I have emailed and emailed and there is no response. They will not get back to me when I go on live chat. They tell me the same I withdrew ￡750 on the 22nd of January and all I keep getting is that it will be resolved but I have messaged everyday and no further forward I keep getting the same message and now I am worried that this site is a scam But they were okay. Take my deposit. It’s not acceptable at all

Dear Lisatanya123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

No this is my first withdrawal I have passed kyc verification I also havnt use a bonus and still nothing

Now everytime I am messaging the live chat they are just cutting me off and I am really not getting anywhere

Thank you very much, Lisatanya123, for your cooperation. I will now transfer your complaint to my colleague Mirka ([email protected]) who will be at your service. However, I would like to warn you that it seems to be a common practice of Winit Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

So does that mean it looks like I might not receive my withdrawal?

Dear Lisatanya123,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Winit Casino representative to join this conversation.

Dear Winit Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Thank you so now do we just wait

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Have u ever got it resolved on this site do u think I will get my withdrawal

Dear Lisatanya123,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Mirka Dubasova