Good evening. I am a player from Greece. I had once invested a sum in Spinanga around a month ago and lost it.

I tried again last Monday, won, and withdrew three consecutive amounts of €400, €500, and €500. The first withdrawal of €400 was made on Monday night, 11th of March. Now, after all these days have passed, all of them are still in the same initial stage of processing and each time I contact the site via chat, I am given a different response. To make matters worse, they ended the conversation without my consent today. I really do not know what is going on. Each day, the only response I receive is to be patient, but I do not see any light at the end of the tunnel. I have never seen another company that has done absolutely nothing after so many days. I find this behavior unacceptable.

Καλησπερα . Ειμαι παικτη? απο την Ελλαδα . Ειχα βαλει μια φορα πριν απο ενα μηνα στην spinanga ενα

ποσο το εχασα . Εβαλα τωρα ξανα την προηγουμενη δευτερα κερδισα και εκανα 3 αναληψει? στην σειρα 400-500-500. Η πρωτη αυτη με τα 400 ευρω εγινε Δευτερα βραδυ 11 Μαρστιου . Σημερα και ενω εχουν περασει τοσε? μερε? ολε? μα ολε? ειναι ακομα στο

ιδιο σταδιο το αρχικο τη? επεξεργασια? και καθε φορε στο τσατ μου λενε και κατι διαφορετικο . Και σημερα παλι μου ειπαν κατι αλλο και μου τερματισαν μονοι του? την συνομιλια? . Δεν ξερω τι συμβαινει . Καθε μερα μονο λενε υπομονη και υπομονη . Και δεν βλεπω να υπαρχει φω? στο τουνελ . Δεν εχω δει αλλη εταιρια μετα απο τοσε? μερε? να μην εχει κανει τιποτα . Απαραδεκτη συμπεριφορα .

Dear stathisluv,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Ok thanks, I'll let you know if anything changes.. it just seemed strange to me for so many days, especially that in the chat every day they told me something different. Every day, a different representative, something else. . And I also read many similar incidents from this casino where players have the same issue as me. I have all the screenshots and conversations from the chat as well. I hope something happens and I will inform you about any news. thanks

Ok ευχαριστω θα ενημερωσω αν αλλαξει κατι .. απλα μου φανηκε παραξενο τοσε? μερε? και κυριω? πω? στο τσατ καθε μερα μου λεγανε και κατι διαφορετικο . Καθε μερα και αλλο? εκπροσωπο? κατι αλλο. . Και επιση? διαβασα πολλα αναλογα περιστατικα απο αυτο το καζινο που παικτε? εχου το ιδιο θεμα με μενα. Εχω ολε? τι? αναληψη? σε screenshot και συνομιλιε? απο το τσατ επιση?. Ελπιζω να γινει κατι και θα ενημερωσω για τυχων νεα . ευχαριστω

I fully understand your frustration, stathisluv. However, I will set the timer for an additional 5 days to allow the casino two full weeks to process the payment. If there’s no development by Monday, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.

??????

This morning I received the first 400 euros. I had 3 withdrawals. 400-500-500. I withdrew the 400 on Monday evening 11/3 and received it today 21/3 in the morning. I hope the other numbers will be included!. The next 500, the withdrawal request was made on Wednesday 13/03 and the other 500 on Thursday 14/03. I will also inform you about these amounts and I hope that the topic ends here because I got tired of all these conversations, the waits, etc., etc.

Σημερα το πρωι ελαβα τα πρωτα 400 ευρω. Ειχα κανει 3 αναληψει? . 400-500-500. Τα 400 τα εκανα αναληψη Δευτερα βραδυ 11/3 και τα ελαβα σημερα 21/3 το πρωι. Ελπιζω να μπουν και τα αλλα ποσα!. Τα επομενα 500 η αιτηση αναληψη? εγινε Τεταρτη 13/03 και τα αλλα 500 την Πεμπτη 14/03 . Θα σε ενημερωσω και για αυτα τα ποσα και ελπιζω να τελειωσει το θεμα εδω γιατι κουραστηκα με ολε? αυτε? τι? συνομιλιε? τι? αναμονε? κτλ κτλ

I paid all the withdrawals all good just took about 10 days for each one

Πληρωθηκα ολε? τι? αναληψει? ολα καλα απλα χρειστηκαν 10 μερε? περιπου για την καθε μια

Dear stathisluv,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

www.kpvfaw.com