I just wanted to know, if I won 100 euros with the 7 euros they gave me at the time of registration, why can't I withdraw?

Volevo solo sapere,se ho vinto 100 euro con i 7 euro che mi hanno regalato al momento dell iscrizione,perché non posso prelevare?

Dear Massimo,

Thank you for submitting your complaint through our website. I am sorry to hear about your troubles. Could you please answer a few questions for me, so that I can fully understand this issue? Could you please confirm whether you have already verified your documents in this casino? Also, could you please confirm if you have finished your bonus wagering?

I carefully checked the user agreement from their website. If you access the website from Italy, it leads to breaching their rules:

"You warrant and represent that: you are not a resident of: USA, Israel, France, French Territories, Netherland, Belgium, Spain, Italy, Denmark, Bulgaria, Cyprus, Iraq, Algeria, Morocco, Jordan, Pakistan, Tunisia, South africa, Australia, Iran and UK.."

Unfortunately, I have to say, if the casino shares all the relevant information on its website and none of the important rules are hidden, there is not much I can do for you in this matter. Please acknowledge that breaching the terms led to confiscating the bonus winnings and it is an irreversible process.

Please get back to me with the responses to the questions above.

Best regards,

Satrio

Hi, I am resident in Italy .. I have not finished the bonus bets.

Salve,sono residente in italia.. non ho terminato le scommesse bonus.  

Hi Massimo,

I checked the casino's T&Cs or User Agreement again and, unfortunately, there is nothing I can do for you in this case. It states this: 

"You warrant and represent that: you are not a resident of: USA, Israel, France, French Territories, Netherland, Belgium, Spain, Italy, Denmark, Bulgaria, Cyprus, Iraq, Algeria, Morocco, Jordan, Pakistan, Tunisia, South africa, Australia, Iran and UK.."

You agreed with their T&Cs during the registration process.

I admit, it is not fair that casinos allow players from restricted countries to register, deposit and play. Good casinos block players from opening an account from restricted countries. An issue like this can occur.

I am very sorry for not being able to help you further. The only thing I can do for you now is to recommend you to be careful in the future and read the T&Cs before you agree with them. And I hope you won't come across similar problems again.

Best regards,

Satrio

Dear Massimo,

I am wondering what the casino explained to you regarding your case?

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.