Dragi DennyZ8723,
Pa?ljivo smo pregledali detalje va?eg slu?aja, uklju?uju?i vremensku liniju va?eg zahteva za samoisklju?enje i naknadne aktivnosti. Prema dostavljenim informacijama, zahtevali ste samoisklju?enje 27. juna, nastavili ste da upla?ujete depozite i igrate tokom narednih dana, a va? nalog je kona?no zatvoren 1. jula.
Iako razumemo va?u frustraciju, imajte u vidu da je kazinima potrebno izvesno vreme da pravilno obrade zahteve za samoisklju?enje , posebno kako bi se osiguralo da se takve mere pravilno i trajno primenjuju. U va?em slu?aju, sprovo?enje za?titnih mera je trajalo 3 radna dana i smatramo da je to razumno i prihvatljivo za obradu ovakvih zahteva. Po?to je kazino zatvorio va? nalog u ovom roku, ne smatramo ovo nepostupanjem po va?em zahtevu i stoga ne mo?emo tra?iti od kazina da vam nadoknadi gubitke nastale tokom ovog vremena.
U me?uvremenu, imate mogu?nost da koristite i na? alat za pomo? pri samoisklju?ivanju . Ovaj alat vam omogu?ava da blokirate svoje kazino naloge u vi?e kockarnica istovremeno i nije povezan ni sa jednim odre?enim kazinom. Alat za pomo? pri samoisklju?ivanju je dizajniran da pomogne pojedincima koji se mo?da suo?avaju sa problemima sa svojim kockarskim navikama tako ?to im poma?e da ograni?e pristup kockanju i smanje potencijal za dalju ?tetu.
Pre svega, ako vam kockanje vi?e ne donosi radost i postaje teret, toplo se preporu?uje da potra?ite stru?nu pomo?. Toplo preporu?ujem da se obratite centrima u va?oj zemlji koji su specijalizovani za re?avanje problema sa kockanjem. Neke od ovih centara mo?ete prona?i na slede?em linku ( http://www.kpvfaw.com/problem-gambling-help-centers#cnt_87=true )
Ova ?alba ?e sada biti zatvorena. Hvala vam na razumevanju, ?ao mi je ?to vam nismo mogli vi?e pomo?i u ovoj prilici. Slobodno nas kontaktirajte ako nai?ete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom u budu?nosti.
S po?tovanjem,
Natalija
Dear DennyZ8723,
We have carefully reviewed the details of your case, including the timeline of your self-exclusion request and subsequent activity. According to the information provided, you requested self-exclusion on 27 June, continued to deposit and play over the following days, and your account was ultimately closed on 1 July.
While we understand your frustration, please note that casinos require some time to properly process self-exclusion requests, especially to ensure that such measures are implemented correctly and permanently. In your case, the implementation of protective measures took 3 business days, and we consider it to be reasonable and acceptable for processing these types of requests. Since the casino closed your account within this period, we do not view this as a failure to act on your request, and therefore we cannot ask the casino to refund the losses incurred during this time.
In the meantime, you also have the option to utilize our Self-Exclusion Assistance Tool. This tool allows you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.
Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link (http://www.kpvfaw.com/problem-gambling-help-centers#cnt_87=true)
This complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Regards,
Natalia
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