K?ra DennyZ8723,
Vi har noggrant granskat detaljerna i ditt ?rende, inklusive tidslinjen f?r din beg?ran om sj?lvavst?ngning och efterf?ljande aktivitet. Enligt informationen som l?mnats beg?rde du sj?lvavst?ngning den 27 juni, fortsatte att s?tta in pengar och spela under de f?ljande dagarna, och ditt konto st?ngdes slutligen den 1 juli.
Vi f?rst?r din frustration, men observera att casinon beh?ver lite tid f?r att korrekt behandla beg?randen om sj?lvavst?ngning , s?rskilt f?r att s?kerst?lla att s?dana ?tg?rder implementeras korrekt och permanent. I ditt fall tog implementeringen av skydds?tg?rderna 3 arbetsdagar, och vi anser att det ?r rimligt och acceptabelt f?r att behandla den h?r typen av beg?randen. Eftersom casinot st?ngde ditt konto inom denna period ser vi inte detta som en underl?tenhet att agera p? din beg?ran, och d?rf?r kan vi inte be casinot att ?terbetala de f?rluster som uppst?tt under denna tid.
Under tiden har du ocks? m?jlighet att anv?nda v?rt verktyg f?r sj?lvavst?ngning . Det h?r verktyget l?ter dig blockera dina kasinokonton samtidigt p? flera spelanl?ggningar och ?r inte anslutet till n?got specifikt kasino. Verktyget f?r sj?lvavst?ngning utformades f?r att hj?lpa individer som kan ha problem med sina spelvanor genom att hj?lpa dem att begr?nsa sin tillg?ng till spelande och minska risken f?r ytterligare skada.
Framf?r allt, om spelandet inte l?ngre ger dig gl?dje och blir en b?rda, ?r det starkt l?mpligt att s?ka professionell hj?lp. Jag rekommenderar starkt att du kontaktar center i ditt land som specialiserar sig p? att hantera spelproblem. Du kan hitta n?gra av dessa center genom att h?nvisa till f?ljande l?nk ( http://www.kpvfaw.com/problem-gambling-help-centers#cnt_87=true )
Detta klagom?l kommer nu att avslutas. Tack f?r din f?rst?else, jag beklagar att vi inte kunde vara till mer hj?lp vid detta tillf?lle. Tveka inte att kontakta oss om du st?ter p? n?gra problem med detta eller n?got annat casino i framtiden.
H?lsningar,
Natalia
Dear DennyZ8723,
We have carefully reviewed the details of your case, including the timeline of your self-exclusion request and subsequent activity. According to the information provided, you requested self-exclusion on 27 June, continued to deposit and play over the following days, and your account was ultimately closed on 1 July.
While we understand your frustration, please note that casinos require some time to properly process self-exclusion requests, especially to ensure that such measures are implemented correctly and permanently. In your case, the implementation of protective measures took 3 business days, and we consider it to be reasonable and acceptable for processing these types of requests. Since the casino closed your account within this period, we do not view this as a failure to act on your request, and therefore we cannot ask the casino to refund the losses incurred during this time.
In the meantime, you also have the option to utilize our Self-Exclusion Assistance Tool. This tool allows you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.
Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link (http://www.kpvfaw.com/problem-gambling-help-centers#cnt_87=true)
This complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Regards,
Natalia
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