Po?tovani time kazina Smokace,
Dragi Stefane,
Hvala vam na detaljnom odgovoru. Me?utim, kategori?no se ne sla?em sa optu?bama i zaklju?cima iznetim u va?oj poruci. ?eleo bih da razjasnim slede?e ta?ke:
Razli?ite osobe, razli?iti bankovni ra?uni i imejlovi
Svaki pomenuti nalog – uklju?uju?i i VIO1982 – bio je povezan sa drugim bankovnim ra?unom i koristio je drugu imejl adresu. To su jaki pokazatelji da su razli?ite osobe koristile te naloge. Ako su nalozi zaista duplikati, ne bi imalo smisla da imaju odvojene finansijske i kontakt podatke.
Ista adresa – ali zajedni?ko prebivali?te nije prekr?aj
Ta?no je da smo ?iveli na istoj adresi, ali to ne zna?i da smo ista osoba. Mnogo ljudi ?ivi zajedno i koristi istu internet vezu. Samo to nije valjan razlog za otkazivanje dobitaka. Prihvatili ste depozite sa tog ra?una bez problema, pa za?to je ra?un samo ?neva?e?i" kada je u pitanju isplata?
Deljena IP adresa – Normalno u zajedni?kim doma?instvima
Kori??enje iste IP adrese ne dokazuje ni?ta. U zajedni?kom doma?instvu, svi stanari koriste isti internet, tako da je ovaj argument slab i diskriminatoran. Veoma je zabrinjavaju?e ako va?e Odeljenje za rizike ne pravi razliku izme?u takvih slu?ajeva.
Lozinke – Nemogu?e je da ih znate
Ako tvrdite da su svi nalozi imali istu lozinku, to postavlja ozbiljno pitanje: Kako znate lozinke korisnika? Lozinke su poverljive i ?ifrovane po zakonu. To bi bilo ozbiljno kr?enje privatnosti korisnika i potencijalno nezakonito ako ih ?uvate u ?itljivom formatu.
Nalog VIO1982 nikada nije upozoren
Nikada nisam dobio nikakvo pisano upozorenje u vezi sa prethodnim navodima. Ako imate takav dokaz, ljubazno vas molim da ga poka?ete. U suprotnom, ova tvrdnja je neta?na.
Ako je ra?un bio neva?e?i, vratite mi depozite
Ako zaista smatrate da je moj ra?un neva?e?i, onda morate vratiti sav novac koji sam uplatio. Prihvatili ste moj novac bez ikakvih problema, a sada odbijate da mi isplatite dobitke. To je neeti?no i prevarantsko pona?anje. Ne mo?ete imati i jedno i drugo – prihvatiti depozite, ali odbiti isplate.
Nema odgovora na imejlove – lo?a podr?ka
Poslao/la sam vi?e imejlova va?em timu za podr?ku i nisam dobio/la odgovor. Ovo pokazuje potpuni nedostatak korisni?ke usluge i transparentnosti.
U zaklju?ku:
Va?i argumenti su slabi, nepravedni i deluju kao jasan poku?aj izbegavanja isplate legitimne pobede. Ostajem pri svom stavu da je ovo slu?aj prevare i ne?u dozvoliti da se ovo pitanje samo odr?i. U kontaktu sam sa platformama za pravnu pomo? i za?titu potro?a?a, a ako bude potrebno, podne?u krivi?nu prijavu austrijskoj policiji i zatra?iti povra?aj novca od moje banke.
Srda?an pozdrav,
Violeta Ndong
VIO1982
Dear Smokace Casino Team,
Dear Stefan,
Thank you for your detailed response. However, I strongly disagree with the accusations and conclusions made in your message. I would like to clarify the following points:
Different Persons, Different Bank Accounts and Emails
Each account mentioned – including VIO1982 – was connected to a different bank account and used a different email address. These are strong indicators that different people used those accounts. If the accounts were really duplicates, it would not make sense for them to have separate financial and contact details.
Same Address – but Shared Residence is Not a Violation
It is true that we lived at the same address, but that does not mean we are the same person. Many people live together and use the same internet connection. This alone is not a valid reason to cancel winnings. You accepted deposits from that account with no issue, so why is the account only "invalid" when it comes to paying out?
Shared IP – Normal in Shared Households
Using the same IP address does not prove anything. In a shared household, all residents use the same internet, so this argument is weak and discriminatory. It’s very concerning if your Risk Department doesn’t distinguish between such cases.
Passwords – Impossible for You to Know
If you claim that all the accounts had the same password, that raises a serious question: How do you know the users’ passwords? Passwords are confidential and encrypted by law. This would be a serious breach of user privacy and potentially illegal if you’re storing them in a readable format.
Account VIO1982 Was Never Warned
I never received any written warning regarding previous accounts. If you have such proof, I kindly ask you to show it. Otherwise, this claim is false.
If the Account Was Invalid, Refund My Deposits
If you truly consider my account to be invalid, then you must return all the money I deposited. You accepted my money without any issues, and now you’re refusing to pay my winnings. That is unethical and fraudulent behavior. You can’t have it both ways – accept the deposits, but deny the payouts.
No Response to Emails – Poor Support
I have sent multiple emails to your support team and received no reply. This shows a complete lack of customer service and transparency.
In conclusion:
Your arguments are weak, unfair, and appear to be a clear attempt to avoid paying a legitimate win. I maintain my position that this is a case of fraud and I will not let this matter go. I am in contact with legal assistance and consumer protection platforms, and if needed, I will file a criminal complaint with the Austrian police and request a chargeback from my bank.
Best regards,
Violeta Ndong
VIO1982
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