Dragi Thorsten67,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va?e negativno iskustvo sa RoboCat kazinom.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
- Mo?ete li da nam ka?ete da li je va? nalog blokiran ili vam je jo? uvek dostupan?
- Da li ste poku?ali da kontaktirate podr?ku nakon ?to ste saznali da va? zahtev za samoisklju?ivanje nije odobren?
- Mo?ete li da podelite sa mnom svoje zahteve za samoisklju?ivanje? Molimo podelite informacije na moju e-po?tu na [email protected]
- Da li je kazino ve? odgovorio na va? zahtev za povra?aj novca? ?ta je kazino odgovorio?
Preporu?io bih vam da po?aljete jo? jedan zahtev, ali ovaj put me uklju?ite u kopiju svoje e-po?te.
Prilikom podno?enja zahteva za samoisklju?ivanje, jasno navedite razlog za deaktivaciju naloga i navedite period. Pored toga, tema e-po?te treba da bude ozna?ena i lako prepoznatljiva, po?to kazino podr?ka prima mnogo zahteva dnevno. Ako je ozna?eno vidljivo, ima?ete ve?e ?anse da va? zahtev bude odobren ?to je pre mogu?e.
Primer:
Naslov e-po?te: Samoisklju?ivanje:
Podaci o igra?u:
ime:
prezime:
Datum ro?enja:
Prijava u kazino:
Adresa e-po?te:
?Pozdrav RoboCat Casino podr?ka,
Pi?em da vas obavestim da ?elim da budem odmah isklju?en iz ovog kazina i da trajno primam marketin?ki materijal u vezi sa kockanjem.
Razlog moje odluke je taj ?to imam problema sa kockanjem.
Potvr?ujem da mi ne?e biti dozvoljeno da poni?tim svoje samoisklju?ivanje tokom ovog perioda i da se samoisklju?enje ne mo?e ukinuti pre isteka dogovorenog perioda."
Molimo po?aljite drugu e-po?tu na [email protected] (mo?ete me uklju?iti u kopiju na [email protected] ) i obave?tavajte me o svim daljim de?avanjima.
U me?uvremenu, pogledajte druge resurse i informacije u na?em vodi?u za odgovorno kockanje koji se nalazi ovde: http://www.kpvfaw.com/responsible-gambling-guide
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala vam unapred na odgovoru.
Srda?an pozdrav,
Tomas
Imajte na umu da www.kpvfaw.com nikada ne?e tra?iti bilo kakve uplate niti tra?iti pristup va?im nalozima . Ako neko tvrdi da je www.kpvfaw.com osoblje i tra?i takve radnje, nemojte davati nikakve informacije .
Jedini legitiman na?in na koji ?emo vas kontaktirati je putem ove zvani?ne platforme za ?albe ili putem e-mail adresa navedenih u va?oj niti za ?albe.
Budite oprezni i kontaktirajte nas direktno ako imate bilo kakvih nedoumica.
Dear Thorsten67,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RoboCat Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise whether your account has been blocked or if it is still accessible to you?
- Have you tried contacting support after you learned your self-exclusion request wasn't granted?
- Could you please share your self-exclusion requests with me? Please share the information to my email at [email protected]
- Has the casino responded to your refund request already? What did the casino reply?
I would recommend that you send another request, but this time, include me in the copy of your email.
When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.
Example:
Email subject: Self-exclusion:
Player’s info:
First name:
Last name:
Date of birth:
Casino login:
Email address:
"Greetings RoboCat Casino Support,
I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.
The reason for my decision is that I am suffering from gambling problems.
I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."
Please send another email to [email protected] (you can include me in the copy at [email protected]) and keep me informed about any further developments.
In the meantime, check other resources and information in our responsible gambling guide found here: http://www.kpvfaw.com/responsible-gambling-guide
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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