Requested winnings withdrawal payments x 3 at $2500 each.

Withdrawals never received or taken from account. Upon messaging support every day for months I am told my withdrawal is being processed and to be patient. Still nothing.

Dear terrimarsden22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payments are still pending inside the account without being processed? Could you please specify how many weeks or months ago were your withdrawals requested? Was your account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but waiting for payouts for several months is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

PS: I have switched your complaint to Oasis Spin Casino based on this case in which the casino admitted that the GoGo Room belongs to them.

Hi,

Yes my withdrawals are pending inside my casino account. The balance is still sitting there. I could cancel and spin funds away if I wanted to (I absolutely do not) the first was 28th of May and then the next two within a week of that.

I have had account verified already and had withdrawals go through successfully about 6-12 months earlier.

Thank you very much, terrimarsden22, for providing all the necessary information. I will now transfer your complaint to my colleague Michal ([email protected]) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello terrimarsden22

I'm Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Spin Oasis Casino to join the conversation.

Dear Spin Oasis Casino,

Can you please provide some information regarding the player's withdrawal delay?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear terrimarsden22

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve your complaint were unsuccessful. Previously we had good communication with the casino's representatives, but unfortunately, lately, they somehow stopped responding. There is not much that can be done now without the casino's cooperation.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

We can only recommend you to take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating.

We wish we could be of more help.

Best Regards

Michal

The casino can reopen this complaint anytime.