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HemKlagom?lVerde Casino - Spelarens konto har st?ngts och pengarna har f?rsenats.
Verde Casino - Spelarens konto har st?ngts och pengarna har f?rsenats.
Automatiskt ?versatt:
Belopp:
6 810 z?
Verde Casino
S?kerhetsindex:V?ldigt h?gt
S?kerhetsindex
I enlighet med v?r granskningsmetodik har vi ber?knat casinots s?kerhetsindex baserat p? ?ver 20 faktorer, inklusive casinots ekonomi, sk?ligheten hos villkoren, spelarklagom?l och annat. Ju h?gre s?kerhetsindex, desto troligare ?r det att du f?r ut dina vinster utan n?gra problem.
The player from Poland had a verified account at VerdeCasino but was unable to withdraw her funds, including funds from her deposits. Instead of allowing the withdrawal, her account was blocked, and she received a proposal to cancel her entire balance to unblock it, which she believed misappropriated her funds. The Complaints Team communicated that they could not intervene further due to a lack of expertise in evaluating disputes related to sports betting, and thus, the complaint was closed without resolution.
Spelaren fr?n Polen hade ett verifierat konto p? VerdeCasino men kunde inte ta ut sina pengar, inklusive pengar fr?n sina ins?ttningar. Ist?llet f?r att till?ta uttaget blockerades hennes konto och hon fick ett f?rslag om att annullera hela sitt saldo f?r att avblockera det, vilket hon ans?g ha f?rskingrat hennes pengar. Klagom?lsteamet meddelade att de inte kunde ingripa ytterligare p? grund av bristande expertis inom utv?rdering av tvister relaterade till sportspel, och d?rf?r avslutades klagom?let utan l?sning.
Tyv?rr ?r jag mycket besviken p? VerdeCasinos aktiviteter.
Mitt konto p? VerdeCasino verifierades fullst?ndigt efter att alla n?dv?ndiga dokument skickats, och ?nd? kan jag inte ta ut riktiga pengar fr?n mitt konto p? belopp som ?verstiger 6 000 PLN, varav mer ?n h?lften ?r pengar fr?n mina ins?ttningar.
Efter att ha skickat in och verifierat alla n?dv?ndiga dokument f?r verifiering, fick jag ov?ntat, ist?llet f?r att ge m?jlighet att g?ra ett uttag, information om att mitt konto ?r blockerat (vilket g?r det om?jligt att beordra uttag av pengar p? det) tillsammans med ett bisarrt f?rslag att annullera hela saldot i utbyte mot att kontot sp?rras, vilket inte bara strider mot casinots regler, vilket jag accepterade vid registreringen, utan framf?r allt ocks? ?r ett ober?ttigat f?rskingring av spelarens medel fr?n ins?ttningar som gjorts d?r. Sn?lla hj?lp mig att f? mina pengar.
Unfortunately, I am very disappointed with the activities of VerdeCasino.
My account at VerdeCasino was fully verified after sending all the required documents, and yet I am unable to withdraw real money from my account in the amount exceeding PLN 6,000, of which more than half are funds from my deposits.
After submitting and successfully verifying all the necessary documents for verification, unexpectedly, instead of providing the possibility of making a withdrawal, I received information that my account is blocked (which makes it impossible to order the withdrawal of funds on it) along with a bizarre proposal to cancel the entire balance in exchange for unblocking the account, which is not only inconsistent with the casino regulations, which I accepted during registration, but above all is also an unjustified misappropriation of the player's funds from deposits that were paid there. Please support me receive my funds.
Tack s? mycket f?r att du skickade in ditt klagom?l. Jag beklagar att du har problem. L?t mig st?lla n?gra fr?gor s? att jag kan f?rst? hela situationen helt och h?llet.
Kan du v?nligen ange vilka spel du fokuserade p? - slots, live casino, sportspel, etc.?
