K?ra Adamsweden,
Bara en snabb uppdatering. Jag kommunicerar med casinoteamet, och situationen verkar vara mer komplex ?n den f?rst verkade.
Jag har dubbelkollat ??en del information med casinoteamet, men jag kunde inte bekr?fta dina p?st?enden. Utifr?n tillg?nglig information listades Sverige som ett begr?nsat land under en ganska l?ng tid, vilket ?ven framg?r av casinots villkor.
Dessutom, medan jag fortfarande v?ntar p? bekr?ftelse fr?n casinoteamet ang?ende huruvida registreringsformul?ret har ?ndrats, som min kollega Tomas tidigare har antytt, ?r Sverige inte ett alternativ att v?lja som bos?ttningsland. Detta beror p? att landet avsiktligt har uteslutits fr?n listan, i likhet med andra begr?nsade l?nder. D?rf?r ?r det h?gst troligt att Sverige aldrig var tillg?ngligt f?r val vid n?gon tidpunkt, inte ens i den tidigare versionen av registreringsformul?ret.
Telefonnummerprefixet +46 ?r tillg?ngligt eftersom det kan finnas kunder som anv?nder sina telefoner fr?n andra regioner ?n den d?r de ?r bosatta. Casinoteamet fattar inte ett beslut baserat enbart p? en kunds telefonprefix utan p? deras faktiska hemland, och de letar efter en matchning i det registrerade landet, IP-adressen och telefonnumret tillsammans med andra kontroller.
?ven om vi fullt ut st?der implementeringen av restriktioner relaterade till begr?nsade l?nder, bonusar, spel etc., p? programvaruniv? f?r att inte till?ta kunder fr?n begr?nsade l?nder att skapa sina konton och f?r att minimera incidenter som denna, verkar olika kasinon p? olika programvaruplattformar. D?rf?r finns det f?r n?rvarande ingen enhetlig process i hela branschen i denna aspekt. Viktigast av allt ?r att det ?r varje spelares skyldighet att l?sa, f?rst? och f?lja villkoren f?r varje kasino, eftersom i slut?ndan godk?nner varje spelare kasinots villkor n?r de registrerar sitt konto. Om spelare fr?n en viss jurisdiktion ?r hindrade fr?n att ha ett konto p? ett specifikt kasino, ?ven om de kunde skapa ett konto och spela, b?r detta inte ses som en inbjudan. Dessutom, ?ven om du har f?tt reklammaterial fr?n kasinot, ger detta dig inte automatiskt r?tt att spela p? det kasinot. Reglerna har f?retr?de.
Som jag tidigare n?mnt v?ntar jag fortfarande p? ytterligare f?rtydligande fr?n casinoteamet ang?ende mina f?rfr?gningar. Det verkar dock som att casinoteamet inte har agerat felaktigt i den h?r situationen, eftersom du registrerade dig fr?n ett land med begr?nsad beh?righet. D?rf?r ?r du tyv?rr inte ber?ttigad till vinsterna. Den enda m?jliga ?tg?rden ?r att ?terbetala din ins?ttning.
Dear Adamsweden,
Just providing you with a quick update. I'm in communication with the casino team, and the situation seems to be more complex than it initially appeared.
I have double checked some information with the casino team, and I could not confirm your statements. From the available information, Sweden was listed as a restricted country for quite a long time, as can be seen even in the casino terms and conditions
Furthermore, while I am still awaiting confirmation from the casino team regarding whether the registration form has been altered, as my colleague Tomas has previously indicated, Sweden is not an option for selection as a country of residence. This is due to its intentional exclusion from the list, similar to other restricted countries. Therefore, it is highly probable that Sweden was never available for selection at any point, even in the previous version of the registration form.
The +46 phone number prefix is available because there could be clients who use their phones from regions other than the one where they are resident. The casino team do not make a decision based on a client’s phone prefix alone but on their actual country of residence, and they look for a mismatch in the registered country, IP and phone number along with other checks.
While we fully support the implementation of restrictions related to restricted countries, bonuses, games, etc., at the software level to not allow clients from restricted countries to create their accounts and to minimise incidents like this, different casinos operate on various software platforms. Therefore, there is currently no uniform process across the industry in this aspect. Most importantly, it is the duty of each player to read, comprehend, and comply with the terms and conditions of each casino, as at the end of the day, every player agrees with the casinos' T&Cs when registering their account. If players from a certain jurisdiction are barred from holding an account at a specific casino, even if they were able to create an account and play, this should not be seen as an invitation. Additionally, even if you have received promotional materials from the casino, this does not automatically entitle you to play at that casino. The rules take precedence.
As I previously stated, I am still awaiting further clarification from the casino team regarding my inquiries. However, it appears that the casino team has not acted improperly in this situation, as you registered from a restricted country. Therefore, regrettably, you are not eligible for the winnings. The only available course of action is the return of your deposit.
Automatiskt ?versatt:
