EOD Code SRL, operater Slotmonster-a, bavi se problemati?nim praksama.
Zbog moje zavisnosti od kockanja, zatra?io sam samoisklju?enje na Slotmonster.com 11. marta 2025. godine, ?to je operater potvrdio i priznao.
Uprkos tome, 9. aprila 2025. godine, ja sam — na sopstvenu inicijativu i u ranjivom stanju — otvorio novi nalog jednostavno koriste?i drugu imejl adresu. Tako sam otkrio da operater lako dozvoljava kreiranje novog naloga ?ak i ako je zahtev za samoisklju?enje ve? podnet.
Evo obrasca koji sam identifikovao:
Nalog, a ne igra?, je isklju?en: Samo prvobitno isklju?eni nalog je deaktiviran. Prilikom registracije novog naloga, ne postoji provera da li je igra? ve? zatra?io samoisklju?enje. Sa istim li?nim podacima (ime, datum ro?enja itd.), novi nalog se mo?e lako kreirati — sve ?to vam je potrebno je druga adresa e-po?te.
Neograni?eni depoziti i igra su i dalje mogu?i: Uprkos aktivnom samoisklju?enju, mogao sam ponovo da uplatim novac i kockam. Operator nije preduzeo nikakve efikasne mere da trajno blokira isklju?ene igra?e od pristupa sajtu.
Isplate su blokirane: Tek kada se podnese zahtev za isplatu, operater vr?i detaljniju proveru identiteta. Ako se tada otkrije da je na snazi samoisklju?enje, isplata se odbija. Prethodno upla?ena sredstva se gube.
Jednostrana prednost za operatera: Ova praksa omogu?ava operateru da nastavi da prima depozite, a da pritom odbije da isplati dobitke. Ovaj pristup iskori??ava ranjive igra?e koji pate od zavisnosti od kockanja.
Zaklju?ak: Na osnovu trenutne situacije, ne o?ekujem da ?u povratiti svoja upla?ena sredstva, jer sam tehni?ki sam otvorio novi ra?un. Ipak, va?no je podi?i svest o ovoj praksi, jer ona o?igledno kr?i principe odgovornog kockanja i utvr?ene standarde za?tite igra?a.
Nadam se da ?e ove informacije pomo?i drugim igra?ima da ostanu oprezni.
EOD Code SRL, operator of Slotmonster, engages in problematic practices.
Due to my gambling addiction, I requested a self-exclusion at Slotmonster.com on March 11, 2025, which the operator confirmed and acknowledged.
Despite this, on April 9, 2025, I — on my own initiative and in a vulnerable state — opened a new account simply by using a different email address. This is how I discovered that the operator easily allows the creation of a new account even if a self-exclusion request is already in place.
Here is the pattern I identified:
The account, not the player, is excluded: Only the originally excluded account is disabled. When registering a new account, there is no verification to check whether the player has already requested a self-exclusion. With the same personal details (name, date of birth, etc.), a new account can be easily created — all you need is a different email address.
Unrestricted deposits and play are still possible: Despite the active self-exclusion, I was able to deposit money and gamble again. The operator did not take any effective measures to permanently block excluded players from accessing the site.
Payouts are blocked: Only when a payout request is made does the operator perform a more thorough identity check. If it is then discovered that a self-exclusion is in place, the payout is denied. The previously deposited funds are lost.
One-sided advantage for the operator: This practice allows the operator to continue accepting deposits while refusing to pay out winnings. This approach exploits vulnerable players suffering from gambling addiction.
Conclusion: Based on the current situation, I do not expect to recover my deposited funds, as I technically opened a new account myself. Nevertheless, it is important to raise awareness of this practice, as it clearly violates the principles of responsible gambling and established player protection standards.
I hope this information helps other players to stay cautious.
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