Kan du dela en sk?rmdump eller ett dokument som visar casinots f?rslag att annullera hela saldot i utbyte mot att kontot avblockeras? V?nligen dela det h?r i tr?den.
Samlade du dina vinster med eller utan en aktiv bonus?
Jag hoppas att vi kan hj?lpa dig att l?sa detta problem s? snart som m?jligt. Tack s? mycket p? f?rhand f?r ditt svar.
Med v?nliga h?lsningar,
Katarina
Observera att www.kpvfaw.com aldrig kommer att be om n?gra betalningar eller beg?ra ?tkomst till dina konton. Om n?gon p?st?r sig vara www.kpvfaw.com-personal och ber om s?dana ?tg?rder, l?mna inte ut n?gon information.
Det enda legitima s?ttet vi kan kontakta dig p? ?r via denna officiella klagom?lsplattform eller via de e-postadresser som anges i din klagom?lstr?d.
Var f?rsiktig och kontakta oss direkt om du har n?gra tvivel.
Dear tenia666,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
Could you please share a screenshot or a document of casino's proposal to cancel the entire balance in exchange for unblocking the account? Kindly share it here in the thread.
Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
av detta meddelande fr?n min inkorg, observera att det ?r p? polska, s? bifogar ?ven nedanst?ende meddelande i redigerbart format inklusive ?vers?ttning till engelska.
Ursprungligt textmeddelande p? polska:
" V?lkommen!"
Selfien har accepterats. Vi informerar dig om att ditt konto har blockerats p? grund av brott mot f?ljande regel p? v?r plattform (https://verdecasino.com/en/betting-rules):
2.13. Anv?ndare f?r inte placera flera identiska spel p? samma match f?r att kringg? begr?nsningarna. S?dana ?tg?rder kommer att behandlas som ett regelbrott och kan leda till att ytterligare begr?nsningar s?tts, spelbegr?nsningar eller att konton blockeras.
Webbplatsadministrationen l?ter dig avblockera genom att annullera kontosaldot. Om du godk?nner det kan du kontakta oss via onlinechatt eller genom att svara p? det h?r meddelandet. P? s? s?tt kan vi vidarebefordra informationen till r?tt avdelning.
Ha en bra dag!
?versatt textmeddelande till engelska:
" V?lkommen!"
Selfien har accepterats. Vi informerar dig om att ditt konto har blockerats p? grund av brott mot f?ljande regel p? v?r plattform (https://verdecasino.com/en/betting-rules):
2/13. Anv?ndare f?r inte placera flera identiska spel p? samma match f?r att kringg? gr?nserna. S?dana handlingar kommer att behandlas som ett regelbrott och kan leda till att ytterligare gr?nser s?tts, spelbegr?nsningar eller konton blockeras.
Webbplatsadministrationen till?ter att du avblockerar genom att annullera kontosaldot. Om du godk?nner det kan du kontakta oss via onlinechatt eller genom att svara p? det h?r meddelandet. P? s? s?tt kan vi vidarebefordra informationen till r?tt avdelning.
ha en trevlig dag!
3) P? mitt konto har jag bara 6 810,68 PLN i riktiga pengar, utan n?gra bonusmedel, vilket ocks? syns p? sk?rmdumparna nedan fr?n mitt konto:
Dessutom visas en sk?rmdump nedan som bekr?ftar att kontot har verifierats fullst?ndigt baserat p? alla beg?rda dokument, s?som min ID, adressbevis, ins?ttningsbevis fr?n mitt e-pl?nbokskonto, selfie med ID och ?ven selfie med ID och inloggad p? mitt konto i bakgrunden.
Jag vill bara utbetala mina riktiga pengar.
Tack f?r ditt st?d,
Vid ytterligare fr?gor, v?nligen meddela mig.
H?lsningar,
Teresa
Hi Katarina,
Thank you for your response.
Sure, see below replies on your questions:
1) I was focused mostly on sports betting.
