Dakle, u su?tini, ?ekam isplatu ve? skoro mesec dana. Kontaktirao sam ?askanje u?ivo skoro svaki dan otkako sam to zatra?io i slao sam imejlove vi?e puta, ali nisam dobio nikakav odgovor, a sada vi?e nemam pristup ?askanju u?ivo. Pri?a ide ovako: Jednog dana sam uplatio 20 funti u ovaj kazino, kao i vi, sa bonusom na depozit koji je imao uslove za isplatu, i kao takav, vredi svake igre koju igrate, daje vam upozorenje da jo? uvek imate iznos koji treba da ulo?ite. Nakon sati u ovom kazinu i mnogo, mnogo okretaja kasnije, dobio sam veliki dobitak na slotu i odlu?io sam da unov?im, a po?to je upozorenje sada nestalo i pomislio sam da je to obi?an kazino koji ?e funkcionisati kao i ve?ina koje sam ikada koristio, odlu?io sam da podignem 700 funti od 800 funti na svom ra?unu i nastavio sam da igram sa preostalih 100 funti jo? sat ili dva. U su?tini, moj problem je slede?i, izvr?io sam ovu isplatu 10. juna, pre skoro 3 nedelje, ta?no na dana?nji dan. Ve?ina kazina bi vr?ila bezbednosne provere i ako je sve u redu, isplata bi bila brza, ponekad ?ak i za 24 sata, ponekad najdu?e za mo?da 2-3 dana. Dakle, u po?etku sam mislio da je ?udno ?to je pro?lo 3 dana, pa sam malo istra?ivao na mre?i, samo da bih otkrio da je ovaj kazino zapravo poznat po tome ?to ne ispla?uje ljudima, navodno su neki ljudi ranije bili ispla?eni od njih, ali to je veoma retko i de?ava se samo kada ih progone i podnesu se ?albe protiv njih itd..., pa sam odlu?io da ih progonim, sa dnevnim a?uriranjima pitaju?i ?ta se de?ava, samo da bi agenti za ?askanje u?ivo samo ponavljali da je za isplatu potrebno 7-21 dan, ?to je samo po sebi zaista neobi?no za kazino, tako da sam svakog dana na ?askanju u?ivo dobijao isti odgovor, i poslao sam im 3 imejla, u kojima sam dobio jedan odgovor, samo na moj po?etni imejl u kojem su rekli potpuno istu stvar. Hteo sam samo da sa?ekam i nadam se da ?e me jednog dana isplatiti, ali mislim da je to malo verovatno, a po?to uop?te ne komuniciraju i sada su mi oduzeli pristup funkciji ?askanja u?ivo, pomislio sam da je podno?enje ?albe najbolji na?in da se stvari urade. Jo? uvek se nadam jer tehni?ki nije pro?lo jo? 21 radni dan, ve? samo 14, tako da za 7 radnih dana o?ekujem neki oblik komunikacije od njih, ali jo? uvek nisam siguran. Imam snimke ekrana jednog od mojih ?askanja u?ivo sa njima i mogu da obezbedim snimke ekrana iz imejla ako je potrebno. Nisam sasvim siguran da li vi mo?ete uop?te da pomognete, ali sam pomislio da vredi podneti ?albu jer bi to moglo da odvrati vi?e ljudi od kori??enja ovog kazina, jer postoji mnogo boljih i iskreno, ovo je bio najgori koji sam ikada koristio.
So essentially, I have been waiting for a withdrawal for the better part of a month now. I’ve contacted live chat almost every day since I requested it and have emailed multiple times, and have received no response, and now I no longer have access to live chat. The story goes like this: I deposited ￡20 one day onto this casino, as you do, with a deposit bonus that had withdrawal requirements, and as such, worth every game you go onto, it gives you the prompt to say that you have an amount still required to wager. After hours on this casino and many many spins later, I hit big on a slot and decided to cash out, and as the prompt has now gone and I figured it’s a regular casino that would work like most I’ve ever used, I decided to withdraw ￡700 of the ￡800 in my account and continued playing with my remaining ￡100 for another hour or two. Essentially my issue is this, i made this withdrawal on the 10th of June, nearly 3 weeks ago to the day. Most casinos would do security checks and if everything was good, it’d be paid out quickly, sometimes as quickly as 24 hours, sometimes at the longest maybe 2-3 days. So intitially I thought it was weird that it’d been 3 days so I did some online research, only to find that this casino is actually notorious for not paying people, allegedly some people have been paid by them before but it’s very rare and only happens when they get chased down and have complaints filed against them etc…, so I decided to chase them, with daily updates asking about what was going on, only for the live chat agents to just repeat that it takes 7-21 days for withdrawals, which in itself is really unusual for a casino, so every day on the live chats I got the same response, and I sent them 3 emails, in which I got one response, only to my initial email with them saying the exact same thing. I was just going to wait and hope they’d pay me out one day, but I don’t think that’s likely at all, and as they’re not communicating at all and they’ve now taken away my access to the live chat feature, I figured making a complaint is the best way forward, I’m still holding out hope as it technically hasn’t been 21 working days yet, only 14, so in 7 working days I expect some form of communication from them but I’m still unsure. I have screenshots of one of my live chats with them and can provide email screenshots if necessary. I’m not entirely sure if you guys can help at all, but I figured it’s worth submitting a complaint as it may deter more people from using this casino as there’s many better ones out there and honestly this has been the worst one I’ve ever used.
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