Dear Aitor,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it has been your first withdrawal in this casino? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost two months is unusually long time. However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good morning,

Yes, it is the first time I have withdrawn money on this betting website. Choose the payment by bank transfer. My account is verified and they have all my bank details.

The worst thing is not that they have not sent the money, but that I have been sending them messages by mail, on Instagram for weeks and trying to call them and they neither answer me nor pick up the phone.

Thanks in advance.

Sincerely,

Aitor

Bueno dias,

Si, es la primera vez que retiraba dinero en esta web de apuestas. Elegi el pago mediante transferencia bancaria. Mi cuenta esta verificada y tienen todos mis datos bancarios.

Lo peor no es que no hayan enviado el dinero, sino que llevo semanas enviandoles mensajes por correo, por instagram e intentando llamarles y ni me contestan ni me cogen el telefono.

Gracias de antemano.

Atentamente,

Aitor

Thank you very much, Aitor, for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you very much. I appreciate it.

Hello Aitor,

I am very sorry to hear about your problem.

I would like to invite Wizabet Casino to join this conversation and give us an explanation of why the player's withdrawal has been delayed.

Ok, that's perfect

We would like to ask the Wizabet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I hope that they respond to this complaint. But to be honest, I am not very optimistic. I have not received a single response to over 50 emails.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.