2) Yes, please find attached screenshot
of this communication from my mailbox, please notice that this is in Polish language, so attaching also below communication with editable format including translation to english.
Original text message in Polish:
" Welcome!
Selfie has been accepted. We inform you that your account has been blocked due to violation of the following rule of our platform (https://verdecasino.com/en/betting-rules):
2.13. Users are prohibited from placing multiple identical bets on the same match in order to circumvent the limits. Such actions will be treated as a breach of the rules and may lead to additional limits being set, betting restrictions or accounts being blocked.
The site administration allows you to unblock by canceling the account balance. If you agree, contact us via online chat or by replying to this message. This way we can forward the information to the appropriate department.
Have a nice day! "
Translated text message to english:
" Welcome!
Selfie has been accepted. We inform you that your account has been blocked due to violation of the following rule of our platform (https://verdecasino.com/en/betting-rules):
2/13. Users are prohibited from placing multiple identical bets on the same match in order to bypass the limits. Such actions will be treated as a violation of the rules and may lead to setting additional limits, limiting betting or blocking accounts.
The site administration allows unblocking by canceling the account balance. If you agree, contact us via online chat or by replying to this message. This way we can forward the information to the appropriate department.
Have a nice day!
3) On my account I have only 6,810.68 PLN real money, without any bonus funds, what is also visible on below screenshots from my account:
Additionally, below also screenshot confirming that account has been fully verified based on all requested documents as my ID, proof of address, proof of deposit from my e-wallet account, selfie with ID and also selfie with ID and with logged my account in background.
I would like to only payout my real money funds.
Thank you for your support,
In case of any additional questions please let me know,
Regards,
Teresa
Hi Katarina,
Thank you for your response.
Sure, see below replies on your questions:
1) I was focused mostly on sports betting.
2) Yes, please find attached screenshot
of this communication from my mailbox, please notice that this is in polish language, so attaching also below communication with editable format including translation to english.
Original text message in polish:
"Serdecznie witamy!
Selfie zosta?o zaakceptowane. Informujemy, ?e Twoje konto zosta?o zablokowane z powodu naruszenia nast?puj?cej zasady naszej platformy (https://verdecasino.com/pl/betting-rules):
2.13. U?ytkownikom zabrania si? obstawiania wielu identycznych zak?adów na ten sam mecz w celu obej?cia limitów. Takie dzia?ania b?d? traktowane jako naruszenie zasad i mog? prowadzi? do ustalenia dodatkowych limitów, ograniczenia obstawiania zak?adów lub blokowania kont.
Administracja witryny umo?liwia odblokowanie poprzez anulowanie salda konta. Je?li si? zgadzasz, skontaktuj si? z nami na czacie online lub odpowiadaj?c na t? wiadomo??. W ten sposób mo?emy przekaza? informacje do odpowiedniego dzia?u.
Mi?ego dnia!"
Translated text message to english:
"Welcome!
Selfie has been accepted. We inform you that your account has been blocked due to violation of the following rule of our platform (https://verdecasino.com/en/betting-rules):
2.13. Users are prohibited from placing multiple identical bets on the same match in order to bypass the limits. Such actions will be treated as a violation of the rules and may lead to setting additional limits, limiting betting or blocking accounts.
The site administration allows unblocking by canceling the account balance. If you agree, contact us via online chat or by replying to this message. This way we can forward the information to the appropriate department.
Have a nice day!"
3) On my account I have only 6.810,68 PLN real money, without any bonus funds, what is also visible on below screenshots from my account:
Additionally, below also screenshot confirming that account has been fully verified based on all requested documents as my ID, proof of address, proof of deposit from my e-wallet account, selfie with ID and also selfie with ID and with logged my account in background.
I would like to only payout my real money funds.
