Dragi Adamsveden,
Samo vam dajem brze informacije. U komunikaciji sam sa timom kazina i situacija izgleda slo?enija nego ?to se u po?etku ?inilo.
Proverio sam neke informacije sa timom kazina i nisam mogao da potvrdim va?e izjave. Prema dostupnim informacijama, ?vedska je dugo bila navedena kao zabranjena zemlja, ?to se mo?e videti ?ak i u uslovima kori??enja kazina.
?tavi?e, dok jo? uvek ?ekam potvrdu od tima kazina o tome da li je formular za registraciju izmenjen, kao ?to je moj kolega Tomas ranije nazna?io, ?vedska nije opcija za izbor kao zemlja prebivali?ta. To je zbog njenog namernog isklju?enja sa liste, sli?no drugim ograni?enim zemljama. Stoga je veoma verovatno da ?vedska nikada nije bila dostupna za izbor, ?ak ni u prethodnoj verziji formulara za registraciju.
Prefiks broja telefona +46 je dostupan jer postoje klijenti koji koriste svoje telefone iz regiona koji nisu onaj u kojem ?ive. Tim kazina ne donosi odluku samo na osnovu prefiksa telefona klijenta, ve? na osnovu njihove stvarne zemlje prebivali?ta, i tra?e neslaganje u registrovanoj zemlji, IP adresi i broju telefona, zajedno sa drugim proverama.
Iako u potpunosti podr?avamo implementaciju ograni?enja u vezi sa ograni?enim zemljama, bonusima, igrama itd., na nivou softvera kako bi se klijentima iz ograni?enih zemalja ne dozvolilo da kreiraju svoje naloge i kako bi se minimizirali ovakvi incidenti, razli?iti kazina posluju na razli?itim softverskim platformama. Stoga trenutno ne postoji jedinstven proces u celoj industriji u ovom aspektu. Najva?nije je da je du?nost svakog igra?a da pro?ita, razume i po?tuje uslove i odredbe svakog kazina, jer na kraju krajeva, svaki igra? se sla?e sa uslovima i odredbama kazina prilikom registracije svog naloga. Ako je igra?ima iz odre?ene jurisdikcije zabranjeno da imaju nalog u odre?enom kazinu, ?ak i ako su mogli da kreiraju nalog i igraju, to ne treba shvatiti kao poziv. Pored toga, ?ak i ako ste dobili promotivne materijale od kazina, to vam ne daje automatski pravo da igrate u tom kazinu. Pravila imaju prednost.
Kao ?to sam ve? rekao, jo? uvek ?ekam dalja poja?njenja od tima kazina u vezi sa mojim upitima. Me?utim, izgleda da tim kazina nije postupio nepravilno u ovoj situaciji, jer ste se registrovali iz zemlje sa ograni?enjima. Stoga, na?alost, nemate pravo na dobitke. Jedini mogu?i na?in delovanja je povra?aj va?eg depozita.
Dear Adamsweden,
Just providing you with a quick update. I'm in communication with the casino team, and the situation seems to be more complex than it initially appeared.
I have double checked some information with the casino team, and I could not confirm your statements. From the available information, Sweden was listed as a restricted country for quite a long time, as can be seen even in the casino terms and conditions
Furthermore, while I am still awaiting confirmation from the casino team regarding whether the registration form has been altered, as my colleague Tomas has previously indicated, Sweden is not an option for selection as a country of residence. This is due to its intentional exclusion from the list, similar to other restricted countries. Therefore, it is highly probable that Sweden was never available for selection at any point, even in the previous version of the registration form.
The +46 phone number prefix is available because there could be clients who use their phones from regions other than the one where they are resident. The casino team do not make a decision based on a client’s phone prefix alone but on their actual country of residence, and they look for a mismatch in the registered country, IP and phone number along with other checks.
While we fully support the implementation of restrictions related to restricted countries, bonuses, games, etc., at the software level to not allow clients from restricted countries to create their accounts and to minimise incidents like this, different casinos operate on various software platforms. Therefore, there is currently no uniform process across the industry in this aspect. Most importantly, it is the duty of each player to read, comprehend, and comply with the terms and conditions of each casino, as at the end of the day, every player agrees with the casinos' T&Cs when registering their account. If players from a certain jurisdiction are barred from holding an account at a specific casino, even if they were able to create an account and play, this should not be seen as an invitation. Additionally, even if you have received promotional materials from the casino, this does not automatically entitle you to play at that casino. The rules take precedence.
As I previously stated, I am still awaiting further clarification from the casino team regarding my inquiries. However, it appears that the casino team has not acted improperly in this situation, as you registered from a restricted country. Therefore, regrettably, you are not eligible for the winnings. The only available course of action is the return of your deposit.
Automatski prevedeno:
