Dragi Mihal,
Detaljno smo razmotrili ?albu igra?a PLAIER1063091( [email protected] ) .
Evo detalja o nalogu igra?a
1) Igra? je dva puta deponovao svoj ra?un sa pripejd kartice (50000ARS+50000ARS) i jednom iz Skrill nov?anika (2300ARS).
2023-06-27, igra? PLAIER1063091 je podneo zahtev za povla?enje 110000ARS.
Dana 27.06.2023., pokrenuta je dodatna verifikacija na nalogu igra?a PLAIER1063091 na osnovu sumnjive aktivnosti na nalogu igra?a.
Dodatna verifikacija je zapo?eta u skladu sa stavom pravila:
2.4.1 Odeljenje za finansije mo?e odlo?iti obradu zahteva za povla?enje zbog dodatne provere.
Odeljenje za rizik 2023-06-28 nakon ?to je prou?ilo celokupnu istoriju kla?enja igra?a PLAIER1063091, ustanovljeno je slede?e:
Prema na?im pravilima kazina, klijent mora da napravi k3 iznosa depozita da bi mogao da podigne sredstva.
1) Svi depoziti igra?a PLAIER1063091 su ulo?eni u igri MONOPOLI Big Baller sa maksimalnom povra?ajem opklade. (Radnje su izvr?ene namerno da bi se depozitni obrt k3 izvr?io u skladu sa pravilima), s tim da razlika u opkladama i gubicima ili dobicima nije prelazila 10-15% bilansa klijenta, a vi?e od 90% ukupnog iznosa opklada klijenta su napravljene na ovaj na?in.
2) Igra? PLAIER1063091 je napravio depozit sa pripejd karticom i zatra?io povla?enje u torbicu Skrill.
Imamo sve razloge da tvrdimo da je do?lo do kr?enja politike borbe protiv pranja novca, ?ime se grubo kr?e odredbe projekta.
Na osnovu ovih podataka, Odeljenje za rizik kazina odlu?ilo je da je igra? namerno sprovodio sve radnje za pranje sredstava.
Prema pravilima na?eg kazina:
11. Kazino zadr?ava pravo da prati sve transakcije u cilju spre?avanja pranja novca. Pored toga, Kazino zadr?ava pravo da sa posebnom pa?njom, iu meri u kojoj je to mogu?e, ispita pozadinu i svrhu bilo koje slo?ene ili velike transakcije i bilo koje transakcije koje su po svojoj prirodi posebno verovatno povezane sa pranjem novca.
Aktivnost kla?enja ?e se pratiti zbog nepravilnih obrazaca.
Dana 2023-06-28 igra?ki ra?un PLAIER1063091 je zatvoren bez prava otvaranja i stanje je poni?teno zbog kr?enja pravila na?eg kazina prema paragrafu pravila:
14.6. U tom slu?aju, ako zatvorimo va? nalog zbog dosluha, prevare, prevare, pranja novca, drugih kriminalnih aktivnosti ili kr?enja Uslova kori??enja, ?to je o?tetilo nas ili bilo koju tre?u stranu, stanje va?eg naloga ne?e biti -povra?aj i smatra se oduzetim.
2023-06-28 Imejl sa detaljnim informacijama o razlogu zatvaranja naloga je poslat igra?u na njegovu e-po?tu [email protected] .
Kao ?to vidite, sve radnje u vezi sa nalogom igra?a vr?ene su striktno u skladu sa pravilima na?eg kazina, koja su javno dostupna i ne kriju se ni od koga.
Srda?an pozdrav.
Odeljenje za rizik kazina Smokace.
Dear Michal,
We have reviewed in detail the complaint of player PLAYER1063091([email protected]) .
Here are the details of the player's account
1) The player deposited his account twice from prepaid card(50000ARS+50000ARS) and once from Skrill wallet(2300ARS).
On 2023-06-27, player PLAYER1063091 made a withdrawal request for 110000ARS.
On 2023-06-27, additional verification was initiated on player PLAYER1063091's account based on suspicious activity in the player's account.
The additional verification was initiated in accordance with the paragraph of the rule:
2.4.1 The Finance Department may delay processing a withdrawal request due to additional verification.
Risk Department 2023-06-28 having studied the entire betting history of the player PLAYER1063091 , it was found the following:
According to our casino regulations, a customer must make x3 of the deposit amount to be able to withdraw funds.
1) All deposits of player PLAYER1063091 were wagered in the game MONOPOLY Big Baller with a maximum bet refund. (Actions were performed intentionally to make the deposit turnover x3 according to the rules), with the difference in bets and losses or winnings did not exceed 10-15% of the client's balance, and more than 90% of the total amount of client bets were made in this way.
2) The player PLAYER1063091 made a deposit with a prepaid card and requested a withdrawal to the purse Skrill.
We have every reason to assert a violation of AML policy, which grossly violates the regulations of the project.
On the basis of these data, the Risk Department of the casino decided that the player purposefully carried out all actions to launder funds.
According to the rules of our casino:
11. Casino reserves the right to monitor all transactions with a view to prevent money laundering. Furthermore, Casino reserves the right to examine with special attention, and to the extent possible, the background and purpose of any complex or large transactions and any transactions which are particularly likely, by their nature, to be related to money laundering.
Betting activity will be monitored for irregular patterns.
On 2023-06-28 player account PLAYER1063091 was closed without the right of opening and the balance was canceled due to a violation of our casino rules according to the paragraph of the rules:
14.6. In that case, if we should close your account because of collusion, cheating, fraud, money laundering, other criminal activities or breaching of the Terms of Use, which has damaged us or any other third party, the balance of Your Account will be non-refundable and deemed to be forfeited.
2023-06-28 A email with detailed information about the reason of the account closing was sent to the player on his e-mail [email protected].
As you can see all actions in relation to the player's account were performed strictly within the rules of our casino, which are publicly available and do not hide from anyone.
Best regards.
Smokace Casino Risk Department.
Izmenjeno
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