicht, warum das Casino sich dazu entschlossen hat, mir meine Gewinne zu annullieren.
Hvala vam puno ?to ste podneli ?albu i zaista mi je ?ao ?to ?ujem za va? problem sa Rizz Casino-om. Dozvolite mi da vam postavim jo? nekoliko pitanja pre nego ?to krenemo dalje.
Mo?ete li da nam ka?ete da li je va? nalog ve? verifikovan i ako jeste, od kada ta?no?
Da li ste ranije tra?ili jo? neke bonuse?
Kada ste poslednji put razgovarali sa kazinom i o ?emu se radilo?
Da li bi bilo mogu?e proslediti svoju istoriju kla?enja od vremena kada ste igrali sa bonus novcem do [email protected] za dalji pregled?
Radujem se va?em odgovoru.
pozdrav,
Nick
Hello Ninosch,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rizz Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly?
Did you claim any other bonuses in the past?
When was the last time you spoke to the casino and what was it about?
Would it be possible to forward your betting history from the time you have played with the bonus money to [email protected] for further review?
Voleo bih da vam po?aljem istoriju kla?enja, ali ima previ?e opklada da bih mogao da upravljam. Trebalo bi mi bezbroj snimaka ekrana da to uradim. ??
Ali mogu vam rado poslati pojedina?ne stranice istorije na kojima sam igrao razli?ite igre ako bi to bilo od pomo?i.
Ovde mo?ete videti da sam po?eo da igram Fairi Dust Kstreme. U stvari, prili?no dugo vremena. Ulo?io sam skoro ceo bonus na ovu igru.
Moj poslednji spin je bio 20. februara 2025. u 18.20.05, jer je igra pala i nisam mogao da je ponovo u?itam ni posle nekoliko poku?aja. Zato sam odlu?io da igram Poseidon Kstreme da iskoristim preostali bonus.
Na?alost, Poseidon se sru?io ubrzo nakon Fairi Dust-a, i nisam mogao da se vratim u Poseidon Kstreme. Ovo se dogodilo u 20:07.49, oko 1,5 sat nakon Fairi Dust Kstreme-a.
Zato sam odlu?io da probam drugu igru. Naravno, prethodno sam proverio da li igre dozvoljavaju bonus sredstva. Sve je bilo ta?no.
Tada sam igrao Dice Clash, ali i to se relativno brzo sru?ilo. To se dogodilo oko 20:16.02.
Tako sam napravio poslednje okrete sa 1429 Uncharted Seas.
U 20:21:52 kona?no sam zavr?io sa implementacijom i odmah sam zatra?io povla?enje i verifikovao se.
Nisam napustio nijednu igru zato ?to sam ?eleo da igram ne?to drugo, ve? zato ?to me je sistem na to primorao, po?to su sve igre pokazivale kod gre?ke nakon odre?enog vremena.
Hello and thank you very much for your help.
I'd love to send you the betting history, but there are too many bets for me to manage. I'd need countless screenshots to do that. ??
But I can gladly send you individual pages of the history where I played the different games if that would be helpful.
Here you can see that I started playing Fairy Dust Xtreme. For quite a long time, in fact. I wagered almost the entire bonus on this game.
My last spin was on February 20, 2025, at 6:20:05 PM, because the game crashed and I couldn't load it again even after several attempts. So I decided to play Poseidon Xtreme to use up the remaining bonus.
Unfortunately, Poseidon crashed shortly after Fairy Dust, and I couldn't get back into Poseidon Xtreme. This happened at 20:07.49, about 1.5 hours after Fairy Dust Xtreme.
So I decided to try another game. Of course, I checked beforehand whether the games allowed bonus funds. Everything was correct.
I then played Dice Clash, but that also crashed relatively quickly. This happened around 20:16.02.
So I made the last spins with 1429 Uncharted Seas.
At 20:21:52, I was finally finished with the implementation and immediately requested a withdrawal and verified myself.
I didn't quit any of the games because I wanted to play something else, but because the system forced me to, as the games all displayed an error code after a certain amount of time.
Hallo und vielen lieben Dank für Ihre Hilfestellung.
Ich würde Ihnen den Wettverlauf gerne zukommen lassen, aber es sind zu viele Eins?tze, als das ich das schaffe. Ich br?uchte unendlich viele Screenshots, um das hinzubekommen ??
Ich kann Ihnen aber gerne einzelne Seiten des Verlaufes zukommen lassen, wo ich die verschiedenen Spiele gespielt habe, wenn das Ihnen auch weiter helfen würde`?
Hier kann man sehen, dass ich zu Beginn Fairy Dust Xtreme gespielt habe. Ziemlich lange sogar. Ich hab fast den ganzen Bonus mit diesem Spiel umgesetzt.
Am 20.02.25 um 18:20.05 war mein letzter Spin, denn da stürzte das Spiel ab und ich konnte es auch nach mehreren Versuchen nicht mehr laden. Also entschied ich mich Poseidon Xtreme zu spielen, um den restlichen Bonus zu spielen.
