NaslovnaPritu?beVerde Casino - Ra?un igra?a je zatvoren, a sredstva su odlo?ena.
Verde Casino - Ra?un igra?a je zatvoren, a sredstva su odlo?ena.
Automatski prevedeno:
Iznos:
6.810 z?
Verde Casino
Index sigurnosti:Veoma visok
Sigurnosni indeks
Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
The player from Poland had a verified account at VerdeCasino but was unable to withdraw her funds, including funds from her deposits. Instead of allowing the withdrawal, her account was blocked, and she received a proposal to cancel her entire balance to unblock it, which she believed misappropriated her funds. The Complaints Team communicated that they could not intervene further due to a lack of expertise in evaluating disputes related to sports betting, and thus, the complaint was closed without resolution.
Igra?ica iz Poljske je imala verifikovani nalog na VerdeCasino-u, ali nije mogla da povu?e svoja sredstva, uklju?uju?i i sredstva sa svojih depozita. Umesto da joj se dozvoli povla?enje, njen nalog je blokiran i dobila je predlog da joj se poni?ti ceo saldo kako bi ga deblokirala, ?to je, kako je verovala, zloupotrebilo njena sredstva. Tim za ?albe je saop?tio da ne mogu dalje da interveni?u zbog nedostatka stru?nosti u proceni sporova vezanih za sportsko kla?enje, te je stoga ?alba zatvorena bez re?enja.
Na?alost, veoma sam razo?aran aktivnostima VerdeCasino-a.
Moj nalog na VerdeCasino-u je u potpunosti verifikovan nakon slanja svih potrebnih dokumenata, a ipak ne mogu da podignem pravi novac sa svog ra?una u iznosu koji prelazi 6.000 PLN, od ?ega je vi?e od polovine sredstva sa mojih depozita.
Nakon ?to sam podneo i uspe?no verifikovao sva potrebna dokumenta za verifikaciju, neo?ekivano sam, umesto mogu?nosti isplate, dobio informaciju da je moj nalog blokiran (?to onemogu?ava naru?ivanje isplate sredstava na njemu) zajedno sa bizarnim predlogom da se ceo saldo poni?ti u zamenu za deblokiranje naloga, ?to je ne samo u suprotnosti sa propisima kazina, koje sam prihvatio prilikom registracije, ve? pre svega predstavlja i neopravdano prisvajanje sredstava igra?a od depozita koji su tamo upla?eni. Molim vas da me podr?ite da primim svoja sredstva.
Unfortunately, I am very disappointed with the activities of VerdeCasino.
My account at VerdeCasino was fully verified after sending all the required documents, and yet I am unable to withdraw real money from my account in the amount exceeding PLN 6,000, of which more than half are funds from my deposits.
After submitting and successfully verifying all the necessary documents for verification, unexpectedly, instead of providing the possibility of making a withdrawal, I received information that my account is blocked (which makes it impossible to order the withdrawal of funds on it) along with a bizarre proposal to cancel the entire balance in exchange for unblocking the account, which is not only inconsistent with the casino regulations, which I accepted during registration, but above all is also an unjustified misappropriation of the player's funds from deposits that were paid there. Please support me receive my funds.
Hvala vam puno ?to ste podneli ?albu. ?ao mi je zbog va?eg problema. Dozvolite mi da vam postavim nekoliko pitanja kako bih mogao u potpunosti da razumem celu situaciju.
Mo?ete li mi, molim vas, re?i na koje igre ste se fokusirali - slotove, kazino u?ivo, sportsko kla?enje itd.?
Mo?ete li, molim vas, podeliti snimak ekrana ili dokument sa predlogom kazina za otkazivanje celog stanja u zamenu za deblokiranje naloga? Molimo vas da ga podelite ovde u temi.
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Unapred vam hvala na odgovoru.
Srda?an pozdrav,
Katarina
Imajte u vidu da www.kpvfaw.com nikada ne?e tra?iti bilo kakve uplate niti pristup va?im nalozima. Ako neko tvrdi da je zaposleni u www.kpvfaw.com-u i tra?i takve radnje, nemojte davati nikakve informacije.
Jedini legitiman na?in na koji ?emo vas kontaktirati jeste putem ove zvani?ne platforme za ?albe ili putem imejl adresa navedenih u va?oj temi ?albi.
Budite oprezni i kontaktirajte nas direktno ako imate bilo kakve nedoumice.
Dear tenia666,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
Could you please share a screenshot or a document of casino's proposal to cancel the entire balance in exchange for unblocking the account? Kindly share it here in the thread.
Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Naravno, pogledajte odgovore na va?a pitanja ispod:
1) Uglavnom sam se fokusirao na sportsko kla?enje.
