Hvala za odgovor.
Imajte na umu da kazina licencirana van Holandije i dalje imaju mehanizme samoisklju?enja koje mo?ete iskoristiti.
U na?em ?lanku https: //casinoguru-en.com/licensing-authorities/malta-license ka?emo:
Samoisklju?ivanje
Iako svi operateri za onlajn igre koji imaju licencu od strane MGA moraju ponuditi igra?ima mogu?nost samoisklju?ivanja, ne postoji sistem koji omogu?ava igra?ima da se samoisklju?e iz vi?e operatera odjednom. Zbog toga morate zatra?iti isklju?enje iz svakog kazina posebno.
Ako slu?ajno imate otvoren nalog u drugim onlajn kazinom, slobodno koristite slede?i ?ablon kada tra?ite samoisklju?ivanje u kazinu:
Kada se prijavljujete za samoisklju?ivanje, jasno navedite razlog za deaktivaciju naloga i navedite vremenski period. Tako?e, imejl ?Subject" treba da bude jasno ozna?en i lako prepoznatljiv po?to kazino podr?ka prima mnogo zahteva dnevno. Ako je ozna?eno vidljivo, ima?ete ve?e ?anse da va? zahtev bude odobren ?to je pre mogu?e.
Primer:
Naslov e-po?te: Samoisklju?ivanje
Podaci o igra?u:
Ime:
Prezime:
Ro?enje:
Prijava u kazino:
Adresa E-po?te:
"Veliki pozdrav,
Pi?em da vas obavestim da ?elim da odmah isklju?im iz ovog kazina i da ne primam bilo koji marketin?ki materijal u vezi sa kockanjem na minimalni period od kkk meseci/godina (trajno).
Razlog moje odluke je kkk (zavisnost od kockanja)
Potvr?ujem da mi ne?e biti dozvoljeno da poni?tim svoje samoisklju?ivanje tokom ovog perioda i da se samoisklju?enje ne mo?e ukinuti pre isteka dogovorenog perioda."
Ako niste obavestili kazino o svojim problemima sa kockanjem kada ste tra?ili samoisklju?ivanje ili kasnije, na?alost, ne mo?emo vam dalje pomo?i u tra?enju bilo kakve nadoknade ili depozita.
Kazino ?e delovati da vas za?titi od kockanja samo kada ih obavestite o va?im problemima sa kockanjem.
Javite mi da li ste ih obavestili i kada. Ako imate evidenciju o va?oj relevantnoj komunikaciji sa kazinom, molimo vas da je prosledite na moju adresu e-po?te na [email protected]
Thanks for your reply.
Keep in mind casinos licensed outside of the Netherlands still have self-exclusion mechanisms that you can take advantage of.
In our article https://casinoguru-en.com/licensing-authorities/malta-license we say:
Self-Exclusion
While all online gaming operators which are licensed by the MGA must offer players the ability to self-exclude, there is no system in place that enables players to self-exclude from multiple operators at once. Therefore, you must request exclusion from each casino separately.
If you happen to have an account open in other online casinos, feel free to use the following template when requesting a self-exclusion in the casino:
When applying for the self-exclusion, clearly state the reason for deactivating your account and specify the time period. Also, the email "Subject" should be clearly marked and easily recognizable as the casino support receives many requests per day. If it is marked visibly you will stand a better chance of having your request granted as soon as possible.
Example:
Email subject: Self-exclusion
Player’s info:
First name:
Last name:
DOB:
Casino login:
Email address:
"Greetings,
I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (permanently).
The reason for my decision is xxx (gambling addiction)
I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."
If you didn't inform the casino about your gambling problems when requesting a self-exclusion or afterward, unfortunately, we cannot assist you further in asking for any compensation or deposits.
The casino will only act to protect you from gambling when ayo make them aware of your gambling issues.
Please let me know if you informed them and when. If you have a record of your relevant communication with the casino, please forward it to my email address at [email protected]
Automatski prevedeno:
