NaslovnaPritu?beVulkan Vegas Casino - Igra?ovo povla?enje pobede je odlo?eno.
Vulkan Vegas Casino - Igra?ovo povla?enje pobede je odlo?eno.
Automatski prevedeno:
Iznos:
4.000 €
Vulkan Vegas Casino
Index sigurnosti:Veoma visok
Sigurnosni indeks
Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
The player from Germany had experienced difficulty withdrawing her winnings of €4000. The bank transfer withdrawal had been declined, and subsequent attempts via Astropay and Mifinity had been met with delays, a cancelled transaction, and an account blockage. After a series of communications with the casino and the complaints team, the issue was successfully resolved and the player received her remaining winnings.
Igra?ica iz Nema?ke je imala pote?ko?a da podigne svoj dobitak od 4000 evra. Povla?enje bankovnog transfera je odbijeno, a kasniji poku?aji preko Astropai-a i Mifiniti-a su nai?li na ka?njenja, otkazanu transakciju i blokadu ra?una. Nakon niza komunikacija sa kazinom i timom za ?albe, problem je uspe?no re?en i igra?ica je primila svoj preostali dobitak.
Sve je po?elo sa pobedom od €4000. Zatra?io sam povla?enje putem bankovnog transfera po?etkom avgusta, koji je jednostavno odbijen nakon 7-10 dana. Slede?i raspolo?ivi metod povla?enja, Astropai, je odmah po?eo tako ?to je 4000€ podelio na 165€ + preostali iznos od 40€, deo je odbijen pro?le nedelje, a ostatak je otkazan na moj zahtev; u me?uvremenu, moj nalog je blokiran, ?to me je spre?ilo da proverim status povla?enja. Zatim sam poku?ao probno povla?enje od 40 evra sa Mifiniti-om, koje je pro?lo neverovatno brzo i ?ak je bilo zavr?eno do subote popodne. U sredu ili ?etvrtak, zatra?io sam jo? jedno povla?enje preko Mifinitija samo da bih bio obave?ten da ima ka?njenja. Nisam uspeo da otka?em dva transfera na ?ekanju od po 165 evra namenjena Astropai-u, a do danas u Astropai nije stiglo ukupno 330 evra. Kazino tako?e kr?i sopstvene odredbe i uslove, koji glase: povla?enje mora biti zatra?eno na isti na?in koji se koristi za depozite. Kod mene to nije slu?aj, po?to sam isklju?ivo deponovao samo preko svoje Paisafecard ili kreditne kartice, od kojih nijedna nije bila dostupna za podizanje od po?etka! Da bih koristio metode povla?enja koje su mi propisane, morao sam da pro?em kroz dodatnu muku verifikacije Astropai-a i Mifinitija!
It all started with a win of €4000. I requested a withdrawal via bank transfer in early August, which was simply declined after 7-10 days. The next available withdrawal method, Astropay, immediately started by splitting the €4000 into €165 + a residual sum of €40, a part of it was declined last week and the rest was cancelled at my request; in the meantime, my account was blocked, preventing me from checking the withdrawal status. Next, I tried a test withdrawal of €40 with Mifinity, which went incredibly quickly and had even been completed by Saturday afternoon. On Wednesday or Thursday, I requested another withdrawal via Mifinity only to be informed that there were delays. I wasn't able to cancel the two pending transfers of €165 each intended for Astropay, and to this day, the total of €330 hasn't arrived at Astropay. The casino also violates its own terms and conditions, which state: withdrawals must be requested through the same method used for deposits. This is not the case for me, as I have exclusively deposited only through my Paysafecard or credit card, neither of which were available for withdrawal from the beginning! In order to use the withdrawal methods prescribed to me, I had to go through the extra hassle of verifying Astropay and Mifinity!
