K?ra Michal,
Vi har granskat klagom?let fr?n spelaren PLAYER1063091( [email protected] ) .
H?r ?r informationen om spelarens konto
1) Spelaren satte in sitt konto tv? g?nger fr?n f?rbetalda kort (50000ARS+50000ARS) och en g?ng fr?n Skrill wallet (2300ARS).
Den 2023-06-27 gjorde spelare PLAYER1063091 en beg?ran om uttag f?r 110000ARS.
Den 2023-06-27 initierades ytterligare verifiering p? spelarens PLAYER1063091 konto baserat p? misst?nkt aktivitet p? spelarens konto.
Den ytterligare kontrollen inleddes i enlighet med punkten i regeln:
2.4.1 Finansavdelningen kan f?rdr?ja behandlingen av en beg?ran om uttag p? grund av ytterligare verifiering.
Riskavdelningen 2023-06-28 efter att ha studerat hela spelhistoriken f?r spelaren PLAYER1063091, fann man f?ljande:
Enligt v?ra casinoregler m?ste en kund g?ra x3 av ins?ttningsbeloppet f?r att kunna ta ut pengar.
1) Alla ins?ttningar fr?n spelare PLAYER1063091 satsades i spelet MONOPOLY Big Baller med en maximal ?terbetalning av insatsen. (?tg?rder utf?rdes avsiktligt f?r att g?ra ins?ttningen oms?ttning x3 enligt reglerna), med skillnaden i insatser och f?rluster eller vinster som inte ?versteg 10-15 % av kundens saldo och mer ?n 90 % av det totala beloppet av kundsatsningar gjordes p? detta s?tt.
2) Spelaren PLAYER1063091 gjorde en ins?ttning med ett f?rbetalt kort och beg?rde ett uttag till pl?nboken Skrill.
Vi har all anledning att h?vda ett brott mot AML-policyn, vilket grovt bryter mot projektets regler.
Baserat p? dessa data beslutade kasinots riskavdelning att spelaren m?lmedvetet utf?rde alla ?tg?rder f?r att tv?tta pengar.
Enligt reglerna f?r v?rt casino:
11. Casino f?rbeh?ller sig r?tten att ?vervaka alla transaktioner i syfte att f?rhindra penningtv?tt. Dessutom f?rbeh?ller sig Casino r?tten att med s?rskild uppm?rksamhet, och i den utstr?ckning det ?r m?jligt, unders?ka bakgrunden och syftet med alla komplexa eller stora transaktioner och alla transaktioner som ?r s?rskilt sannolika, till sin natur, att vara relaterade till penningtv?tt.
Spelaktiviteten kommer att ?vervakas f?r oregelbundna m?nster.
Den 2023-06-28 st?ngdes spelarkontot PLAYER1063091 utan ?ppningsr?tt och saldot avbr?ts p? grund av ett brott mot v?ra kasinoregler enligt paragrafen i reglerna:
14.6. Om vi i s? fall skulle st?nga ditt konto p? grund av maskopi, fusk, bedr?geri, penningtv?tt, andra kriminella aktiviteter eller brott mot anv?ndarvillkoren, vilket har skadat oss eller n?gon annan tredje part, kommer saldot p? ditt konto att vara icke -?terbetalningsbar och anses vara f?rverkad.
2023-06-28 Ett e-postmeddelande med detaljerad information om anledningen till att kontot st?ngdes skickades till spelaren p? hans e-post [email protected] .
Som du kan se utf?rdes alla ?tg?rder i relation till spelarens konto strikt inom reglerna f?r v?rt casino, som ?r allm?nt tillg?ngliga och inte g?mmer sig f?r n?gon.
V?nliga h?lsningar.
Smokace Casino Riskavdelning.
Dear Michal,
We have reviewed in detail the complaint of player PLAYER1063091([email protected]) .
Here are the details of the player's account
1) The player deposited his account twice from prepaid card(50000ARS+50000ARS) and once from Skrill wallet(2300ARS).
On 2023-06-27, player PLAYER1063091 made a withdrawal request for 110000ARS.
On 2023-06-27, additional verification was initiated on player PLAYER1063091's account based on suspicious activity in the player's account.
The additional verification was initiated in accordance with the paragraph of the rule:
2.4.1 The Finance Department may delay processing a withdrawal request due to additional verification.
Risk Department 2023-06-28 having studied the entire betting history of the player PLAYER1063091 , it was found the following:
According to our casino regulations, a customer must make x3 of the deposit amount to be able to withdraw funds.
1) All deposits of player PLAYER1063091 were wagered in the game MONOPOLY Big Baller with a maximum bet refund. (Actions were performed intentionally to make the deposit turnover x3 according to the rules), with the difference in bets and losses or winnings did not exceed 10-15% of the client's balance, and more than 90% of the total amount of client bets were made in this way.
2) The player PLAYER1063091 made a deposit with a prepaid card and requested a withdrawal to the purse Skrill.
We have every reason to assert a violation of AML policy, which grossly violates the regulations of the project.
On the basis of these data, the Risk Department of the casino decided that the player purposefully carried out all actions to launder funds.
According to the rules of our casino:
11. Casino reserves the right to monitor all transactions with a view to prevent money laundering. Furthermore, Casino reserves the right to examine with special attention, and to the extent possible, the background and purpose of any complex or large transactions and any transactions which are particularly likely, by their nature, to be related to money laundering.
Betting activity will be monitored for irregular patterns.
On 2023-06-28 player account PLAYER1063091 was closed without the right of opening and the balance was canceled due to a violation of our casino rules according to the paragraph of the rules:
14.6. In that case, if we should close your account because of collusion, cheating, fraud, money laundering, other criminal activities or breaching of the Terms of Use, which has damaged us or any other third party, the balance of Your Account will be non-refundable and deemed to be forfeited.
2023-06-28 A email with detailed information about the reason of the account closing was sent to the player on his e-mail [email protected].
As you can see all actions in relation to the player's account were performed strictly within the rules of our casino, which are publicly available and do not hide from anyone.
Best regards.
Smokace Casino Risk Department.
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