They say they pay and I've been waiting for 5 days. The problem is that they close the chat and there is no way to talk and they never answer the emails,

They have already done this with several players as you can read in the discussions.

The truth is that I am not going to play in this casino anymore but at least they pay me my withdrawal.

Yesterday they told me that they paid me today but already in the chat they block me and it is impossible to talk to them and I repeat that they NEVER answer the emails

Dicen que pagan y llevo ya 5 dias esperando. El problema es que cierran el chat y no ha forma de hablar y a los correos jamás contestan,

Esto ya lo han hecho con varios jugadores como se puede leer en las discusiones.

La verdad es que no voy a jugar mas en este casino pero por lo menos que me paguen mi retiro.

Ayer me dijeron que me pagaban hoy pero ya en el chat me bloquean y es imposible hablar con ellos y repito que JAMAS contestan a los correos

Dear canaberto,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

Do I understand correctly that your withdrawal is still pending inside the casino account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

They already processed me on Friday the 22nd but the money has not yet arrived. When the withdrawal is made, the casino system says that it takes 2 to 3 business days to collect. It's been 3 days today.

I'll let you know when the money arrives.

I have deposited about 3500 euros and they have charged me about 220 euros of commission for depositing with the Visa. In other casinos they always refund my money but this one never does and they still don't answer any email and the chat is only for a moment and they block it.

i think its a bad casino

ya me procesaron el viernes dia 22 pero el dinero aun no ha llegado. Cuando se hace l retiro el sistema del casino dice que son de 2 a 3 dias habiles para cobrar. Hoy hace ya 3 dias.

Os aviso cuando llegue el dinero.

LLevo depositados unos 3500 euros y me han cobrado unos 220 euros de comision por depositar con la Visa. En otros casinos siempre me reembolsan el dinero pero este jamás lo hace y siguen sin contestar a ningun correo y el chat solo está momento y me lo bloquean.

Creo que es un mal casino

Thank you, canaberto, for your reply. Could you please advise which payment method you have opted for?

hello Petronela: deposit with Visa and withdrawals come by transfer (Wire).

I spoke a few minutes ago in the chat with an agent named Herve and he always tells me the same thing, to be patient because they are going to pay me but the Wires have been on since the 22nd (1500 and 1600) and when the withdrawal is made a sign below where it says "the money will reach your account in 2 or 3 business days" and many more days have passed.

In the chat he tells me that they pay this week but they always tell me that and they never pay

Thanks Petronela (as you can see I'm having very bad luck with the casinos I play)

The last one was Cashalot that closed the account and did not pay.....you have already given it a 1.7 grade, although it should have a ZERO

hola Petronela : deposite con Visa y los retiros vienen por transferencia( Wire).

He hablado hace unos minutos en el chat con un agente llamado Herve y siempre me dice lo mismo, que tenga paciencia que me van a pagar pero las Wire estan puestas desde el dia 22 ( 1500 y 1600 ) y cuando se hace el retiro sale un cartel abajo donde dice " el dinero le llegara a su cuenta en 2 o 3 dias habiles" y ya han pasado muchos mas dias.

En el chat me dice que pagan esta semana pero eso me lo dicen siempre y nunca pagan

Gracias Petronela ( como ve estoy teniendo muy mala suerte con los casinos que juego)

El ultimo fue Cashalot que cerro cuenta y no pago.....ya le habeis dado un 1,7 de nota, aunque deberia tener un CERO

Petronela : Herve has just blocked the chat, I was asking him when I am going to collect my withdrawals and he has given me an answer that I do not understand and the chat no longer appears, so he has supposedly blocked it

Let's see if I can send you several screenshots of the chat that I have been able to record, if you send me your email

Petronela : Herve me acaba de bloquear el chat, le estaba preguntando cuando voy a cobrar mis retiros y me ha dado una respuesta que no entiendo y ya no sale mas el chat, por lo que se supone lo ha bloqueado

A ver si puedo enviarle a usted varias pantallas del chat que he podido grabar, si me envia su correo electronico

hello Petronela: copper already at 1500. Now I'm missing 1875 and 640

I already let you know when I collect them and thus withdraw the complaint

a greeting

hola Petronela : cobre ya los1500. Ahora me faltan 1875 y 640

Ya le aviso cuando los cobre y asi retirar la queja

un saludo

Thank you very much, canaberto, for the update. Please keep me informed about any further developments.

hello again Petronela: these people from Ybet seem to pay but do not comply with the terms and conditions. Last Friday, the 29th, they sent me an email saying that they had already transferred the €1,875 from my withdrawal and that it would take at most 2 or 3 business days to receive them, but more days have passed and nothing has arrived. They also say that withdrawals will be processed in 2-3 business days but they don't comply with this either.

All the best

hola de nuevo Petronela : esta gente de Ybet parece que pagan pero no cumplen con los terminos y condiciones. El pasado viernes dia 29 me mandaron correo diciendo que ya me habian transferido los 1875 € de mi retiro y que como maximo 2 o 3 dias habiles para recibirlos pero ya han pasado mas dias y no me llega nada. Tambien dicen que los retiros se procesaran en 2-3 dias habiles pero tampoco cumplen con esto.

Un saludo

It seems that when I write they hear me from Ybet casino and they pay.

I have already received all my pending withdrawals and they do not owe me anything

Kind regards, Petrona

Parece que cuando escribo me oyen los de Ybet casino y pagan.

Ya he recibido todos mis retiros pendientes y no me deben nada

Un saludo Petronela

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, canaberto, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

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