Hello,

I'm just saying that after I was told that my account was validated they require me (identity card, credit card and last bill) certified by a notary.

the first withdrawal request dates back to 11/11/2020 today 26/11/2020 my account is still under review

Salve,

dico soltanto che dopo che mi era stato detto che il mio account era convalidato mi richiedono ( carta d’identità , carta di credito e ultima bolletta ) certificati da un notaio.

la prima richiesta di prelievo risale al 11/11/2020 oggi 26/11/2020 il mio conto è ancora in revisione

Dear Vincenzo9191,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please note, sometimes the casino can require additional verification, and this isn’t unusual. Did you submit all the required notarized documents? When exactly did you send the last document?

Please understand that the KYC is a very important and very complex process, and it can take a few business days to review all of your documents.

Additionally, please forward any relevant communication between you and the casino to [email protected].

Thank you in advance for your reply.

Best regards,

Kristina

Hello and thanks for the reply.

I uploaded the documents that I paid 100 €. I contacted them this morning these are the answers

Buongiorno e grazie per la risposta.

ho caricato i documenti che ho pagato 100€. Questa mattina li ho contattatiqueste le risposte

Well, in this case I would recommend you waiting for a few more days. The message says, that they received the documents, but it might take some additional time to fully review them all, and a couple more days to get the withdrawal fully processed.

We will keep this complaint opened, please let us know if there is any development. Your patience is highly appreciated!

Ok technically the 5 working days end on Tuesday afternoon

Ok tecnicamente i 5 giorni lavorativi finiscono martedì pomeriggio

They wrote to me yesterday I attach mail

Mi hanno scritto ieri allego mail

Dear Vincenzo9191,

Is there anything new, please? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

No nothing new yet

No nulla di nuovo ancora

Thank you very much Vincenzo9191 for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Ladies and gentlemen, the news ... the first withdrawal arrived for only 1500 € but it has arrived 13000 is missing

Signori e signori la novità... il primo prelievo è arrivato solo di 1500€ ma è arrivato ne mancano 13000

Dear Vincenzo9191,

I’m sorry to hear about your trouble with long withdrawal processing. I will do my best to resolve your case as soon as possible.

I would like to invite SpinMillion Casino into this conversation.

Dear SpinMillion Casino,

Can you please clarify the situation, and indicate the current status of the player’s withdrawal request? In addition, can you state the reason as to why only the amount of €1500 of the requested €14,500 has been paid out?

We would like to ask the SpinMillion Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I got paid victory ??

sono stato pagato vittoria ??

Dear Vincenzo9191,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that you received your winnings in full. We will now mark the complaint as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards

Andrej