Moja banka je zatvorila moj ra?un zbog transakcija preko pai id-a. Prvih nekoliko depozita je bilo savr?eno, a prva dva povla?enja sa kraljevskih kolutova su pro?la uspe?no. Prvo povla?enje za 700 dolara, a drugo za 1170 dolara. Tre?i put kada sam zatra?io povla?enje svog dobitka od 600 dolara iz kazina, kazino je obradio povla?enje na uobi?ajeni na?in i sve je izgledalo u redu sa kraja kazina. Nekoliko sati nakon ?to sam zatra?io povla?enje, moja banka je zatvorila moj bankovni ra?un bez upozorenja, navode?i da su transakcije na mom ra?unu prekr?ile odredbe i uslove banke. Banka me je obavestila da ?e sve dolazne uplate koje o?ekujem biti vra?ene po?iljaocu. Uklju?uju?i uplatu od 600 dolara sa Roial kolutova. Poslao sam e-po?tu svakom odeljenju kazina za koje mogu da prona?em adresu e-po?te bez odgovora, razgovarao sam sa korisni?kom podr?kom u ?askanju u?ivo vi?e puta i svaki put kada mi ka?u da je povla?enje 600 dolara uspe?no zavr?eno, a zatim zatvorite ?askanje pre nego ?to ja mo?e da odgovori. Imao sam jednog slu?benika za korisni?ku podr?ku sa kojim sam razgovarao da mi je rekao da moram da ?ekam 5 radnih dana i kada finansijsko odeljenje kazina primi uplatu nazad, posla?e me e-po?tom da me posavetuje i ponovo po?alje uplatu na moj novi bankovni ra?un. ?ak sam napravio depozit sa novog bankovnog ra?una da bih olak?ao isplate na novi ra?un u pripremi i slu?benik je rekao da je to idealna stvar. Nisam dobio nikakvu prepisku od kraljevskih kolutova, a pro?lo je vi?e od 5 radnih dana. Kazino nije zatvorio moj nalog, ali otkad se to dogodilo, imao sam problema sa depozitima, ka?njenjem, i generalno se ose?am kao da je moj nalog mo?da bio ograni?en ili ne?to sli?no. Nikada nisam tra?io bonuse sa svojim depozitima i ve? dugo igram na sajtu sa pravim novcem. Smatram da je veoma razo?aravaju?e ?to kazino uop?te ne poma?e da povratim moje povla?enje i da je spreman da izgubi redovnog igra?a pravog novca samo da bi izbegao isplatu 600 dolara koje sam osvojio, rizikuju?i svoj te?ko zara?eni novac.
My bank closed my account because of transactions via pay id. The first few deposits were perfectly fine, and the first two withdrawals from royal reels went through successfully. First withdrawal for $700 and second for $1170. The third time I requested a withdrawal of my winnings of $600 from the casino, the casino processed the withdrawal as normal, and all appeared ok from the casino end. A few hours after I requested the withdrawal, my bank closed my bank account with no warning, stating transactions on my account had breached terms and conditions of the bank. The bank informed me that any incoming payments I was expecting would be bounced back to the sender. Including the $600 payment from Royal reels. I have emailed every department of the casino that I can find an email address for with no response, I have spoken to customer support on live chat multiple times and each time they say that the withdrawal of $600 was completed successfully then close the chat before I can respond. I did have one customer support officer that I spoke to tell me that I had to wait 5 business days and when the casino financial department receives the payment back they will email me to advise and reissue the payment to my new bank account. I even made a deposit from the new bank account to facilitate withdrawals to the new account in preparation and the officer said that was the ideal thing to do. I haven't received any correspondence at all from royal reels, and it has been well over 5 business days. The casino hasn't closed my account but ever since this has happened, I've had issues with deposits, being delayed, and just in general it does feel like my account might've been somewhat restricted or something. I never claimed any bonuses with my deposits and I have been playing on the site for a long time with real money. I find it very disappointing that the casino isn't being helpful at all to recover my withdrawal, and is willing to lose a regular player of real money just to avoid paying out $600 that I won, by risking my own hard earned money.
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