The player from Japan requested the unpaid reward of $2,500 for achieving a milestone. Despite complying with two KYC investigations, his bonus was blocked after initially being assured it was still valid. After fulfilling a significant portion of the wagering requirement, the player was informed that the active bonus was void. The issue was resolved after the casino acknowledged a mistake by their white label provider and credited the player's account with the missing amount. The player confirmed receipt of the funds, and the complaint was marked as resolved by the Complaints Team.
Igra? iz Japana je zatra?io neispla?enu nagradu od 2.500 dolara za postizanje prekretnice. Uprkos tome ?to je bio u skladu sa dve KIC istrage, njegov bonus je blokiran nakon ?to su mu prvobitno uverili da je jo? uvek va?e?i. Nakon ?to je ispunio zna?ajan deo uslova za kla?enje, igra? je obave?ten da je aktivni bonus neva?e?i. Problem je re?en nakon ?to je kazino priznao gre?ku svog dobavlja?a bele etikete i pripisao nalogu igra?a nedostaju?i iznos. Igra? je potvrdio prijem sredstava, a ?alba je ozna?ena kao re?ena od strane tima za ?albe.
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