Hello,

The initial payouts were made immediately on Friday and were in my bank account within seconds.

The next 3 claims were allegedly paid out on Saturday and Monday night, but have not arrived yet.

I don't understand why the first 3 payouts were immediate and the other 3 were not.

I've already asked support 3 times and each time I get the standard response that it can take up to 5 business days, but I just want to know why the first ones were paid immediately and the other 3 were not. Also, standard transfers usually arrive within hours into the

account.

I just hope they haven't made the transfer to a wrong IBAN.

Hallo,

die ersten Auszahlungen wurden Freitag per sofort ausbezahlt und waren innerhalb Sekunden auf meinem Bankkonto.

die anderen 3 wurden angeblich am Samstag und Montag Nacht ausbezahlt, aber sind nicht eingegangen.

ich verstehe nicht wieso die ersten 3 Auszahlungen per sofort waren und die anderen 3 nicht.

habe bereits Support 3 mal gefragt jedes Mal die Standard antworten erhalten, es kann bis zu 5 Werktage dauern, aber ich will nur wissen wieso die ersten per sofort ausbezahlt wurden und die anderen 3 nicht. Und auch Standard überweisungen sind normalerweise innerhalb Stunden auf dem

konto.

nicht das die es auf ein falsches Iban überwiesen haben.

Dear Sev01,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

My account has been verified for a long time, otherwise I would not have received the other 3 payments and I also received the payment confirmation.

I just wanted to understand why the first payouts are transferred immediately and the other 3 are not. Nothing has been received until now.

So the processing etc. is already through and I also have the email that it has been paid out.

I just want to make sure it's transferred to the correct Iban.

other players also wrote that they received the money in real time. Then I don't understand why the other three payouts didn't happen in real time. That's my problem and not that it's transferred to the wrong Iban

Mein Konto ist ja schon lange verifiziert sonst h?tte ich ja die anderen 3 Auszahlungen nicht bekommen und habe auch die Auszahlungsbest?tigung erhalten.

ich wollte nur verstehen wieso die ersten Auszahlungen per sofort überwiesen sind und die anderen 3 nicht. Bis jetzt ist nichts eingegangen.

also die Bearbeitung etc. Ist schon durch habe auch die email dass es ausbezahlt wurde.

ich m?chte nur sicher gehen, ob es auf die richtige Iban überwiesen ist.

andere Spieler haben auch geschrieben, dass sie das Geld in Echtzeit erhalten haben. Dannn verstehe ich nicht wieso die anderen drei Auszahlungen nicht in Echtzeit erfolgt sind. Das ist mein Problem und nicht dass es auf eine falsche Iban überwiesen ist

So there is no receipt of money.

the payment went out yesterday.

it usually comes in real time, but the 3 payouts haven't been received and even if it were standard transfer, it's always in the account in a few hours.

I would be very grateful if the casino matches the IBAN. Want to be sure they transferred it correctly.

Also es ist kein Geldeingang da.

die Auszahlung ist gestern raus.

normalerweise kommt es in Echtzeit, aber die 3 Auszahlungen sind nicht eingegangen und auch wenn es Standard überweisung w?re mittlerweile ist es immer in paar Stunden auf dem Konto.

ich w?re sehr dankbar wenn das Casino die IBAN abgleicht. M?chte sicher sein, dass die es richtig überwiesen haben.

The money is here.

everything worked.

Das Geld ist da.

hat alles geklappt.

Dear Sev01,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

www.kpvfaw.com