Thank you for your support,
In case of any additional questions please let me know,
Vi kan bekr?fta att spelaren enbart ?r en sportsbook-spelare och brutit mot f?ljande villkor:
"2.13. Anv?ndare f?r inte l?gga flera identiska spel p? samma match f?r att kringg? gr?nserna. S?dana handlingar kommer att betraktas som regelbrott och kan leda till att ytterligare gr?nser s?tts, begr?nsningar f?r att placera spel eller blockering av konton."
Spelarens konto kommer att f?rbli blockerat.
H?lsningar
Dear all
We can confirm the player is solely a sportsbook player and violated the following T&Cs:
"2.13. Users are prohibited from making multiple identical bets on the same match to bypass the limits. Such actions will be regarded as rules violation and may lead to setting additional limits, restriction to place bets or blocking accounts."
Jag kan inte acceptera annulleringen av det ?terst?ende saldot eftersom detta inte f?ljer VerdeCasinos regler. Dessutom inneh?ller saldot endast riktiga pengar, inklusive mina ins?ttningar, och konfiskering av detta av VerdeCasino skulle strida mot VerdeCasino regler, vilka jag har accepterat. Enligt den n?mnda punkten 2.13 i reglerna kan kontot f?rbli blockerat, men f?r att allt ska g? enligt reglerna m?ste alla riktiga pengar betalas ut eftersom denna punkt inte till?ter f?rskingring av spelarens medel.
I am unable to accept the cancellation of the remaining balance as this is not according to the rules from VerdeCasino. Furthermore balance contains only real money funds included also my deposits and its confiscation by VerdeCasino would be against the VerdeCasino rules, which I have accepted. According to the mentioned point 2.13. from rules, the account can remain blocked, but in order for everything to proceed according to the rules, all real money funds should be paid out as this point not allowing on misappropriates funds of player.
Tack f?r ert t?lamod under hela klagom?lsprocessen.
V?nligen observera att om ditt konto har blockerats och du endast har spelat p? sportspel, kan casinot ha uppt?ckt viss aktivitet som lett till detta beslut. Tyv?rr har vi inte tillr?ckligt med expertis eller tillg?ng till verktyg som g?r det m?jligt f?r oss att korrekt utv?rdera tvister relaterade till sportspel.
Det h?r inneb?r att vi inte skulle kunna tolka resultaten av kasinots interna utredning korrekt eller bed?ma situationen fr?n b?da sidor. V?nligen observera att vi inte anser att ditt klagom?l ?r ober?ttigat – vi ?r helt enkelt inte i st?nd att bed?ma det p? ett l?mpligt s?tt.
Vi skulle verkligen vilja hj?lpa dig vidare, men under omst?ndigheterna ?r det inte m?jligt just nu. Med det sagt ?r vi nu tvungna att avsluta detta klagom?l.
Vi beklagar att vi inte kunde hj?lpa dig att l?sa det h?r problemet, men tveka inte att kontakta oss i framtiden om du st?ter p? n?gra problem med detta eller n?got annat casino. Vi g?r mer ?n g?rna v?rt b?sta f?r att hj?lpa dig.
Med v?nliga h?lsningar
Katarina
Casino Guru-teamet
Thank you for your patience throughout the complaint process.
Please understand that if your account has been blocked and you have only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.
This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.
We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.
We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.
www.kpvfaw.com ?r en oberoende k?lla till information om onlinecasinon och onlinecasinospel, som inte kontrolleras av n?gon speloperat?r eller n?gra andra institutioner. Alla v?ra recensioner och guider skapas med st?rsta objektivitet och ?rlighet, efter b?sta k?nnedom och bed?mning av medlemmarna i v?rt oberoende expertteam. De ?r emellertid endast avsedda som informationsunderlag och ska varken tolkas som, eller anses vara, r?dgivning i juridisk mening. Du ska alltid sj?lv s?kerst?lla att du uppfyller alla r?ttsliga skyldigheter innan du spelar p? ett utvalt casino.
