zdravo svima,
Prvi put sam uplatio 149,49€ 6. marta i istog dana zatra?io povla?enje u iznosu od 2.000€.
7. marta od mene su tra?ili dokumente za verifikaciju i odmah sam ih postavio. Sva dokumenta su prihva?ena osim dokaza o adresi. Dalje dokumente sam dostavio 9. i 12. marta. U ovom kazinu, svaki put kada otpremite nove dokumente morate da sa?ekate jo? najmanje 48h+ da bi bili provereni. Tokom ovog vremena funkcija upload-a se deaktivira. Namerno odugovla?enje procesa.
Ukupno sam im dao 20+ dokumenata koji dokazuju moju adresu, uklju?uju?i bankovne izvode iz 4 razli?ite banke, pisma dr?avnih agencija, privatno zdravstveno osiguranje, dr?avno zdravstveno osiguranje, privatno osiguranje od odgovornosti, telefonski ra?un, pisma od 3k razli?itih prekr?ajnih sudova, javnog dr?avnog univerziteta, savezne agencije za zapo?ljavanje, okru?nog okruga i jo? mnogo toga. Svi dokumenti su izdati u roku od 90 dana (i bilo koji od ovih 20+ bi bio dovoljan u BILO kom drugom kazinu da doka?e moju adresu.)
Pored toga, nema?ka li?na karta, koju sam tako?e dao, sadr?i trenutnu adresu na pole?ini.
Svi dokazi o adresi su odbijeni.
U me?uvremenu sam igrao jo? malo i tra?io dalje povla?enje 2.000€ na 16. me?u. Moje po?etno povla?enje od 2.000 € od 6. marta jo? uvek ?eka. To je ukupno 4.000 € za isplatu. Moj nalog je trenutno ograni?en na opkladu kako sam postavio, tako da ne mogu vi?e da igram jer ne ?elim vi?e da igram na ovom mestu.
Kontaktirao sam live chat / imejl nekoliko puta bez rezultata. Samo je re?eno da ?ekam. Oni nemaju pristup verifikaciji i ne mogu vam re?i za?to su dokumenti odbijeni itd.
Ovo je njihova zvani?na lista dokumenata pogodnih za verifikaciju adrese:
- ra?un za komunalije kao dokaz adrese – op?tinski ra?un za komunalne usluge kao ?to su gas, struja, voda, kanalizacija itd.
- Pismo koje je izdala vlada u vezi sa poreskim olak?icama (poreska izjava) ili poreski ra?un lokalne vlasti (npr. op?tinska taksa) koji va?i za teku?u godinu;
- Dokumenti o osiguranju doma;
- Ugovor o kreditu;
- Potvrda o prebivali?tu (mora biti overena i potpisana, ili bar overena pe?atom);
- Izvod iz banke sa datumom u poslednjih 90 dana sa va?im imenom i adresom;
- ra?un za fiksnu telefoniju ;
- Obave?tenja policije o nov?anim kaznama, prekr?ajima i sl.;
- Pisma ili fakture osiguravaju?ih dru?tava;
- Dokumenti o zdravstvenom/socijalnom osiguranju ;
- ako ?ivite u iznajmljenom stanu - va?e?i ugovor o zakupu ili zakupu potpisan sa obe strane, ne stariji od 90 dana sa punim imenom i prezimenom i adresom;
- Svako drugo slu?beno pismo ili dokument sa punim imenom i adresom na njemu.
Ove sam obezbedio. ?esto i iz razli?itih institucija.
Hvala vam unapred na pomo?i.
Hello everyone,
I deposited 149.49€ on 6th March for the first time and requested a withdrawal the same day in the amount of 2.000€.
7th March I was asked for verification documents and uploaded them immediately. All documents were accepted except for proof of adress. I provided further documents on 9th and 12th March. In this casino, everytime you upload New documents you have to wait another minimum of 48h+ for them to get checked. During this time the upload function gets deactivated. Stalling the process on purpose.
In total, I provided them with 20+ documents proving my adress, including bank statements from 4 different banks, letters from state agencies, private health insurance, state health insurance, private liability insurance, phone bill, letters from 3x different magistrate courts, public state university, federal employment agency, district county and more. All documents were within 90 days issued (and any one of these 20+ would be sufficient enough in ANY other casino to prove my adress.)
In addition, German ID, which I provided as well, does contain current adress on it's back.
All proof of adress documents got rejected.
In the meantime, I played a little more and requested a further withdrawal of 2.000€ on 16th Match. My initial withdrawal of 2.000€ from 6th March is still pending. Making it a total of 4.000€ to be paid out. My account is currently wager limited as set by me, so I cannot play anymore as I do not want to play anymore at this place.
I contacted live chat / email several times with no result. Just told to wait. They have n? access to verification and cant tell you why documents got rejected etc.
This is their official list of documents suitable for adress verification:
- a Utility Bill as a proof of address – municipality bill for utility services such as gas, electricity, water, sewerage, etc.
- A government-issued letter relating to tax benefits (tax statement) or a local authority tax bill (e.g. council tax) valid for the current year;
- Home insurance documents;
- Credit agreement;
- Certificate of residence (must be stamped and signed, or at least stamped);
- Bank statement dated within the last 90 days with your name and address on it;
- Fixed line telephone bill;
- Notifications from the police about fines, violations, etc.;
- Letters or invoices from insurance companies;
- Health/social insurance documents;
- If you live in a rented apartment - current rental or lease agreement signed by both parties, not older than 90 days with full name and address on it;
- Any other official letter or document with full name and address on it.
These were provided by me. Often from different institutions as well.
Thank you for your help in advance.
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