Leider stürzte dann auch Poseidon relativ zeitnah nach Fairy Dust ab und ich konnte auch nicht mehr in Poseidon Xtreme zurück. Dies war um 20:07.49 also ungef?hr 1.5h nach Fairy Dust Xtreme.
Also entscheid ich mich wieder in ein anderes Spiel zu gehen. Natürlich habe ich zuvor überprüft, ob die Spiele erlaubt sind mit Bonusguthaben. Alles hatte seine Richtigkeit.
Ich spielte dann Dice Clash, aber auch das stürzte relativ schnell ab. Dies geschah gegen 20:16.02.
Die letzten Spins habe ich also mit 1429 Uncharted Seas umgesetzt.
Um 20:21:52, war ich endlich fertig mit dem umsetzen und habe direkt eine Auszahlung beantragt und mich verifiziert.
Keines der Spiele habe ich abgebrochen, weil ich was anderes spielen wollte, sondern weil das System mich dazu gezwungen hatte, da die Spiele alle nach gewisser Zeit einen Fehlercode aufwiesen.
Zdravo Ninosch i hvala na svim pru?enim informacijama. Na osnovu va?e istorije depozita, maksimalni dobitak od va?eg bonusa bi trebao biti 1000€, osim ako nije postojao poseban bonus uslov.
Radi dalje istrage zajedno sa kazinom, sada ?u proslediti va?u ?albu kolegi Branislavu ( [email protected] ) koji ?e vam od sada pomagati.
?elim vam puno sre?e u re?avanju.
pozdrav,
Nick
Hello Ninosch and thank you for all the information provided. Based on your deposit history, the maximum win from your bonus should have been 1000€, unless there's been a specific bonus condition brokne.
To further investigate along with the casino, I will be now forwarding your complaint to my colleague Branislav ([email protected]) who will be assisting you from now on.
€4,670 je bio maksimalni dobitak koji sam mogao da ostvarim sa bonusom. U uslovima i odredbama jasno je navedeno da je maksimalni iznos povla?enja 10k iznos depozita, a ne iznos bonusa.
Deponovao sam 467 €, dakle 4670 € maksimalnih ke?a.
How did you get €1,000? No.
€4,670 was the maximum winnings I could achieve with the bonus. The terms and conditions clearly stated that the maximum withdrawal amount was 10x the deposit amount, not the bonus amount.
I deposited €467, so €4670 max cash.
Wie kommen Sie jetzt auf 1000€? Nein.
4670€ war der maximale Gewinn, den ich mit dem Bonus erziehlen konnte. In den Bedingungen stand ganz klar, dass der maximale Auszahlungsbetrag 10x des Einzahlungsbetrages sei und nicht des Bonusses.
?ao mi je ?to ?ujem za va?u nevolju i izvinjavam se zbog ka?njenja. Kontaktira?u kazino i potrudi?u se da re?im problem ?to je pre mogu?e. I da, u pravu si. Mislim da je moj kolega pogre?no proverio va? snimak ekrana sa istorijom depozita i govorio je o va?em prethodnom depozitu od 100 € iz nepoznatog razloga. U svakom slu?aju, hajde da pitamo kazino za obja?njenje.
Sada bih ?eleo da pozovem predstavnika kazina da se pridru?i ovom razgovoru i u?estvuje u re?avanju ove ?albe.
Dragi Rizz Casino timu ,
Mo?ete li, molim vas, detaljnije da objasnite situaciju igra?a? Za?to su dobici korisnika oduzeti?
Ako govorimo o kr?enju Uslova i odredbi kazina, da li je kazino u stanju da potkrepi svoje tvrdnje i odluku relevantnim dokazima?
Slobodno po?aljite potrebne detalje i prate?e dokaze na moju adresu e-po?te ( [email protected] ).
Hvala.
Hello Ninosch,
I am sorry to hear about your trouble and apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible. And yes, you are right. I think my colleague checked your screenshot with the deposit history incorrectly, and he was talking about your previous deposit of €100 for an unknown reason. Anyway, let's ask the casino for an explanation.
Now, I would like to invite the casino representative to join this conversation and participate in resolving this complaint.
Dear Rizz Casino Team,
Could you please explain the player's situation in more detail? Why have the user's winnings been confiscated?
If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?
Feel free to send the necessary details and supporting evidence to my email address ([email protected]).
Voleli bi da zamolimo kazino da odgovori na ovu pritu?bu. Produ?ujemo timer za 7 dana. Ako kazino ne odgovori u predvi?enom roku, prigovo ?emo zatvoriti kao "nere?en", ?to mo?e negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Ve? sam u kontaktu sa predstavnikom kazina i ?ekam tra?ene informacije, detalje i a?uriranja.
Po?to kazino nema nalog predstavnika kazina u na?em sistemu, i ne mogu direktno da odgovore ovde (predstavnik kazina nije dobio obave?tenje i nije znao za pritu?bu, a sa odgovornim sam stupio u kontakt tek pre nedelju dana), produ?avam tajmer, a relevantne informacije ?u direktno ovde dostaviti ?im budem imao ne?to va?no ?to je vredno pomena.
Me?utim, ne mogu da dr?im ?albu otvorenom na neodre?eno vreme, tako da ?e nadle?ni predstavnik kazina biti obave?ten da ?u, u slu?aju da nam kazino ne dostavi ni?ta relevantno dok ne istekne trenutni tajmer, verovatno biti primoran da zatvorim ?albu kao nere?enu, ?to zna?i smanjenje njegovog rejtinga/indeksa bezbednosti na www.kpvfaw.com.
Hvala vam na strpljenju i razumevanju.
Greetings,
I am already in contact with the casino representative, and I am waiting for the requested information, details, and updates.
Since the casino does not have a casino representative account in our system, and they cannot reply directly here (the casino representative did not receive a notification and did not know about the complaint, and I got in contact with someone responsible only a week ago), I am extending the timer, and I will provide the relevant information directly here myself as soon as I have something important that is worth mentioning.
However, I cannot keep the complaint open indefinitely, so the casino representative in charge will be informed that, in case the casino does not provide us with anything relevant until the current timer expires, I will be likely forced to close the complaint as unresolved, which means a decrease of its rating/safety index on www.kpvfaw.com.
Na?alost, novi kontakt koji predstavlja kazino je prestao da odgovara.
Produ?avam tajmer do kraja ove nedelje, petka uve?e, podse?aju?i predstavnika kazina van teme na slu?aj.
Predstavnik kazina je obave?ten da su ovo poslednji dani za odgovor i poslednja ?ansa da se to re?i. U suprotnom, ?alba ?e biti zatvorena kao ?nere?ena".
Hvala vam na strpljenju i razumevanju.
Hello,
I am sorry for the delay.
Unfortunately, the new contact representing the casino stopped responding.
I am extending the timer until the end of this week, Friday evening, reminding the case to the casino representative outside the thread.
The casino representative was informed that these are the last few days to respond and the last chance to sort it out. Otherwise, the complaint will be closed as 'unresolved'.
?eleli bismo da zamolimo kazino da odgovori na ovu ?albu. Produ?avamo rok. Ako kazino ne odgovori u predvi?enom roku, zatvori?emo ?albu kao ?nere?enu", ?to mo?e negativno uticati na njenu ocenu.
We would like to ask the casino to reply to this complaint. We are extending the timer. If the casino fails to respond within the set time frame, we will close the complaint as ‘unresolved’, which may negatively affect its rating.
Na?alost, po?to dugo nismo dobili nikakav dalji odgovor od kazina u vezi sa problemom, ne mo?emo da nastavimo sa re?avanjem ove ?albe i primorani smo da je zatvorimo kao ?nere?enu", ?to ?e negativno uticati na ocenu kazina.
Uzimaju?i u obzir raspolo?ive informacije i detalje u vezi sa slu?ajem koje smo uspeli da prikupimo tokom komunikacije sa predstavnikom kazina, ne mo?emo se slo?iti sa konfiskacijom dobitka i smatramo da je odluka kazina nepravedna i neopravdana. Iskreno, izgleda da je kazino konfiskovao va? dobitak jer ste uspe?no iskoristili bonus i ostvarili zna?ajne dobitke (u okviru pravila kazina) na na?in koji im se ne svi?a.
Postoji jo? jedna opcija kako mo?ete poku?ati da re?ite svoj problem ili ubrzate proces - preporu?ujem vam da kontaktirate organ za igre na sre?u kojim je kazino regulisan (Kahnawake Gaming Commission - KGC) i da direktno podnesete ?albu regulatoru. Vi?e informacija o njihovom postupku za ?albe mo?ete prona?i OVDE , a vi?e o postupcima za ?albe kod regulatora uop?te OVDE .
U slu?aju bilo kakvih pitanja ili vesti od regulatora, slobodno me kontaktirajte na [email protected] .
Voleo bih da mogu vi?e da pomognem. Iskreno se nadam da se vi?e ne?ete susresti sa ovakvim problemom.
Kazino mo?e ponovo otvoriti ovu ?albu u bilo kom trenutku i iskreno se nadam da ?e kazino iskoristiti ovu opciju ili me uskoro kontaktirati.
Srda?an pozdrav,
Branislav, Kazino Guru
Dear Ninosch,
Unfortunately, since we have not received any further response from the casino regarding the issue for a long time, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.
Considering the available information and details regarding the case that we managed to gather during the communication with the casino representative, we cannot agree with the winnings confiscation, and we consider the casino's decision unfair and unjustified. To be honest, it appears the casino confiscated your winnings because you successfully wagered the bonus and gained significant winnings (within the casino's rules) in a way they do not like.
There is one more option for how you can try to resolve your issue or speed up the process - I recommend you contact the gaming authority the casino is regulated by (Kahnawake Gaming Commission - KGC) and submit a complaint directly to the regulator. You can find more information about their complaint process HERE, and more about complaint processes with regulators generally HERE.
In case of any questions or news from the regulator, do not hesitate to contact me at [email protected].
I wish I could be of more help. I sincerely hope you will not come across a problem like this again.
The casino can reopen this complaint anytime, and I sincerely hope the casino will use this option or contact me soon.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
Bio je to bonus od 75% do 350 €.
