Dragi Chaser361,
Veoma mi je ?ao ?to vas obave?tavam da, zbog ponovljenog nedostatka saradnje kazina Spins Heaven — ?to dokazuje preko 10 ?albi zaklju?enih u skladu sa na?om Politikom bez reakcije — nemamo drugog izbora nego da va? slu?aj zatvorimo kao nere?en. Ovakav ishod je daleko od idealnog i potpuno razumem va?e razo?aranje.
Na?alost, ignorisanje napora za re?avanje ?albi izgleda da je ponavljaju?a praksa za ovaj kazino. Uprkos na?im brojnim poku?ajima da nas kontaktiramo putem e-po?te, ?askanja u?ivo, pa ?ak i preko partnerskih kontakata, dosledno nismo dobijali nikakav odgovor. Ovaj obrazac neodziva ne samo da uti?e na igra?e poput vas, ve? negativno uti?e i na ukupnu ocenu kazina na na?em sajtu.
Iskreno se nadamo da ?e akumulirani efekat nere?enih ?albi na kraju podsta?i kazino da preispita svoj pristup. U me?uvremenu, toplo savetujemo da u potpunosti izbegavate ovaj kazino.
Imajte na umu da kazino i dalje ima mogu?nost da ponovo otvori ovu ?albu u bilo kom trenutku i, ukoliko se to desi, bi?emo spremni da preduzmemo mere u va?e ime.
Srda?an pozdrav,
Nik
Kazino Guru
Dear Chaser361,
I’m very sorry to inform you that, due to Spins Heaven Casino’s repeated lack of cooperation—evidenced by over 10 complaints closed under our No Reaction Policy—we are left with no choice but to close your case as Unresolved. This outcome is far from ideal, and I completely understand your disappointment.
Unfortunately, ignoring complaint resolution efforts appears to be a recurring practice for this casino. Despite our numerous attempts to reach out via email, live chat, and even through affiliate contacts, we have consistently received no response. This pattern of unresponsiveness not only affects players like yourself but also negatively impacts the casino's overall rating on our site.
We sincerely hope that the accumulated effect of unresolved complaints will eventually prompt the casino to reconsider its approach. In the meantime, we strongly advise avoiding this casino altogether.
Please know that the casino still has the option to reopen this complaint at any time, and should that happen, we’ll be ready to take action on your behalf.
Kind regards,
Nick
Casino Guru
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