NaslovnaPritu?beVegasino Casino - Povla?enje igra?a je odlo?eno.
Vegasino Casino - Povla?enje igra?a je odlo?eno.
Automatski prevedeno:
Iznos:
500 €
Vegasino Casino
Index sigurnosti:Visok
Sigurnosni indeks
Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
The player from Austria had submitted a withdrawal request for 500€ on February 3, 2025, but it remained in progress despite ongoing reassurances that it would be completed soon. After multiple communications with the casino, he experienced significant delays, ultimately canceling his payouts and expressing dissatisfaction with the service. The Complaints Team had engaged with the casino to seek resolution; however, the complaint was eventually rejected due to the player's decision to cancel his withdrawals.
Igra? iz Austrije je 3. februara 2025. podneo zahtev za povla?enje od 500 evra, ali je on ostao u toku uprkos stalnim uveravanjima da ?e uskoro biti zavr?en. Nakon vi?estrukih komunikacija sa kazinom, do?iveo je zna?ajna ka?njenja, na kraju otkazuju?i isplate i izra?avaju?i nezadovoljstvo uslugom. Tim za ?albe je sara?ivao sa kazinom da bi tra?io re?enje; me?utim, ?alba je na kraju odbijena zbog odluke igra?a da poni?ti svoja povla?enja.
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za ka?njenje sa va?im zahtevom za povla?enje.
Da biste nam pomogli da bolje razumemo situaciju i da vam efikasno pomognemo, mo?ete li nam dati slede?e detalje:
Da li ste zavr?ili proces verifikacije sa kazinom? Ako jeste, kada je to ura?eno?
Da li ste od kazina dobili neke konkretne razloge za ka?njenje, ili su samo spomenuli da ?sada ne?e biti dugo"?
Da li ste ranije uspe?no podizali novac iz ovog kazina ili vam je ovo prvi put?
Mo?ete li da prosledite bilo kakvu relevantnu komunikaciju koju ste imali sa kazinom u vezi sa ovim povla?enjem [email protected] ? Ovo bi nam pomoglo da dobijemo jasniju sliku o problemu.
Va?a saradnja je klju?na za nas da nastavimo sa slu?ajem. ?to vi?e detalja i dokumenata imamo, to bolje mo?emo razumeti situaciju i zastupati se u va?e ime.
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. U me?uvremenu, cenimo va?e strpljenje nakon ?to odgovorite i istra?ujemo problem.
Hvala unapred na odgovoru i saradnji.
Srda?an pozdrav,
Petronela
Dear Daniel1512,
Thank you very much for submitting your complaint. I’m sorry to hear about the delay with your withdrawal request.
To help us better understand the situation and assist you effectively, could you please provide the following details:
Have you completed the verification process with the casino? If so, when was this done?
Have you received any specific reasons from the casino for the delay, or have they only mentioned that it "won’t be long now"?
Have you made successful withdrawals from this casino before, or is this your first time?
Could you forward any relevant communication you’ve had with the casino regarding this withdrawal to [email protected]? This would help us get a clearer picture of the issue.
Your cooperation is crucial for us to proceed with the case. The more details and documents we have, the better we can understand the situation and advocate on your behalf.
I hope we will be able to help you to resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and we investigate the issue.
Thank you in advance for your reply and cooperation.
Do sada nisam morao i nisam mogao da se verifikujem. Ka?e da nije potrebna verifikacija.
Nisu navedeni nikakvi konkretni razlozi. Samo ?to je finansijskom odeljenju trebalo vi?e vremena da ne?to proveri.
Pisao sam u live chat najmanje 15 puta, ali sam uvek dobijao isti odgovor.. ?Moj balans je siguran i javi?e mi se".
?elim da podignem ukupno 4000€ i ne uspe posle prvih 500€
Up until now I haven't had to and haven't been able to verify myself. It says that no verification is necessary.
No specific reasons were given. Only that the finance department needed more time to check something.
I wrote to the live chat at least 15 times but I always got the same answer.. "My balance is safe and they will get back to me".
I want to withdraw a total of 4000€ and it fails after the first 500€
Bis jetz musste und konnte ich mich noch nicht Verifizieren. Es steht, dass keinen Verifizierung n?tig sein würde.
Es wurden keine konkreten Gründe gennant. Lediglich nur, dass die Finanzabteilung nocht zeit br?uchte um etwas zu prüfen.
Ich habe mindestens 15 mal mit dem LiveChat geschrieben jedoch bekam ich immer die gleiche Antwort.. "Mein Guthaben w?re sicher und sie werden sich bei mir melden".
Ich m?chte insgesamt 4000€ auszahlen lassen und es scheitert schon bei den ersten 500€
Hvala vam puno, Daniel1512, na pru?anju svih potrebnih informacija. Sada ?u preneti va?u ?albu mojoj koleginici Jani ( [email protected] ), koji ?e vam biti u pomo?i. ?elim vam puno sre?e i nadam se da ?e va? problem biti re?en na va?e zadovoljstvo u bliskoj budu?nosti.
Thank you very much, Daniel1512, for providing all the necessary information. I will now transfer your complaint to my colleague, Jana ([email protected]) , who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.
Moje ime je Jana i od sada ?u vam pomagati u re?avanju va?e ?albe. ?ao mi je ?to ?ujem da je va?e povla?enje odlo?eno. Kontaktira?u kazino i potrudi?u se da re?im problem ?to je pre mogu?e.
Sada bih ?eleo da pozovem predstavnika Vegasino kazina da se pridru?i ovom razgovoru i u?estvuje u re?avanju ove ?albe.
Dragi kazino, mo?ete li navesti razlog za?to povla?enje igra?a jo? nije obra?eno?
Unapred hvala na pru?anju informacija.
Dear Daniel1512,
My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite Vegasino Casino representative to join this conversation and participate in the resolution of this complaint.
Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?
Thank you in advance for providing the information.
Duboko se izvinjavamo zbog prouzrokovanih neprijatnosti. Budite sigurni, preduzimamo hitne mere i va? zahtev se proverava sa prioritetom, javi?emo vam se ?im dobijemo bilo kakve vesti od relevantnog odeljenja.
Srda?an pozdrav,
Vegasino Team
Dear Daniel1512,
Thank you for your patience.
We're deeply sorry for the inconvenience caused. Rest assured, we're taking immediate action and your request is being checked with priority we would get back to you as soon as we have any news from relevant department.
Molimo vas da budete obave?teni da su sva povla?enja klijenata ili zavr?ena ili otkazana i umanjena od strane njega, tako da nema vi?e ni?ta da se obra?uje na na?oj strani.
Srda?an pozdrav,
Vegasino Team
Dear all,
Thank you for your patience.
Kindly be informed that all customer withdrawals are either completed or canceled and played down by him, therefor there is nothing more be processed on our side.
Produ?avamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pru?ite asistenciju, mi ?emo da odbijemo prigovor.
Dear Daniel1512,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Iz navedenih razloga, ova ?alba ?e sada biti odbijena. Hvala vam na razumevanju, ?ao mi je ?to ovom prilikom nismo mogli biti od ve?e pomo?i. Ne ustru?avajte se da nas kontaktirate ako u budu?nosti nai?ete na probleme sa ovim ili bilo kojim drugim kazinom.
Dear Daniel1512,
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.