NaslovnaPritu?beYolo247 Casino - Igra? se suo?ava sa ka?njenjem povla?enja iz kazina.
Yolo247 Casino - Igra? se suo?ava sa ka?njenjem povla?enja iz kazina.
Automatski prevedeno:
Crni bodovi: 503
Iznos:
84.280 INR
Yolo247 Casino
Index sigurnosti:Vrlo nizak
Sigurnosni indeks
Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
The player from India had initiated a withdrawal transaction on April 5, 2024, for 84280.00 INR. The amount had been debited from his casino account but had not been credited to his bank account, which had caused him significant financial inconvenience. Moreover, he had reported unauthorized changes to his account details and was unable to access his account. Despite our efforts to mediate, the casino, Yolo247, did not respond to our inquiries. Consequently, we had marked the complaint as 'unresolved', which was going to negatively impact the casino's rating and serve as a warning to other players. Unfortunately, as the casino didn't hold a valid license and didn't utilize any Alternative Dispute Resolution (ADR) services, there were no further avenues for action.
Igra? iz Indije je pokrenuo transakciju povla?enja 5. aprila 2024. za 84280,00 INR. Iznos je tere?en sa njegovog kazino ra?una, ali nije pripisan njegovom bankovnom ra?unu, ?to mu je izazvalo zna?ajne finansijske neprijatnosti. ?tavi?e, prijavio je neovla??ene promene u detaljima svog naloga i nije mogao da pristupi svom nalogu. Uprkos na?im naporima da posredujemo, kazino Iolo247 nije odgovorio na na?e upite. Shodno tome, ?albu smo ozna?ili kao ?nere?enu“, ?to ?e negativno uticati na rejting kazina i slu?iti kao upozorenje drugim igra?ima. Na?alost, po?to kazino nije imao va?e?u licencu i nije koristio usluge alternativnog re?avanja sporova (ADR), nije bilo daljeg na?ina za akciju.
Predmet: Hitno: nere?en problem sa transakcijom - ID korisnika sourav71*****
Dragi timu za podr?ku,
Nadam se da ?e vas ova poruka dobro na?i. Moje ime je Sourav i obra?am se da se pozabavim kriti?nim pitanjem koje se nedavno pojavilo.
Dana 5. aprila 2024. u 21:25 pokrenuo sam transakciju povla?enja sa svog naloga sa korisni?kim ID-om sourav7179409. Iznos od 84280,00 INR je uspe?no tere?en sa mog ra?una; me?utim, jo? uvek nije upla?en na moj bankovni ra?un. Referentni broj za ovu transakciju je 1712332523110874, a status ostaje kao "pokrenut" do datuma.
Ovo ka?njenje u obradi transakcije izazvalo je zna?ajne neprijatnosti i finansijsku zabrinutost sa moje strane. Pozivam vas da odmah istra?ite ovo pitanje i obezbedite da sredstva budu preba?ena na moj bankovni ra?un bez daljeg odlaganja.
Va?a trenutna pa?nja i re?enje ovog pitanja bi bili veoma cenjeni. Molimo vas da mi pru?ite najnovije informacije o statusu transakcije i kada mogu da o?ekujem da ?e iznos biti pripisan na moj bankovni ra?un.
Hvala vam na razumevanju i pomo?i u brzom re?avanju ovog pitanja.
Srda?an pozdrav,
Sourav
Subject: Urgent: Unresolved Transaction Issue - User ID sourav71*****
Dear Support Team,
I hope this message finds you well. My name is Sourav, and I am reaching out to address a critical issue that arose recently.
On April 5, 2024, at 9:25 pm, I initiated a withdrawal transaction from my account with User ID sourav7179409. The amount of 84280.00 INR was debited from my account successfully; however, it has not been credited to my bank account yet. The Reference Number for this transaction is 1712332523110874, and the status remains as "initiated" till date.
This delay in processing the transaction has caused significant inconvenience and financial concern on my end. I urge you to investigate this matter promptly and ensure that the funds are transferred to my bank account without further delay.
Your immediate attention and resolution of this issue would be greatly appreciated. Please provide me with an update on the status of the transaction and when I can expect the amount to be credited to my bank account.
Thank you for your understanding and assistance in resolving this matter swiftly.
