Min bank st?ngde mitt konto p? grund av transaktioner via betal-ID. De f?rsta ins?ttningarna var helt ok, och de tv? f?rsta uttagen fr?n kungliga hjul gick igenom framg?ngsrikt. F?rsta uttaget f?r $700 och andra f?r $1170. Tredje g?ngen jag beg?rde ett uttag av mina vinster p? $600 fr?n kasinot, behandlade kasinot uttaget som vanligt, och allt verkade ok fr?n kasinots slut. N?gra timmar efter att jag beg?rde uttaget st?ngde min bank mitt bankkonto utan f?rvarning, eftersom transaktioner p? mitt konto hade brutit mot bankens villkor. Banken informerade mig om att alla inkommande betalningar jag f?rv?ntade mig skulle skickas tillbaka till avs?ndaren. Inklusive $600-betalningen fr?n Royal-rullar. Jag har mailat alla avdelningar p? kasinot som jag kan hitta en e-postadress till utan svar, jag har pratat med kundsupport p? livechatt flera g?nger och varje g?ng de s?ger att uttaget p? $600 slutf?rdes framg?ngsrikt, st?ng sedan chatten innan jag kan svara. Jag hade en kundsupportansvarig som jag pratade med och ber?ttade f?r mig att jag var tvungen att v?nta 5 arbetsdagar och n?r kasinots finansavdelning f?r tillbaka betalningen kommer de att skicka ett e-postmeddelande till mig f?r att ge mig r?d och g?ra en ny betalning till mitt nya bankkonto. Jag gjorde till och med en ins?ttning fr?n det nya bankkontot f?r att underl?tta uttag till det nya kontot under f?rberedelse och tj?nstemannen sa att det var det perfekta att g?ra. Jag har inte f?tt n?gon korrespondens alls fr?n royal reels, och det har g?tt l?ngt ?ver 5 arbetsdagar. Kasinot har inte st?ngt mitt konto men ?nda sedan detta h?nde har jag haft problem med ins?ttningar, att bli f?rsenad, och i allm?nhet k?nns det som att mitt konto kan ha varit n?got begr?nsat eller n?got. Jag har aldrig gjort anspr?k p? n?gra bonusar med mina ins?ttningar och jag har spelat p? sidan l?nge med riktiga pengar. Jag tycker att det ?r en stor besvikelse att kasinot inte ?r till hj?lp alls f?r att f? tillbaka mitt uttag, och ?r villig att f?rlora en vanlig spelare med riktiga pengar bara f?r att undvika att betala ut $600 som jag vann, genom att riskera mina egna surt f?rv?rvade pengar.
My bank closed my account because of transactions via pay id. The first few deposits were perfectly fine, and the first two withdrawals from royal reels went through successfully. First withdrawal for $700 and second for $1170. The third time I requested a withdrawal of my winnings of $600 from the casino, the casino processed the withdrawal as normal, and all appeared ok from the casino end. A few hours after I requested the withdrawal, my bank closed my bank account with no warning, stating transactions on my account had breached terms and conditions of the bank. The bank informed me that any incoming payments I was expecting would be bounced back to the sender. Including the $600 payment from Royal reels. I have emailed every department of the casino that I can find an email address for with no response, I have spoken to customer support on live chat multiple times and each time they say that the withdrawal of $600 was completed successfully then close the chat before I can respond. I did have one customer support officer that I spoke to tell me that I had to wait 5 business days and when the casino financial department receives the payment back they will email me to advise and reissue the payment to my new bank account. I even made a deposit from the new bank account to facilitate withdrawals to the new account in preparation and the officer said that was the ideal thing to do. I haven't received any correspondence at all from royal reels, and it has been well over 5 business days. The casino hasn't closed my account but ever since this has happened, I've had issues with deposits, being delayed, and just in general it does feel like my account might've been somewhat restricted or something. I never claimed any bonuses with my deposits and I have been playing on the site for a long time with real money. I find it very disappointing that the casino isn't being helpful at all to recover my withdrawal, and is willing to lose a regular player of real money just to avoid paying out $600 that I won, by risking my own hard earned money.
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