They dont block / delete my account, allways asks to email them, but no1 is really checking those emails.

Dear jknorppa,

Thank you very much for submitting your complaint. I’m sorry to hear about the trouble you've had trying to close your account.

To better understand your situation and assist you further, could you please clarify the following:

• When did you first request the account closure?
• Have you mentioned a specific reason for wanting to close your account (e.g., responsible gambling, inactivity, personal reasons)?
• Have you received any automated responses or confirmation that your email was received?
• How many times have you attempted to contact them, and to which email address did you send your requests?

If you have any screenshots of your communication with the casino, please forward them to [email protected] so we can review the situation in more detail.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear jknorppa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
www.kpvfaw.com