Dragi juannprogamer,
?eleli bismo da iskoristimo ovu priliku da pru?imo poja?njenje u vezi sa situacijom povra?aja sredstava.
Nakon na?eg obave?tenja o poravnanju, dobili ste ponudu sa dodatnim poja?njenjem, koje je poslu?ilo kao osnov za slede?e informacije:
?eleli bismo da vam skrenemo pa?nju na specifi?an aspekt odgovornog igranja , posebno u vezi sa samoisklju?enjem, kao ?to je detaljno opisano u nastavku:
Zahtev za samoisklju?ivanje: mo?ete kontaktirati tim za podr?ku putem e-po?te: , a mi ?emo zatvoriti va? nalog u naredna 24 sata. Odgovornost igra?a je da obavesti na?u veb stranicu o svim drugim ra?unima koje igra? mo?e imati i obe?ati da ne?e otvarati druge naloge. Na?a veb stranica ?e ulo?iti razumne napore da poku?a da spre?i otvaranje novih naloga, ali isklju?iva je odgovornost igra?a da se pobrine da se ne otvaraju drugi nalozi. Na?a veb lokacija ne mo?e se smatrati odgovornom za potencijalne gubitke na drugim ra?unima.
U skladu sa navedenim ?lanom, ukupan iznos deponovanih sredstava, 24 sata nakon ?to primimo va? zahtev, iznosi?e 200 EUR.
?tavi?e, nakon ovog poja?njenja, naknadno ste potvrdili i pristali na predlo?eno poravnanje.
Dokazi o ovoj potvrdi mo?emo ponovo poslati kada dobijemo adresu e-po?te predstavnika foruma.
Verujemo da ove informacije razja?njavaju predmet.
srda?an pozdrav,
Sportuna Kazino tim
Dear juannprogamer,
We would like to take this opportunity to provide clarification regarding the refund situation.
Following our notification of the settlement, you received an offer accompanied by additional clarification, which served as the basis for the following information:
We would like to draw your attention to a specific aspect of Responsible Gaming, particularly concerning self-exclusion, as detailed below:
Self-exclusion request: you can contact Support Service Team via e-mail: [email protected], and we will close your account within next 24 hours. It's the player's responsibility to notify our Website of any other accounts the player might have and promise not to open any other accounts. Our Website will make reasonable efforts to try to prevent the opening of new accounts, but it's the player's sole responsibility to make sure no other accounts are created. Our Website cannot be held accountable for potential losses on other accounts.
In accordance with the aforementioned article, the total amount of deposited funds, 24 hours after we receive your request, will be 200 EUR.
Furthermore, upon this clarification, you subsequently confirmed and agreed to the proposed settlement.
Evidence of this confirmation can be resent once we obtain the email address of the forum representative.
We trust that this information clarifies the matter at hand.
Kind regards,
Sportuna Casino Team
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