2) Da, prilo?ili smo snimak ekrana
ove komunikacije iz mog po?tanskog sandu?eta, molim vas da imate u vidu da je na poljskom jeziku, pa u nastavku prila?em i komunikaciju u formatu koji se mo?e ure?ivati, uklju?uju?i prevod na engleski jezik.
2.13. Korisnicima je zabranjeno postavljanje vi?e identi?nih opklada na istu utakmicu kako bi zaobi?li ograni?enja. Takve radnje ?e se tretirati kao kr?enje pravila i mogu dovesti do postavljanja dodatnih ograni?enja, ograni?enja kla?enja ili blokiranja naloga.
Administracija sajta vam omogu?ava da deblokirate ra?un otkazivanjem stanja na ra?unu. Ako se sla?ete, kontaktirajte nas putem onlajn ?askanja ili odgovorom na ovu poruku. Na taj na?in mo?emo proslediti informacije nadle?nom odeljenju.
Prijatan dan!
Prevedena tekstualna poruka na engleski:
? Dobrodo?li!"
Selfi je prihva?en. Obave?tavamo vas da je va? nalog blokiran zbog kr?enja slede?eg pravila na?e platforme (https://verdecasino.com/en/betting-rules):
13.2. Korisnicima je zabranjeno da postavljaju vi?e identi?nih opklada na istu utakmicu kako bi zaobi?li ograni?enja. Takve radnje ?e se tretirati kao kr?enje pravila i mogu dovesti do postavljanja dodatnih ograni?enja, ograni?avanja kla?enja ili blokiranja naloga.
Administracija sajta dozvoljava deblokiranje otkazivanjem stanja na ra?unu. Ako se sla?ete, kontaktirajte nas putem onlajn ?askanja ili odgovorom na ovu poruku. Na ovaj na?in mo?emo proslediti informacije nadle?nom odeljenju.
Prijatan dan!
3) Na mom nalogu imam samo 6.810,68 PLN pravog novca, bez ikakvih bonus sredstava, ?to je tako?e vidljivo na donjim snimcima ekrana sa mog naloga:
Pored toga, ispod je i snimak ekrana koji potvr?uje da je nalog u potpunosti verifikovan na osnovu svih tra?enih dokumenata kao ?to su moja li?na karta, dokaz o adresi, dokaz o depozitu sa mog e-nov?anika, selfi sa li?nom kartom i tako?e selfi sa li?nom kartom i sa prijavljenim nalogom u pozadini.
?eleo bih da ispla?ujem samo svoja sredstva u pravom novcu.
Hvala vam na podr?ci,
U slu?aju dodatnih pitanja, molim vas da me obavestite,
S po?tovanjem,
Tereza
Hi Katarina,
Thank you for your response.
Sure, see below replies on your questions:
1) I was focused mostly on sports betting.
2) Yes, please find attached screenshot
of this communication from my mailbox, please notice that this is in Polish language, so attaching also below communication with editable format including translation to english.
Original text message in Polish:
" Welcome!
Selfie has been accepted. We inform you that your account has been blocked due to violation of the following rule of our platform (https://verdecasino.com/en/betting-rules):
2.13. Users are prohibited from placing multiple identical bets on the same match in order to circumvent the limits. Such actions will be treated as a breach of the rules and may lead to additional limits being set, betting restrictions or accounts being blocked.
The site administration allows you to unblock by canceling the account balance. If you agree, contact us via online chat or by replying to this message. This way we can forward the information to the appropriate department.
Have a nice day! "
Translated text message to english:
" Welcome!
Selfie has been accepted. We inform you that your account has been blocked due to violation of the following rule of our platform (https://verdecasino.com/en/betting-rules):
2/13. Users are prohibited from placing multiple identical bets on the same match in order to bypass the limits. Such actions will be treated as a violation of the rules and may lead to setting additional limits, limiting betting or blocking accounts.
The site administration allows unblocking by canceling the account balance. If you agree, contact us via online chat or by replying to this message. This way we can forward the information to the appropriate department.
Have a nice day!
3) On my account I have only 6,810.68 PLN real money, without any bonus funds, what is also visible on below screenshots from my account:
Additionally, below also screenshot confirming that account has been fully verified based on all requested documents as my ID, proof of address, proof of deposit from my e-wallet account, selfie with ID and also selfie with ID and with logged my account in background.
I would like to only payout my real money funds.
Thank you for your support,
In case of any additional questions please let me know,
Regards,
Teresa
Hi Katarina,
Thank you for your response.
Sure, see below replies on your questions:
1) I was focused mostly on sports betting.
2) Yes, please find attached screenshot
of this communication from my mailbox, please notice that this is in polish language, so attaching also below communication with editable format including translation to english.
Original text message in polish:
"Serdecznie witamy!
