Hello !

I have a blocked account from vulkan vegas casino.

they told me that the reason was login via vpn.

I have never used vpn to enter the casino or I have been in another country outside of Bulgaria and tried to play.

they say that on 01.07.2022 I logged in via vpn.

around 07/08/2022 I submitted the last document - a credit card with my signature on it, for verification and on 07/10/2022 my account was blocked intentionally so that I could not withdraw my winnings

they don't want to give me info like screenshot with my vpn login.

I found many people on the internet with the same problem.

I have 990 euros in the account that I want to withdraw.

I have no reason to use vpn because I play from Bulgaria.

I am extremely disappointed with this casino and will never visit again to play because they are the biggest scammers among online casinos.

if you can give me information where I can file a complaint with the European institutions.

if we can get together on already scammed vegas casino customers and put out a common scam complaint.

Greetings!

Hello teodorrr,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

How long have you been registered in the casino? How many times and in what sums did you deposit there? Did you ever use any bonus to accumulate balance on your account?

Looking forward to your answer.

Regards,

Nick

Hello !

I am registered on 29.04.2022

during this period I have made 37 deposits with a total value of 1594 dollars

I have not made any profit from bonuses, they have always been very weak and I have rarely used them.

the balance I have accumulated so far is 990 dollars purely from deposits made without bonuses

Здравейте !

регистриран съм на 29.04.2022

 за този период имам направени 37 депозита на обща стойност 1594 долара

от бонуси не съм натрупал печалба,винаги са били много слаби и рядко съм ги ползвал.

баланса който съм натрупал до момента е 990 долара чисто, от направени депозити без бонуси

Hello Teodorrr,

Sorry to hear you've faced issues at VulkanVegas.

Can you kindly confirm that you use Huawei Y5 device for the gameplay. Also, please kindly let us know if you use any type of VPN.

Thank you in advance!

Kidn regards

Hello volcano vegas casino !

I confirm that I am using Huawei Y5

I use browser Opera mini beta version 64.0.2254.62286 last update 16.10.2020 on which there is no option to use vpn or similar

I have not changed any settings on my phone or browser to play at your casino.

i know vpn is banned and i wouldn't allow myself to use it because my account will be banned.

I play in your casino because it is allowed in Bulgaria.

there is no logic in doing it since I play from Bulgaria and I don't need vpn or similar.

I have repeatedly explained the case to your colleagues and they firmly told me that my account will remain blocked if I do not provide them with evidence that I have been to Nigeria, where I have never been in my life.

I hope you will be correct and solve the problem

and have my account unblocked and verified so I can withdraw money from it.

I have provided you with all the documents for verification correctly as you requested and I hope there will be no problem with the withdrawal, because I understand that you have a lot of problems with people who want to withdraw their money.

if necessary, I will also send you a screenshot of my phone's settings so that you can confirm that there really is no option to use vpn and the like.

Greetings!

Dear Vulkan Vegas,

Can you please specify why did you ask the player about the VPN? Can you please share us more information regarding his account closure?

Hello Teodorrr,

Please do as the casino advises and try to avoid using that browser. As the initial issue has been resolved by the casino, is there anything else we can assist you with? If no, the complaint will be closed.

Big Thanks to casino guru for solving the problem! as well as vulcano vegas casino !

Thanks for the tip, I won't be using opera browser to play.

I wish you good health !

You can close the complaint

Thank you teodrrr and Vulkan Vegas for the cooperation. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Best regards,

Nick