Zdravo,
Ja sam igra? u ovom kazinu skoro 1 mesec (po?etak marta). Samo za svoj prvi depozit sam prihvatio bonus dobrodo?lice, ono ?to sam odigrao ispunjavaju?i date uslove. Nakon toga sam napravio skoro 4-5 depozita, i osvojio sam mnogo d?ekpota u kazino igrama, a moj bilans je bio oko 1 milion HUF. Kad sam
odlu?io da napravim prvo povla?enje, suo?io sam se sa problemom da ne mogu da isplatim samo 150.000 HUF.
(3*150.000 HUF jo? uvek ?eka na mom ra?unu, od 17. marta).
Poku?ao sam da ih kontaktiram putem mejla, bez odgovora sa njihove strane, zato sam po?eo da kontaktiram korisni?ku podr?ku putem ?askanja. Rekli su da je iznos koji se mo?e isplatiti vezan za VIP sistem, tako da ovaj iznos mogu tra?iti samo kao isplatu. Prihvatio sam ovo i ?ekao isplatu. Ali uplata nije stigla i po?eo sam da brinem, jer svakog dana kada sam proveravao svoje isplate, njegov status pod kontrolom se nije promenio... Uvek sam pitao korisni?ki servis ?ta je potrebno da bi status uplate bio promene, nisu mi dali normalan odgovor, izbaciv?i me iz razgovora, pa ?ak ni sa naloga. Ali mogao sam ponovo da se prijavim, ... do ju?e popodne. Sada sam blokiran sa svog naloga, kada ?elim da se prijavim, pi?e, da je moj nalog u pregledu, ... i ne razumem kakva je veza izme?u svega ovoga: imam otvoreno povla?enje , ?ta mi nisu platili vi?e od nedelju dana, a uporedo s tim odbijaju mi ra?un i ne pu?taju me da igram???Nikad nisam sreo takav mentalitet ni u jednom onlajn kazinu, a ovo je potpuno neprihvatljivo, kr?e sva pravila i na ovaj na?in se igraju sa narodnim parama i ovo nije ni?ta drugo nego varanje!Ju?e popodne u ?etovanju su mi pisali, da ?u danas do kraja dana dobiti svoje povla?enje, ali uvek izbacuju?i me iz razgovora, poku?ao sam ponovo da im pi?em, ... i usred drugog razgovora ponovo sam izba?en iz ?askanja, .l.. i posle ovoga nisam mogao da se ulogujem u svoj nalog kao igra?. (U mejlu kada sam im pisao, napisao sam koliko je neprofesionalno, da sam poslao svoj zahtev, svoj problem, a dobio sam neprihvatljiv odgovor, kao samo automatski odgovor, koji se ne odnosi na sve na moj problem,...i umesto da na e-mail dobijemo broj karte, slu?aj je bio bez ikakvog broja karte... posle ovoga su po?eli da odgovaraju sa pozivom na broj (broj karte?) u e-mailu. po?tom, ali i dalje beskorisno, nikakva pomo? nije pru?ena u ove dve re?eni?ne poruke.
Odgovor je uvek isti: ?A?urirali smo va? zahtev. Da biste dodali dodatne komentare, napi?ite odgovor na ovu e-po?tu." - Prave budale od ljudi, a ja sam izba?en sa naloga samo zato ?to sam napravio svoje povla?enje, ono ?to nisu mogli da zavr?e vi?e od nedelju dana, i veoma je dosadno kako mogu da operi?u na ove na?ine, razbijaju?i sva pravila.
Hi,
I'm a player in this casino almost since 1 month (beginning of March). Only for my first deposit I accepted a welcome bonus, what I played it fulfilling the given conditions. After this I made almost 4-5 deposits, and I won many jackpots in the casino games, and my balance was around 1 million HUF. When I
decided to make my first withdraval, I was facing with the problem, that I cannot pay out just 150.000 HUF.
(3*150.000 HUF is still pending on my account, since 17th of March).
I tried to contact them in e-mail, no answer from their side, that's why I started to contact the customer service via chat. They said that the amount that can be paid out is linked to the VIP system, so I can only request this amount as payment. I accepted this and waited for payment. But the payment didn't arrive, and I started to worry, since every day when I checked my withdrawal, its status under control has not changed... Whenewer I asked the customer service, what is needed in order for the payment status to change, they didn't give me normal answer, throwing me out from the conversation, or even from my account. But I could log in again, ... until yesterday afternoon. Now I'm blocked from my account, when I want to log in, it's written, that my account is under review, ... and I don'"t understand, what is the connection between all this: I have an opened withdrawal, what they didn't paid me since more than one week, and parallel to this they refuse me from my account and don't let me to play??? I have never met such a mentality before in any online casino, and this is completely unacceptable, they break all the rules and they are playing with people's money in this way and this is nothing but cheating! Yesterday afternoon in the chat they wrote to me, that today until the end of the day I will get my withdrawal, but always throwing me out from the conversation, I tried to write to them again, ... and in the middle of another conversation I was again thrown out from the chat, .l.. and after this I couldn't log into my account as a player. (In e-mail when I wrote to them, I wrote, how unprofessional is, that I sent my request, my problem, and I got an unacceptable answer, like just an automatic reply, which was not related at all to my issue,...and instead of having the e-mail a ticket number, the case was without any ticket number... after this they were starting to answer with a reference number (ticket number?) in the e-mail, but still useless, no assistance is provided in these two sentence messages.
The answer is always the same: "We have updated your request. To add additional comments, write a reply to this email." - They make fools of people, and I'm kicked out from my account just because I made my withdrawal, what they couldn't complete since more than one week, and it is very annoying, how they can operate through these ways, breaking all the rules.
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