Hello. I transferred money 1.5 hours ago. It has not been credited to my account yet. The money was transferred in real-time.

Hallo. Ich habe geld vor 1,5 überwiesen worden. Die sind immer noch nicht auf meinem Konto gutgeschrieben. Geld worden als echtzeit überwiesen.

Dear agnestacke33, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

but what is complicated? That he's stealing money? Don't make me laugh with your answer, the bank told me that the money was 100% deposited and that the process was also 100% successful. This is not the first time a casino has acted this way. I experienced this at another casino. The money is disappearing, and no one is able to help. Your comments are unnecessary.

a le ze co jest skomplikowane? Ze kradna pieniadze? Nie rozsmieszajcie mnie swoja odpowiedzia, bank dal Mi odpowiedz ze pieniadze byly w 100% zaksiegowane i ze proces sie powidol rowniez w 100%. To juz nie pierwszy raz, jak kasyno w ten sposob postepuje. Doswiadczylam tego w innym kasynie. Pieniadze znikaja, i nikt nie jest w stanie pomoc. Wasze Komentarze sa zbyteczne.

Dear agnestacke33,

Since almost a month has passed since you submitted this complaint, I'd like to ask if the money has been credited to your casino account or returned to your bank account. Please let me know.

Dear agnestacke33,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.