Selfie zosta?o zaakceptowane. Informujemy, ?e Twoje konto zosta?o zablokowane z powodu naruszenia nast?puj?cej zasady naszej platformy (https://verdecasino.com/pl/betting-rules):
2.13. U?ytkownikom zabrania si? obstawiania wielu identycznych zak?adów na ten sam mecz w celu obej?cia limitów. Takie dzia?ania b?d? traktowane jako naruszenie zasad i mog? prowadzi? do ustalenia dodatkowych limitów, ograniczenia obstawiania zak?adów lub blokowania kont.
Administracja witryny umo?liwia odblokowanie poprzez anulowanie salda konta. Je?li si? zgadzasz, skontaktuj si? z nami na czacie online lub odpowiadaj?c na t? wiadomo??. W ten sposób mo?emy przekaza? informacje do odpowiedniego dzia?u.
Mi?ego dnia!"
Translated text message to english:
"Welcome!
Selfie has been accepted. We inform you that your account has been blocked due to violation of the following rule of our platform (https://verdecasino.com/en/betting-rules):
2.13. Users are prohibited from placing multiple identical bets on the same match in order to bypass the limits. Such actions will be treated as a violation of the rules and may lead to setting additional limits, limiting betting or blocking accounts.
The site administration allows unblocking by canceling the account balance. If you agree, contact us via online chat or by replying to this message. This way we can forward the information to the appropriate department.
Have a nice day!"
3) On my account I have only 6.810,68 PLN real money, without any bonus funds, what is also visible on below screenshots from my account:
Additionally, below also screenshot confirming that account has been fully verified based on all requested documents as my ID, proof of address, proof of deposit from my e-wallet account, selfie with ID and also selfie with ID and with logged my account in background.
I would like to only payout my real money funds.
Thank you for your support,
In case of any additional questions please let me know,
Mo?emo potvrditi da je igra? isklju?ivo kladioni?ar i da je prekr?io slede?e uslove i odredbe:
2.13. Korisnicima je zabranjeno da prave vi?e identi?nih opklada na istu utakmicu kako bi zaobi?li ograni?enja. Takve radnje ?e se smatrati kr?enjem pravila i mogu dovesti do postavljanja dodatnih ograni?enja, ograni?enja za kla?enje ili blokiranja naloga.
Igra?ki nalog ?e ostati blokiran.
S po?tovanjem
Dear all
We can confirm the player is solely a sportsbook player and violated the following T&Cs:
"2.13. Users are prohibited from making multiple identical bets on the same match to bypass the limits. Such actions will be regarded as rules violation and may lead to setting additional limits, restriction to place bets or blocking accounts."
Ne mogu da prihvatim otkazivanje preostalog stanja jer to nije u skladu sa pravilima VerdeCasino-a. ?tavi?e, stanje sadr?i samo sredstva pravog novca, uklju?uju?i i moje depozite, a njegova konfiskacija od strane VerdeCasino-a bi bila protiv pravila VerdeCasino-a, koja sam prihvatio. Prema pomenutoj ta?ki 2.13. pravila, ra?un mo?e ostati blokiran, ali da bi sve teklo po pravilima, sva sredstva pravog novca treba da budu ispla?ena jer ova ta?ka ne dozvoljava zloupotrebu sredstava igra?a.
I am unable to accept the cancellation of the remaining balance as this is not according to the rules from VerdeCasino. Furthermore balance contains only real money funds included also my deposits and its confiscation by VerdeCasino would be against the VerdeCasino rules, which I have accepted. According to the mentioned point 2.13. from rules, the account can remain blocked, but in order for everything to proceed according to the rules, all real money funds should be paid out as this point not allowing on misappropriates funds of player.
Hvala vam na strpljenju tokom celog procesa ?albe.
Molimo vas da imate razumevanja da ako je va? nalog blokiran i ako ste se kladili samo na sportsko kla?enje, kazino je mo?da otkrio odre?enu aktivnost koja je dovela do ove odluke. Na?alost, nemamo dovoljno stru?nosti niti pristupa alatima koji bi nam omogu?ili da pravilno procenimo sporove vezane za sportsko kla?enje.
To zna?i da ne bismo mogli pravilno da protuma?imo rezultate interne istrage kazina ili da pravedno procenimo situaciju sa obe strane. Imajte na umu da ne smatramo va?u ?albu neopravdanom — jednostavno nismo u poziciji da je na odgovaraju?i na?in procenimo.
Iskreno bismo ?eleli da vam dodatno pomognemo, ali s obzirom na okolnosti, to trenutno nije mogu?e. Zbog toga smo sada primorani da zatvorimo ovu ?albu.
?ao nam je ?to nismo mogli da vam pomognemo da re?ite ovaj problem, ali slobodno nas kontaktirajte u budu?nosti ako nai?ete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Bi?e nam vi?e nego drago da vam pomognemo.
Srda?an pozdrav
Katarina
Tim kazino gurua
Thank you for your patience throughout the complaint process.
Please understand that if your account has been blocked and you have only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.
This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.
We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.
We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
