Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
The player from Sweden had experienced a delay with their withdrawal of 5000SEK since October 13, 2023. The player also had 9000SEK remaining in the account and had received no response after multiple attempts to contact the casino. The player had confirmed that his account was KYC verified and this was his first withdrawal attempt. Despite the player's cooperation and provision of necessary documentation, the casino had failed to respond to our team's repeated attempts at communication. Due to the casino's non-cooperation and lack of a valid license, we had marked the complaint as 'unresolved.
Igra? iz ?vedske je imao ka?njenje sa povla?enjem 5000 SEK od 13. oktobra 2023. Igra? je tako?e imao 9000 SEK preostalih na ra?unu i nije dobio nikakav odgovor nakon vi?estrukih poku?aja da kontaktira kazino. Igra? je potvrdio da je njegov nalog KIC verifikovan i ovo je bio njegov prvi poku?aj povla?enja. Uprkos igra?evoj saradnji i obezbe?ivanju neophodne dokumentacije, kazino nije odgovorio na ponovljene poku?aje komunikacije na?eg tima. Zbog nesaradnje kazina i nepostojanja va?e?e licence, ?albu smo ozna?ili kao ?nere?enu“.
Napravio sam povla?enje od 5000 SEK 13. oktobra 2023, koje superb.bet jo? uvek nije obradio. Tako?e imam 9000 SEK preostalih na ra?unu, ali mo?ete podi?i samo 5000 SEK odjednom.
Kontaktirao sam ih mnogo puta, ali vi?e ne odgovaraju.
Zaista mi treba tvoja pomo? da izvu?em ovaj novac!
I made a withdrawal of 5000SEK on October 13, 2023, which superb.bet has still not processed. I also have 9000SEK remaining in the account, but you can only withdraw 5000SEK at a time.
I have contacted them many times but they are no longer responding.
I really need your help to get this money out!
Jag gjorde ett uttag p? 5000SEK den 13 oktober 2023 som fortfarande inte blivit behandlat av superb.bet. Jag har ?ven kvar 9000SEK p? kontot men man f?r bara ta ut 5000SEK i taget.
Jag har kontaktat dem m?nga g?nger men nu svarar de inte l?ngre.
Beh?ver verkligen er hj?lp f?r att f? ut de h?r pengarna!
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va? problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju. Da li ste ranije izvr?ili uspe?na povla?enja? Mo?ete li potvrditi da ste pro?li KIC verifikaciju?
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala vam unapred na odgovoru.
Srda?an pozdrav,
Kristina
Dear nolse86,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Da, moj nalog je KIC verifikovan, ali nisam ranije vr?io povla?enje. Ovo je bio moj prvi poku?aj. Prvo su rekli da ?e potrajati 7-21 dan, ali nisu.
Tako?e nisam koristio nijedan kazino bonus.
//nolse86
Hello and thanks for the quick response!
Yes, my account is KYC verified, but have not made any withdrawal before. This was my first attempt. At first they said it would take 7-21 days but it didn't.
Haven't used any casino bonus either.
//nolse86
Hej och tack f?r snabb ?terkoppling!
Ja, mitt konto ?r KYC-verifierat, men har inte gjort n?got uttag tidigare. Det h?r var mitt f?rsta f?rs?k. I b?rjan sa dom att det skulle ta 7-21 dagar men det gjorde det inte.
Hvala na odgovoru, nolse86. Mo?ete li nas obavestiti o trenutnom statusu va?eg zahteva za povla?enje? Da li je ozna?eno kao na ?ekanju ili obra?eno na va?em kazino nalogu? Ako je mogu?e, postavite snimak ekrana svoje istorije povla?enja ovde u ovoj temi.
Pored toga, prosledite svu relevantnu komunikaciju izme?u vas i kazina na [email protected] . Alternativno, mo?ete ga objaviti ovde. Hvala unapred.
Thank you for your reply, nolse86. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.
Moje povla?enje je u toku ?to mo?ete videti na slici koju sam prilo?io ovde:
Evo istorije gde mo?ete videti da je povla?enje od 13. oktobra i od tada se govori da traje:
Uzgred, iskoristio sam bonus tako da nema problema.
Vi?e ne odgovaraju na mejlove, ali su na po?etku rekli da ?e to trajati izme?u 7 i 21 dan, ali nakon ?to taj period pro?e, ne dobijate odgovore.
Kada kontaktiram u?ivo ?askanje, oni se samo izvinjavaju i tra?e moje strpljenje. Zatim naglo prekinu razgovor.
Molimo vas
nolse86
Hello again!
My withdrawal is in progress which you can see in the picture I have attached here:
Here is the history where you can see that the withdrawal is from October 13th and it has been saying that it has been ongoing since then:
Incidentally, I have redeemed the bonus so there is no problem.
They don't answer emails anymore, but at the beginning they said it would take between 7 and 21 days, but after that period has passed, you don't get any answers.
When I contact the live chat they just apologize and ask for my patience. Then they end the chat abruptly.
Please
nolse86
Hej igen!
Mitt uttag ?r p?g?ende vilket du kan se p? bilden jag bifogar h?r:
H?r ?r historiken d?r du kan se att uttaget ?r ifr?n 13:e oktober och det har st?tt att den har varit p?g?ende sedan dess:
Jag har f?r ?vrigt omsatt bonusen s? det ?r inget problem.
De svarar inte p? mail l?ngre men i b?rjan sa dom att det skulle ta mellan 7 och 21 dagar, men efter den perioden g?tt f?r man inga svar.
N?r jag kontaktar livechaten ber dom bara om urs?kt och ber om mitt t?lamod. Sen avslutar dom chaten abrupt.
Hvala puno, nolse86, na saradnji. Va?u ?albu ?u sada preneti koleginici Mirki ( [email protected] ) koji ?e vam biti na usluzi. ?elim vam puno sre?e i nadam se da ?e problem biti re?en na va?e zadovoljstvo u bliskoj budu?nosti.
Thank you very much, nolse86, for your cooperation. I will now transfer your complaint to my colleague Mirka ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Voleli bi da zamolimo kazino da odgovori na ovu pritu?bu. Produ?ujemo timer za 7 dana. Ako kazino ne odgovori u predvi?enom roku, prigovo ?emo zatvoriti kao "nere?en", ?to mo?e negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Vi?e puta sam poku?avao da kontaktiram kazino, ali nisam imao uspeha. Bojim se da se ne mo?e mnogo posti?i bez saradnje sa njegove strane. Po?to kazino radi bez va?e?e licence i ne odnosi se ni na jednu ADR uslugu, nema ovla??enja za igre na sre?u kojoj se mo?ete obratiti.
Ozna?i?u ?albu kao ?nere?enu" u na?em sistemu. Razumem da ovo nije zadovoljavaju?e re?enje za va? problem. Me?utim, smanjenje rejtinga uzrokovano nere?enim ?albama moglo bi pomo?i da se promeni pristup kazina. Ako kazino odlu?i da reaguje, ponovo ?emo otvoriti ?albu i bi?ete obave?teni putem e-po?te.
Mogu samo da vam preporu?im da birate kazina prema njihovim recenzijama i ocenama u budu?nosti kako biste izbegli ovakve situacije. ?ao mi je ?to ovom prilikom nismo mogli biti od ve?e pomo?i.
Srda?an pozdrav,
Mirka
Dear nolse86,
I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