Es fing mit einem Gewinn von 4000€ an. Anfang August Auszahlung via Bank Transfer beantragt, wurde nach 7-10 Tagen einfach abgelehnt. N?chste Auszahlungsm?glichkeit, Astropay, ging schon damit los das ihr die 4000€ in 165€ + 40€ Rest gesplittet habt, wurde letzte Woche teilweise abgelehnt und restliche Summe dann storniert, auf meinen Wunsch hin, zwischendurch wurde mein Account geblockt, sodass ich keinerlei Einsicht habe, wie der Auszahlungsstatus ist. N?chste Auszahlungsm?glichkeit, Testauszahlung 40€ mifinity, lief super schnell und war sogar Samstag Nachmittag bei mifinity drauf, ich wiederhole, Samstags! Letzten Mittwoch oder Donnerstag Auszahlungsantrag zu mifinity, pl?tzlich teilt man mir mit, es g?be Verz?gerungen?! 2 Transaktionen à 165€ lie?en sich nicht mehr stornieren und gehen weiterhin an Astropay, doch bis heute sind auch diese 2x 165€ nicht bei Astropay angekommen. Das Casino verst??t auch gegen ihre eigenen AGB's, denn dort steht: die Auszahlungen müssen auf die selbe Zahlungsmethode beantragt werden, mit der auch eingezahlt wird! Trifft bei mir überhaupt nicht zu, denn ich habe ausschlie?lich nur über my paysafecard oder Kreditkarte eingezahlt, beide Zahlungsmethoden standen mir von Anfang an nicht in der Auswahl nicht zur Verfügung! Da muss ich extra noch Astropay bzw mifinity verifizieren lassen um diese mir vorgeschriebenen Auszahlungsm?glichkeiten nutzen zu k?nnen!
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va?e negativno iskustvo sa Vulkan Vegas kazinom.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
Mo?ete li molim vas da nam ka?ete koliko dugo ste bili igra? kazina i kada je ta?no va? nalog blokiran? Kako ste saznali da vam je nalog blokiran?
Koje ste igre igrali da biste akumulirali trenutni balans u kazinu? (slotovi, igre u?ivo, multiplaier)
Da li ste postigli trenutni balans sa ili bez aktivnog bonusa?
Kada ste ta?no tra?ili povla?enje 330€, molim?
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala vam unapred na odgovoru.
Srda?an pozdrav,
Tomas
Dear Oernie007,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vulkan Vegas Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise how long were you a player of the casino and when exactly was your account blocked? How did you learn about your account being blocked?
What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
Did you achieve your current balance with or without an active bonus?
When exactly have you requested the withdrawals of 330€, please?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Ne mogu da ka?em ta?an datum od kada sam tamo bio igra?. Me?utim, danas ili sutra ?u imati priliku da se ponovo prijavim na svoj nalog jer je deo isplate ponovo odbijen i sada moram da pristupim svom nalogu da bih mogao da podnesem novi zahtev za isplatu. Uzgred, ovo traje jo? 2 dana; hteli su prekju?e da me otklju?aju. Ni?ta mi nije re?eno o blokiranju naloga, nema e-po?te, ni?ta! Tek kada sam hteo da se prijavim, a nisam mogao, ?askanje me je obavestilo o blokiranju i razlogu za to.
Uglavnom sam igrao slotove, zapravo samo slotove. Dobio sam sa aktivnim bonusom, ali je to odavno implementirano, ?to sam tako?e saznao u mini iska?u?em govornom balonu tokom igre, ?estitam, uspe?no ste implementirali svoj bonus ili tako ne?to.
Ne razumem ba? pitanje od 330 evra, tra?io sam da se svi dobici isplate u isto vreme, do podele je do?lo preko njih, ne mene.
Srda?an pozdrav, Rebecca
Hello Thomas,
I can't say the exact date since when I was a player there. However, today or tomorrow I will have the opportunity to log into my account again because part of the payout was rejected again and now I have to get access to my account in order to be able to submit a new payout request. By the way, this takes another 2 days; they wanted to unlock me the day before yesterday. I wasn't told anything about the account being blocked, no email, nothing! Only when I wanted to log in and couldn't, the live chat informed me of the blocking and the reason for it.
I mainly played slots, actually just slots. I made the win with an active bonus, but it had been implemented a long time ago, which I also found out in a mini pop-up speech bubble during the game, congratulations, you have successfully implemented your bonus, or something like that.
