K?ra Thorsten67,
Tack s? mycket f?r att du skickade ditt klagom?l. Jag ?r ledsen att h?ra om din negativa upplevelse med RoboCat Casino.
Till?t mig att st?lla n?gra fr?gor till dig s? att jag b?ttre kan f?rst? situationen.
- Kan du ber?tta om ditt konto har blockerats eller om det fortfarande ?r tillg?ngligt f?r dig?
- Har du testat att kontakta supporten efter att du fick reda p? att din beg?ran om sj?lvuteslutning inte beviljades?
- Kan du dela dina ?nskem?l om sj?lvuteslutning med mig? Dela g?rna informationen till min e-post p? [email protected]
- Har kasinot redan svarat p? din beg?ran om ?terbetalning? Vad svarade kasinot?
Jag skulle rekommendera att du skickar en ny f?rfr?gan, men den h?r g?ngen inkluderar jag mig i kopian av ditt e-postmeddelande.
N?r du ans?ker om sj?lvuteslutning, ange tydligt orsaken till att ditt konto avaktiverats och ange perioden. Dessutom b?r e-post?mnet vara markerat och l?tt att k?nna igen, eftersom casinosupporten tar emot m?nga f?rfr?gningar per dag. Om det ?r synligt markerat har du st?rre chans att f? din beg?ran beviljad s? snart som m?jligt.
Exempel:
E-post?mne: Sj?lvuteslutning:
Spelarinformation:
F?rnamn:
Efternamn:
F?delsedatum:
Kasinoinloggning:
E-postadress:
"H?lsningar RoboCat Casino Support,
Jag skriver f?r att informera dig om att jag omedelbart vill bli utesluten fr?n detta kasino och fr?n att permanent ta emot hasardspelsrelaterat marknadsf?ringsmaterial.
Anledningen till mitt beslut ?r att jag lider av spelproblem.
Jag bekr?ftar att jag inte kommer att f? ?terkalla min sj?lvuteslutning under denna period och att sj?lvuteslutningen inte kan h?vas f?re utg?ngen av den ?verenskomna perioden."
Skicka ett annat e-postmeddelande till [email protected] (du kan inkludera mig i kopian p? [email protected] ) och h?lla mig informerad om ytterligare utveckling.
Under tiden, kolla andra resurser och information i v?r guide f?r ansvarsfullt spelande som finns h?r: http://www.kpvfaw.com/responsible-gambling-guide
Jag hoppas att vi kommer att kunna hj?lpa dig att l?sa det h?r problemet s? snart som m?jligt. Tack s? mycket p? f?rhand f?r ditt svar.
Med v?nlig h?lsning,
Tomas
Observera att www.kpvfaw.com aldrig kommer att be om n?gra betalningar eller beg?ra tillg?ng till dina konton . Om n?gon p?st?r sig vara www.kpvfaw.com-personal och ber om s?dana ?tg?rder, l?mna ingen information .
Det enda legitima s?ttet vi kommer att kontakta dig p? ?r genom denna officiella klagom?lsplattform eller via de e-postadresser som anges i din klagom?lstr?d.
Var f?rsiktig och kontakta oss direkt om du har n?gra tvivel.
Dear Thorsten67,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RoboCat Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise whether your account has been blocked or if it is still accessible to you?
- Have you tried contacting support after you learned your self-exclusion request wasn't granted?
- Could you please share your self-exclusion requests with me? Please share the information to my email at [email protected]
- Has the casino responded to your refund request already? What did the casino reply?
I would recommend that you send another request, but this time, include me in the copy of your email.
When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.
Example:
Email subject: Self-exclusion:
Player’s info:
First name:
Last name:
Date of birth:
Casino login:
Email address:
"Greetings RoboCat Casino Support,
I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.
The reason for my decision is that I am suffering from gambling problems.
I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."
Please send another email to [email protected] (you can include me in the copy at [email protected]) and keep me informed about any further developments.
In the meantime, check other resources and information in our responsible gambling guide found here: http://www.kpvfaw.com/responsible-gambling-guide
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Automatiskt ?versatt:
