hi there -

I have opened an account with the below company and although I still have not got a formal complaint to hand their services is quite mixed. I have not seen them on your list so just checking that this is a legit company with honest operations and license. Any thoughts would be great. I have a balance of Eur 1,184 and thought to see if this is a genuine platform and whether should I expect the winnings.

• yetiwin
• https://yetiwin.com/en

regards,

Andreas

Dear Amexcy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

PS: We will add the abovementioned casino to our database in the following days. Thank you very much for letting us know.

Thanks for this - can you please confirm that this casino is legit and has licenses etc ? Verification is still pending at this stage. It seems that payment is taken from the balance once withdrawl is competed (strangely!).

Could you please confirm based on your research that this is a legit/genuine website and not a scam one as I could not find any info online including licensing. Should I expect the winnings ?

also, have you not heard this platform before from other clients ?

Dear Amexcy,

We haven't received any complaints about this casino from other players previously. We are still working on reviewing and adding this casino to our database.

Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified in the past?

Dear Amexcy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.