Dragi Shurmei,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va? problem. Me?utim, ?elim da vas obavestim da ne mo?emo da pravimo slu?aj samo na osnovu onoga ?to opisujete. Ponekad vam se mo?e posre?iti, a ponekad ne; tako kazina i kazino igre funkcioni?u. Preporu?io bih da pro?itate na? ?lanak o odnosu isplate (RTP): https: //www.kpvfaw.com/learn-about-games-of-chance-rtp-variance .
Ako imate vi?e informacija koje bi pomogle na?em slu?aju, kao ?to je va?a istorija igara, prosledite mi ih. Moj imejl je [email protected]
Na?alost, u ovom trenutku, ako nemamo nikakve dokaze da se ne?to nepravedno de?ava, ne mo?emo ni?ta u?initi. Ne ustru?avajte se da me kontaktirate ako postoji jo? ne?to, ?to bih mogao u?initi za vas u vezi sa va?om ?albom.
Srda?an pozdrav,
Tomas
Dear Shurmey,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): http://www.kpvfaw.com/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case such as your gaming history, please forward it to me. My email is [email protected]
Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Tomas
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