Kontaktirao sam vas bezbroj puta u vezi sa mojim povla?enjem i verifikacijom. Dva puta sam potpuno verifikovan i sada vam je opet potrebna dodatna dokumentacija. Otpremio sam selfi na kojem dr?im voza?ku dozvolu, fotografiju svoje bankovne kartice kori??ene za obavljanje transakcija, pdf izvod iz banke koji prikazuje moje li?ne podatke, bankovni izvod koji prikazuje transakcije i snimak ekrana moje onlajn banke od 5 transakcija napravljen u va?em kazinu. Otpremio sam sve ?to ste tra?ili od mene i vi?e. U procesu verifikacije se posebno navodi "snimak ekrana bankovnog ra?una sa izvr?enim transakcijama" ili "fotografija bankovne kartice koja je kori??ena za ove transakcije" Usput sam postavio obe i dodatni bankovni izvod. Dao sam vam vi?e potrebne dokumentacije nego ?to vam je potrebno za paso?. Ovo postaje sme?no! Molim vas jednom za svagda verifikujte moj nalog jer sam u skladu sa tim pratio va?e korake i dao vam dodatnu dokumentaciju od one koju va?i koraci tra?e.
ne! Dvaput ste u potpunosti verifikovali samo da biste me odbili tre?i put! Ovo nije prihvatljivo. Ovo je moj novac sa kojim se poigravate, kao ?to sam rekao uradio sam sve ?to ste tra?ili i jo? uvek nije dovoljno, ako je to slu?aj za?to ovi koraci nisu navedeni u procesu verifikacije?? U njemu se otvoreno ka?e:
- identifikacija sa slikom/selfijem (?to sam uradio)
- bankovni izvod, ra?un za telefon ili komunalije koji pokazuje dokaz adrese (?to sam uradio)
-dokaz o uplati bilo snimkom ekrana moje onlajn banke koja prikazuje transakcije izvr?ene u va?em kazinu ili fotografijom moje bankovne kartice kori??ene za uplate u va? kazino. (?to sam uradio vi?e puta)
Ne navodi da moram da dostavim bankovni izvod koji pokazuje dokaze o transakcijama. sve informacije koje su pru?ene iv su ura?ene ta?no kako je tra?eno. ?ak sam vam dao jo? dokumentacije da ovo olak?am! Nikada nisam imao ovakvo iskustvo sa bilo kojim onlajn kazinom!
Zahtevam osloba?anje mojih sredstava odmah!
Ovo nije trebalo da eskalira jer sam pratio va?a pravila do teze.
Veoma sam nezadovoljan pru?enim uslugama, ovo bi trebalo da bude zabavno opu?taju?e mesto za igru, ali se pokazalo suprotno. Ako su vam potrebne dodatne informacije od svih, za?to onda to ne navede u koracima verifikacije. Uradio sam sve ?to ste tra?ili od mene i vi?e, a i dalje se samo vrti u krug. Ose?am da su mi prevarili novac. Imam multiplu sklerozu, do?ivotni invaliditet. Igrao sam iz zabave i dobio sam novac nazad nakon 5 odvojenih depozita! Sada idem da podignem stanje, ju?e ste tra?ili moja dokumenta koja sam dao, onda ste sve ozna?ili i rekli da sam u potpunosti verifikovan. Onda se danas vra?am da saznam da ste podr?ali svoju re?!
Kao ?to je Iv rekao, zahtevam osloba?anje mog povla?enja na ?ekanju od 2.900,09 dolara. Ne mo?ete izlo?iti korake potrebne za verifikaciju, a zatim re?i da vam treba vi?e kada iv pru?i sve ?to ste tra?ili!
I have contacted you countless times regarding my withdrawal & verification. I have been fully verified twice and now again you need additional documentation. I have uploaded a selfie of myself holding my drivers licence, a photo of my bank card used to make the transactions, a pdf of a bank statement showing my personal details, bank statement showing transactions and a screenshot of my online bank of the 5 transactions made to your casino. I have uploaded everything you have asked of me and more. It specifically states on the verification process "a screenshot of bank account with the transactions made" or "a photo of bank card used to make these transactions" I uploaded both of them by the way and an additional bank statement. I have given you more documentation needed than you need to obtain a passport. This is getting ridiculous! Please once and for all verify my account as I have followed your steps accordingly and have given you additional documentation than what your steps ask.
no! You have fully verified twice only to reject me a third time! This is not acceptable. This is my money you’re toying with, like I said I did all that you asked and still it’s not enough, if this is the case why are these steps not listed in the verification process?? It blatantly states:
- photo / selfie holing identification (which iv done)
- bank statement, phone or utilities bill showing proof of address (which I have done)
-proof of payment by either a screenshot of my online bank showing the transactions made to your casino or a photo of my bank card used to make the deposits to your casino. (Which iv done multiple times)
It does not state that I need to provide a bank statement showing proof of transactions. all the information iv provided was exactly done as prompted. I even gave you more documentation to make this easier! Iv never had an experience like this with any online casino!
I demand release of my funds straight away!
This should not have been escalated as I followed your rules to a tee.
I’m very unhappy with the services provided, this is supposed to be a fun relaxing site to play on, but it’s proved otherwise. If you need additional information from everyone, then why does it not state that in the verification steps. Iv done everything you have asked of me and more and still it’s just going around in a circle. I feel iv been scammed out of money. I have multiple sclerosis, a life long disability. I played for some fun and got my money back after 5 seperate deposits! Now I go to withdraw my balance, you asked for my documents yesterday in which I provided, you then ticked it all off and said I was fully verified. Then I come back today to find out that you’ve gone back on your word!
Like Iv said, I demand the release of my pending withdrawal of $2,900.09. You can not lay out the steps needed for verification and then say you need more when iv provided everything you’ve asked for!
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