Hvala vam puno ?to ste podneli ?albu i zaista mi je ?ao ?to ?ujem za va? problem sa Iolo2470Casinom. Dozvolite mi da vam postavim jo? nekoliko pitanja pre nego ?to krenemo dalje.
Mo?ete li da nam ka?ete da li je va? nalog ve? verifikovan i ako jeste, od kada ta?no? Da li ste akumulirali svoje dobitke pravim novcem ili ste koristili bonus? Kada ste poslednji put razgovarali sa kazinom i o ?emu se radilo?
Imajte na umu da preporu?ujemo da sa?ekate najmanje 14 dana da se va?e povla?enje posebno obradi ako je to va? prvi zahtev.
Radujem se Va?em odgovoru.
Pozdravi,
Nick
Imajte na umu: u www.kpvfaw.com nikada ne tra?imo lozinku za va? kazino nalog. Iako mo?emo tra?iti informacije, nikada ne tra?imo pristup va?em nalogu. Uzdr?ite se od deljenja lozinke sa bilo kojom tre?om stranom. Mi prvenstveno komuniciramo putem zvani?nih niti, povremeno putem e-po?te radi tra?enih prate?ih dokaza ili relevantne komunikacije.
Hello sourav7179409,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Yolo2470Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Please be aware: At www.kpvfaw.com, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
Produ?avamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pru?ite asistenciju, mi ?emo da odbijemo prigovor.
Dear sourav7179409,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Predmet: Hitno: nere?en problem sa transakcijom - korisni?ki ID sour*****
Dragi timu za podr?ku,
Pi?em da hitno re?im kriti?an problem sa mojim nalogom i neuspelu transakciju povla?enja.
Dana 5. aprila 2024. u 21:25 pokrenuo sam povla?enje 84.280,00 INR sa svog naloga sa User ID-om sourav7****9. Iznos je uspe?no zadu?en, ali jo? uvek nije pripisan na moj bankovni ra?un. Referentni broj za ovu transakciju je 1712332523110874, a status ostaje ?pokrenut".
Da stvar bude jo? gora, vi?e ne mogu da pristupim svom nalogu. Pokazuje da je moje korisni?ko ime ili lozinka neva?e?a. Kada poku?am da koristim svoj registrovani broj mobilnog telefona, on se tako?e odbija kao ?neva?e?i broj telefona".
Poku?ao sam da kontaktiram va?u korisni?ku podr?ku 24/7 i oni su me obavestili da je moj broj mobilnog telefona promenjen u 8601770603 i da je broj mog bankovnog ra?una a?uriran sa poslednje ?etiri cifre kao 2589. Ovo je ura?eno bez mog znanja ili saglasnosti, i Nisam dobio nikakvu OTP verifikaciju.
Izuzetno sam zabrinut za bezbednost mog naloga i nere?enu transakciju povla?enja. Zahtevam da hitno istra?ite ovu stvar i vratite pristup mom nalogu. Molim vas da ?to pre vratite povu?eni iznos na moj ra?un.
Radujem se va?oj hitnoj pomo?i u re?avanju ovog kriti?nog problema. Obavestite me ako su vam potrebne dodatne informacije od mene. I ozna?avam sve dokumente
S po?tovanjem,
Sourav
Subject: Urgent: Unresolved Transaction Issue - User ID sour*****
Dear Support Team,
I am writing to urgently address a critical issue with my account and a failed withdrawal transaction.
On April 5, 2024, at 9:25 pm, I initiated a withdrawal of 84,280.00 INR from my account with User ID sourav7****9. The amount was successfully debited, but it has not been credited to my bank account yet. The Reference Number for this transaction is 1712332523110874, and the status remains as "initiated".
To make matters worse, I can no longer access my account. It is showing that my username or password is invalid. When I try to use my registered mobile number, it is also being rejected as an "invalid phone number".
I have tried contacting your 24/7 customer support, and they informed me that my mobile number has been changed to 8601770603 and my bank account number has been updated with the last four digits as 2589. This was done without my knowledge or consent, and I did not receive any OTP verification.
I am extremely concerned about the security of my account and the unresolved withdrawal transaction. I request that you urgently investigate this matter and reinstate my account access. Please credit the withdrawn amount back to my account at the earliest.
I look forward to your prompt assistance in resolving this critical issue. Please let me know if you require any further information from me. And I'm Tagging all the documents
Zdravo sourav7179409 i hvala vam na svim pru?enim informacijama. Da razjasnimo situaciju sa kazinom, va?a ?alba ?e sada biti prosle?ena mom kolegi Mihalu ( [email protected] ) koji ?e vam od sada pomagati.
?elim vam puno sre?e u re?avanju.
Pozdravi,
Nick
Hello sourav7179409 and thank you for all the information provided. To clarify the situation with the casino, your complaint will be now forwarded to my colleague Michal ([email protected]) who will be assisting you from now on.
Ja sam Mihal i preuzeo sam ovu ?albu. Pregledao sam ovaj slu?aj i kontaktira?u kazino da rasvetlim ovu stvar. Samo da vas obavestim, Iolo247 Kazino ranije nije bio kooperativan u na?im poku?ajima da posredujemo u bilo kakvom pitanju, me?utim, da?u sve od sebe da poku?am da pomognem.
Pozivamo Iolo247 kazino da se pridru?i razgovoru.
Dragi Iolo247 kazino,
Mo?ete li, molim vas, dati obja?njenje za?to igra? nije primio svoje povla?enje? Kako je igra? naveo, njihov broj mobilnog telefona i bankovni ra?un su promenjeni, a ovu promenu igra? nije inicirao. Mo?ete li nam dati vreme i datum evidentiranja, uklju?uju?i IP adrese i ure?aje, da utvrdimo da li je postojao neovla??eni pristup kazino nalogu igra?a?
Hello sourav7179409,
I'm Michal, and I have taken over this complaint. I have reviewed this case and I will contact the casino to shed more light on this matter. Just to let you know, Yolo247 Casino was previously not cooperative in our attempts to mediate any kind of issue, however, I will do my best to try to help.
We would like to invite Yolo247 Casino to join the conversation.
Dear Yolo247 Casino,
Can you please provide an explanation for why the player has not received their withdrawal? As the player stated, their mobile number and bank account have been changed, and this change has not been initiated by the player. Can you please provide us with the time and date of the logging, including the IPs and devices, to establish if there was a unauthorized access to the player's casino account?
Voleli bi da zamolimo kazino da odgovori na ovu pritu?bu. Produ?ujemo timer za 7 dana. Ako kazino ne odgovori u predvi?enom roku, prigovo ?emo zatvoriti kao "nere?en", ?to mo?e negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Vi?e puta sam poku?avao da kontaktiram kazino, ali kao ?to se o?ekivalo, uop?te nisam dobio odgovor. Bojim se da se ne mo?e mnogo posti?i bez saradnje sa kazino strane. Ozna?i?u ?albu kao ?nere?enu" u na?em sistemu. Razumem da ovo nije zadovoljavaju?e re?enje za va? problem. Me?utim, smanjenje rejtinga uzrokovano nere?enim ?albama mo?e pomo?i da se promeni pristup kazina i ova nere?ena ?alba ?e se koristiti kao upozorenje drugim igra?ima da bi kazino mogao da konfiskuje dobitke bez dovoljnog obja?njenja. Ako kazino odlu?i da reaguje, ponovo ?emo otvoriti ?albu i bi?ete obave?teni putem e-po?te.
Po?to kazino nema va?e?u licencu i ne koristi nikakve usluge alternativnog re?avanja sporova (ADR), nema ovla??enja za igre na koje treba da se obratimo, ne ostavljaju?i nam dalje mogu?nosti za akciju. Savetovao bih da u budu?nosti birate kazina na osnovu njihovih recenzija i ocena kako biste se klonili takvih situacija.
?ao mi je ?to ovom prilikom nismo mogli biti od ve?e pomo?i.
Srda?an pozdrav,
Michal
Casino Guru
Dear sourav7179409,
I have tried to contact the casino repeatedly, but as expected, I have not received a response back at all. I’m afraid there is not much that can be achieved without cooperation from the casino side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help change the casino's approach and this unresolved complaint will be used as a warning to other players that the casino might confiscate winnings without sufficient explanation. If the casino decides to react, we will reopen the complaint, and you will be notified by email.
Since the casino doesn't hold a valid license and doesn't utilize any Alternative Dispute Resolution (ADR) services, there's no gaming authority to approach, leaving us with no further avenues for action. I would advise selecting casinos in the future based on their reviews and ratings to steer clear of such situations.
I am sorry we could not be of more help on this occasion.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