I don't really understand the €330 question, I requested all winnings to be paid out at the same time, the split came about through them, not me.
Kind regards, Rebecca
Hallo Thomas,
Das genaue Datum, seit wann ich Spieler dort gewesen bin kann ich grad nicht sagen. Ich erhalte aber heute oder morgen die M?glichkeit, mich nochmals in mein Account einloggen zu k?nnen, denn es wurde abermals ein Teil der Auszahlung abgelehnt und nun muss ich ja Zugriff auf mein Account bekommen, um einen neuen Auszahlungsantrag stellen zu k?nnen. Das zieht sich übrigens auch wieder 2 Tage hin, man wollte mich vorgestern schon freischalten. Von der Kontosperrung selber hat man mir nichts mitgeteilt, keine Email garnichts! Erst als ich mich einloggen wollte und es nicht ging, teilte mir der live Chat von der Sperrung und dessen Begründung mit.
Gespielt habe ich haupts?chlich Slots, eigentlich nur Slots. Den Gewinn erzielte ich zwar mit aktivem Bonus, jedoch war der schon lange umgesetzt, was ich w?hrend des Spiels auch in einer Mini Pop up Sprechblase erfuhr, herzlichen Glückwunsch, sie haben ihren Bonus erfolgreich umgesetzt, oder so ?hnlich.
So ganz verstehe ich die 330€ Frage nicht, ich hab habe alle Gewinne zugleich beantragt auszuzahlen, die Splittung kam durch die zustande, nicht mir.
Ovakvo je trenutno stanje, stvarno bih mogao da izludim, kako je mogu?e da je 465€ uspe?no ispla?eno a 3k 1000€ nije?? Isti sistem pla?anja, isti e-nov?anik i ni?ta se ne de?ava osim ?to mi govore la?i ve? vi?e od mesec dana
This is the current state of affairs, I could really freak out, how can it be that €465 is paid out successfully and 3x €1000 are not?? Same payment system, same e-wallet and nothing happens except that I've been being told lies for over a month now
Das ist der aktuellste Stand der Dinge, ich k?nnte richtig ausflippen, wie kann es denn sein, dass 465€ erfolgreich ausgezahlt werden und 3x 1000€ nicht?? Selbes Zahlungssystem, selbes e wallet und nichts tut sich , au?er das man mir seit über einem Monat das blaue vom Himmel lügt ò.ó
Da li va?i zahtevi za povla?enje preko Astropai-a jo? uvek nisu obra?eni? Da li sam dobro razumeo da ste ponovo dobili pristup svom kazino nalogu?
Imajte na umu da interveni?emo samo u slu?ajevima kada je povla?enje odlo?eno 14 dana ili vi?e.
Imajte na umu da je sasvim uobi?ajeno da povla?enju treba nekoliko dana ili ?ak nedelja da se u potpunosti obra?uju. To zna?i da mo?e pro?i neko vreme pre nego ?to se novac pojavi na va?em ra?unu. Ovo ka?njenje mo?e biti uzrokovano ?irokim spektrom razloga kao ?to su nedovr?ena KIC verifikacija ili veliki broj zahteva za povla?enje.
Obavestite me da li ima bilo kakvih novosti u vezi sa va?im povla?enjem.
?eka?u va? odgovor.
Are your withdrawal requests via Astropay still not processed? Do I understand correctly you regained access to your casino account?
Please understand we intervene only in cases where a withdrawal is delayed by 14 days or more.
Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by a wide range of reasons such as an unfinished KYC verification or a high volume of withdrawal requests.
Please let me know if there are any updates regarding your withdrawal.
