Hi I wanted to withdraw my 80 euros but he doesn't withdraw them, he tells me to check the casino betting policy. To withdraw I have already put the money how do I do it? It's urgent

Ciao volevo prelevare i miei 80 euro ma non me Li fa prelevare, mi dice di controllare la politica delle scommesse del casino. Per prelevare ho già messo i soldi come faccio? è urgente 

Dear Elisa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you provide more information and details, so we can understand what the explanation for voiding your winnings might be? Did the casino give you a particular reason? I hope, we will be able to help you resolving this issue as soon as possible. 

Best regards,

Petronela

Dear Elisa,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello,

The casino only told me that I have to check the betting policy conditions, I deposited € 10 as it told me to withdraw the money when I then withdrew it told me what I reported above.

I await your response

Ciao, 

Il casino mi ha solamente detto che devo verificare le condizioni di politica delle scommesse, ho depositato 10€ come mi diceva per prelevare i soldi quando poi li ho prelevati mi ha detto quello che le ho riportato qua sopra. 

Aspetto una vostra risposta 

Thank you very much Elisa for providing all the necessary information. I will transfer now your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Elisa,

I contacted the casino regarding your issue, so hopefully we will recive some answer soon.

Thank you for being patient.

Hello Elisa,

I haven't received any answer so far, therefore we are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will be forced to close the complaint as ‘unresolved’.

Hello Elisa,

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively impact the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.