K?ra Shurmey,
Tack s? mycket f?r att du skickade ditt klagom?l. Jag ?r ledsen att h?ra om ditt problem. Jag vill dock informera dig om att vi inte kan g?ra ett ?rende enbart utifr?n det du beskriver. Ibland kanske du har tur och ibland inte; det ?r s? kasinon och casinospel fungerar. Jag skulle rekommendera att l?sa v?r artikel om utbetalningskvot (RTP): http://www.kpvfaw.com/learn-about-games-of-chance-rtp-variance .
Om du har mer information som skulle hj?lpa v?rt fall, till exempel din spelhistorik, skicka g?rna den till mig. Min email ?r [email protected]
Tyv?rr, f?r n?rvarande, om vi inte har n?gra bevis som bevisar att n?got or?ttvist p?g?r, finns det inget vi kan g?ra. Tveka inte att kontakta mig om det finns n?got annat som jag kan g?ra ?t dig ang?ende ditt klagom?l.
V?nliga h?lsningar,
Tomas
Dear Shurmey,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): http://www.kpvfaw.com/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case such as your gaming history, please forward it to me. My email is [email protected]
Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Tomas
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