Dobio sam pristup samo na jedan dan, po?to je uplata Astropai-u odbijena, morao sam da dobijem pristup da ponovo podnesem zahtev za povla?enje. Bez obzira na to, cela stvar traje od 12. avgusta. O?igledno su me lagali oko 3k 1000€! Rekli su mi da je to na dobavlja?u pla?anja, ali su mi danas rekli putem e-po?te: (pogledajte originalnu fotografiju)
Draga Rebeka Lublou, hvala ?to ste nas kontaktirali. Nakon provere va?eg naloga, jo? uvek nismo primili ove uplate od 3 k 1,000 €. Ponovo kontaktirajte kazino jer jo? nismo primili ove uplate od njih. Me?utim, imajte na umu da snimak ekrana koji ste dali pokazuje da se sredstva jo? uvek ?obra?uju" na strani kazina, zbog ?ega jo? uvek nismo primili ove uplate, jer kazino jo? uvek obra?uje ove uplate na svojoj strani. Obavestite nas ako vam je potrebna dodatna pomo?.
Zatim sam ponovo kontaktirao Vulkan Vegas onlajn podr?ku i dobio slede?e informacije:
Mogu samo da potvrdim da li je transakcija zaista zabele?ena kao ?uspe?na" kada primim uplatu.
I was only given access for one day, because the payment to Astropay was declined, I had to get access to submit the withdrawal request again. Regardless, the whole thing has been going on since August 12th. I was obviously lied to about the 3x 1000€! They told me it was up to the payment provider, but they told me via email today: (see original photo)
Dear Rebecca Lublow, Thank you for contacting us. After checking your account, we have not yet received these payments of 3 x €1,000. Please contact the casino again as we have not yet received these payments from them. However, please note that the screenshot you provided shows that the funds are still "processing" on the casino's side, which is why we have not received these payments yet, as the casino is still processing these payments on its side. Please let us know if you need further assistance.
I then contacted Vulkan Vegas online support again and received the following information:
I can only confirm whether a transaction has actually been recorded as "successful" once I have received the payment.
Ich habe nur für einen Tag lang Zugriff erhalten, weil die Zahlung zu Astropay abgelehnt wurde, musste ich Zugriff erhalten um den Auszahlungsantrag erneut zu stellen. Unabh?ngig davon, dauert das ganze seit 12. August an. Ich wurde bezüglich der 3x 1000€ nun offensichtlich belogen! Sie sagten mir, es l?ge am Zahlungsanbieter, aber dieser hat mir heute via Email mitgeteilt: (siehe Foto original)
Liebe Rebecca Lublow, Vielen Dank für Ihre Kontaktaufnahme. Nach überprüfung Ihres Kontos sind diese Zahlungen in H?he von 3 x 1.000 € noch nicht bei uns eingegangen. Bitte wenden Sie sich erneut an das Casino, da wir diese Zahlungen noch nicht von ihnen erhalten haben. Bitte beachten Sie jedoch, dass der von Ihnen bereitgestellte Screenshot zeigt, dass die Gelder auf Seiten des Casinos noch ?in Bearbeitung" sind, weshalb wir sie noch nicht erhalten haben diese Zahlungen, da das Casino diese Zahlungen immer noch auf seiner Seite abwickelt. Bitte teilen Sie uns mit, wenn Sie weitere Hilfe ben?tigen.
Daraufhin habe ich den online Support von Vulkan Vegas abermals kontaktiert und folgende Information erhalten:
Ob wirklich eine Transaktion als "erfolgreich" verbucht wurde, kann ich erst best?tigen, wenn die Zahlung bei mir eingegangen ist.
Puno vam hvala, Oernie007, na pru?anju potrebnih informacija. Sada ?u preneti va?u ?albu kolegi Petru ( [email protected] ) koji ?e vam biti na usluzi. ?elim vam puno sre?e i nadam se da ?e problem biti re?en na va?e zadovoljstvo u bliskoj budu?nosti.
Thank you very much, Oernie007, for providing the necessary information. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Drago mi je da ?ujem da je va? problem re?en. Sada ?u ?albu ozna?iti kao ?re?enu" u na?em sistemu. Hvala vam ?to koristite centar za re?avanje ?albi Casino Guru. Ne ustru?avajte se da nas kontaktirate ako nai?ete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom u budu?nosti.
Srda?an pozdrav,
Peter
Hi Oernie007,
I'm glad to hear that your issue was resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.