Hej alla,
Jag satte in 149,49 € den 6 mars f?r f?rsta g?ngen och beg?rde ett uttag samma dag p? 2 000 €.
Den 7 mars blev jag tillfr?gad om verifieringsdokument och laddade upp dem omedelbart. Alla dokument accepterades f?rutom adressbevis. Jag tillhandah?ll ytterligare dokument den 9:e och 12:e mars. I detta casino m?ste du varje g?ng du laddar upp nya dokument v?nta ytterligare minst 48h+ f?r att de ska kontrolleras. Under denna tid avaktiveras uppladdningsfunktionen. Stanna processen med flit.
Totalt f?rs?g jag dem med 20+ dokument som styrker min adress, inklusive kontoutdrag fr?n 4 olika banker, brev fr?n statliga myndigheter, privat sjukf?rs?kring, statlig sjukf?rs?kring, privat ansvarsf?rs?kring, telefonr?kning, brev fr?n 3x olika magistratsdomstolar, offentligt statligt universitet, federal arbetsf?rmedling, distriktskommun och mer. Alla dokument utf?rdades inom 90 dagar (och vilket som helst av dessa 20+ skulle vara tillr?ckligt i ALLA andra kasinon f?r att bevisa min adress.)
Dessutom inneh?ller tyskt ID, som jag ocks? l?mnade, aktuell adress p? baksidan.
Alla bevis p? adressdokument avvisades.
Under tiden spelade jag lite mer och beg?rde ett ytterligare uttag p? 2 000 € den 16:e matchen. Mitt f?rsta uttag p? 2 000 € fr?n den 6 mars ?r fortfarande v?ntande. Det blir totalt 4 000 € som ska betalas ut. Mitt konto ?r f?r n?rvarande insatsbegr?nsat enligt mig, s? jag kan inte spela l?ngre eftersom jag inte vill spela l?ngre p? det h?r st?llet.
Jag kontaktade livechatt/mail flera g?nger utan resultat. Sa bara att v?nta. De har ingen tillg?ng till verifiering och kan inte ber?tta varf?r dokument avvisades osv.
Detta ?r deras officiella lista ?ver dokument som ?r l?mpliga f?r adressverifiering:
- en elr?kning som adressbevis – kommunr?kning f?r allm?nnyttiga tj?nster som gas, el, vatten, avlopp etc.
- Ett statligt utf?rdat brev om skattef?rm?ner (skattebesked) eller en kommunal skatter?kning (t.ex. kommunalskatt) som g?ller f?r innevarande ?r;
- Hemf?rs?kringshandlingar;
- Kreditavtal;
- Intyg om hemvist (m?ste vara st?mplat och undertecknat, eller ?tminstone st?mplat);
- Kontoutdrag daterat inom de senaste 90 dagarna med ditt namn och adress p?;
- Fast telefonr?kning
- Underr?ttelser fr?n polisen om b?ter, ?vertr?delser etc.;
- Brev eller fakturor fr?n f?rs?kringsbolag;
- Sjuk-/socialf?rs?kringshandlingar ;
- Om du bor i en hyresl?genhet - g?llande hyres- eller hyresavtal undertecknat av b?da parter, ej ?ldre ?n 90 dagar med fullst?ndigt namn och adress p?;
- Alla andra officiella brev eller dokument med fullst?ndigt namn och adress p?.
Dessa tillhandah?lls av mig. Ofta fr?n olika institutioner ocks?.
Tack f?r din hj?lp p? f?rhand.
Hello everyone,
I deposited 149.49€ on 6th March for the first time and requested a withdrawal the same day in the amount of 2.000€.
7th March I was asked for verification documents and uploaded them immediately. All documents were accepted except for proof of adress. I provided further documents on 9th and 12th March. In this casino, everytime you upload New documents you have to wait another minimum of 48h+ for them to get checked. During this time the upload function gets deactivated. Stalling the process on purpose.
In total, I provided them with 20+ documents proving my adress, including bank statements from 4 different banks, letters from state agencies, private health insurance, state health insurance, private liability insurance, phone bill, letters from 3x different magistrate courts, public state university, federal employment agency, district county and more. All documents were within 90 days issued (and any one of these 20+ would be sufficient enough in ANY other casino to prove my adress.)
In addition, German ID, which I provided as well, does contain current adress on it's back.
All proof of adress documents got rejected.
In the meantime, I played a little more and requested a further withdrawal of 2.000€ on 16th Match. My initial withdrawal of 2.000€ from 6th March is still pending. Making it a total of 4.000€ to be paid out. My account is currently wager limited as set by me, so I cannot play anymore as I do not want to play anymore at this place.
I contacted live chat / email several times with no result. Just told to wait. They have n? access to verification and cant tell you why documents got rejected etc.
This is their official list of documents suitable for adress verification:
- a Utility Bill as a proof of address – municipality bill for utility services such as gas, electricity, water, sewerage, etc.
- A government-issued letter relating to tax benefits (tax statement) or a local authority tax bill (e.g. council tax) valid for the current year;
- Home insurance documents;
- Credit agreement;
- Certificate of residence (must be stamped and signed, or at least stamped);
- Bank statement dated within the last 90 days with your name and address on it;
- Fixed line telephone bill;
- Notifications from the police about fines, violations, etc.;
- Letters or invoices from insurance companies;
- Health/social insurance documents;
- If you live in a rented apartment - current rental or lease agreement signed by both parties, not older than 90 days with full name and address on it;
- Any other official letter or document with full name and address on it.
These were provided by me. Often from different institutions as well.
Thank you for your help in advance.
Automatiskt ?versatt:
