K?ra juannprogamer,
Vi vill ta tillf?llet i akt att ge ett f?rtydligande ang?ende ?terbetalningssituationen.
Efter v?rt meddelande om f?rlikningen fick du ett erbjudande ?tf?ljt av ytterligare f?rtydliganden, som l?g till grund f?r f?ljande information:
Vi vill uppm?rksamma dig p? en specifik aspekt av Ansvarsfullt spelande , s?rskilt n?r det g?ller sj?lvuteslutning, som beskrivs nedan:
Beg?ran om sj?lvuteslutning: du kan kontakta supportteamet via e-post: , och vi kommer att st?nga ditt konto inom de n?rmaste 24 timmarna. Det ?r spelarens ansvar att meddela v?r webbplats om andra konton spelaren kan ha och lova att inte ?ppna n?gra andra konton. V?r webbplats kommer att g?ra rimliga anstr?ngningar f?r att f?rs?ka f?rhindra att nya konton ?ppnas, men det ?r spelarens ensamma ansvar att se till att inga andra konton skapas. V?r webbplats kan inte h?llas ansvarig f?r potentiella f?rluster p? andra konton.
I enlighet med ovann?mnda artikel kommer det totala beloppet f?r insatta medel, 24 timmar efter att vi har mottagit din beg?ran, att vara 200 EUR.
Vidare, efter detta f?rtydligande, bekr?ftade och gick du med p? den f?reslagna uppg?relsen.
Bevis p? denna bekr?ftelse kan skickas igen n?r vi har f?tt e-postadressen till forumrepresentanten.
Vi litar p? att denna information klarg?r saken.
Med v?nlig h?lsning,
Sportuna Casino Team
Dear juannprogamer,
We would like to take this opportunity to provide clarification regarding the refund situation.
Following our notification of the settlement, you received an offer accompanied by additional clarification, which served as the basis for the following information:
We would like to draw your attention to a specific aspect of Responsible Gaming, particularly concerning self-exclusion, as detailed below:
Self-exclusion request: you can contact Support Service Team via e-mail: [email protected], and we will close your account within next 24 hours. It's the player's responsibility to notify our Website of any other accounts the player might have and promise not to open any other accounts. Our Website will make reasonable efforts to try to prevent the opening of new accounts, but it's the player's sole responsibility to make sure no other accounts are created. Our Website cannot be held accountable for potential losses on other accounts.
In accordance with the aforementioned article, the total amount of deposited funds, 24 hours after we receive your request, will be 200 EUR.
Furthermore, upon this clarification, you subsequently confirmed and agreed to the proposed settlement.
Evidence of this confirmation can be resent once we obtain the email address of the forum representative.
We trust that this information clarifies the matter at hand.
Kind regards,
Sportuna Casino Team
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