I deposited €360 today at 15:30 (1x €300, 1x €60) and it is not credited to the casino account!

Ich habe 360€ heute um 15:30 eingezahlt (1x 300€, 1x 60€) und wird nicht den Casino Konto gutgeschrieben!

Dear thebaron98,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear thebaron98,

The casino representative contacted us saying the issue seems to be resolved. Could you please confirm for us that your deposit was credited to your casino balance? I'll look forward to your reply.

Hello thebaron98,

we finalized our audit on this case.

You are right, the money got not added to your balance.

After speaking with the payment provider we received the information that they faced an network issue on 18th December. Of course, we will refund 300€+60€ and we are very sorry this happened to you!

Please let us know if you want to receive the refund to your bank account or credit card

Dear thebaron98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.

Tomas

www.kpvfaw.com